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Limber

Merging Digital and In-Clinic MSK Care

Customer Success Manager – Physical Therapy

Location

United States

Posted

57 days ago

Salary

$80K - $100K / year

Seniority

Mid Level

Professional Certificate2 yrs expEnglish

Job Description

Customer Success Manager – Physical Therapy

Limber

• Traveling to partner clinics (up to 80% travel) to build and maintain strong clinician relationships • Identify challenges to adoption and collaborate with clinic teams to implement tailored solutions • Deliver in-person support, coaching, and training to clinicians, regional and clinic leadership, and front-office staff on Limber workflows and platform tools • Analyze usage metrics and develop strategic action plans to improve performance and engagement • Serve as the on-the-ground voice of the clinician, surfacing feedback to internal teams to inform product and operational improvements • Track visit outcomes and progress against client KPIs in a structured and organized way • Support new client go-lives and implementation initiatives in the field

Job Requirements

  • Licensed Physical Therapist or Occupational Therapist
  • Travel Requirement: Up to 80% *total* travel. Plan to split travel time between overnight stays and daily visits via vehicle/mass transit.
  • 2-5 years of clinical experience preferred; 2 years of outpatient clinic experience required
  • Excellent interpersonal and communication skills - you excel in building new relationships and have the characteristics to thrive in a coaching and training role
  • Passion for innovation and improving care for patients - you bring exceptional enthusiasm to work every day
  • Self-starter with the ability to work independently while remaining highly accountable
  • Strong problem-solving skills and ability to adapt in real time
  • Highly motivated by performance and commission-based earning structures
  • Comfortable with extensive travel— mix of air travel and driving (miles will be reimbursed at the applicable IRS reimbursement rate)
  • An active driver's license in good standing is required
  • Must have reliable access to a major airport for regional travel
  • Bonus: Familiarity with musculoskeletal care delivery, remote therapeutic monitoring, EHRs, or digital health platforms

Benefits

  • Comprehensive benefits include medical, dental, and vision insurance; prescription coverage; disability and life insurance; FSA & HSA accounts; an Employee Assistance Program; a 401(k) plan with company matching; and parental leave.
  • Additionally, employees receive unlimited PTO and 10 company holidays.

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