Opportunity Alliance

Role Description The Opportunity Alliance is seeking a remote, overnight Dispatch Coordinator to support our Cumberland County Crisis Response (CCCR) Mobile Outreach team. In this role, you’ll serve as the critical connection point overnight, helping individuals in crisis access timely care while ensuring Mobile Crisis teams are effectively coordinated. As an Overnight Dispatch Coordinator, you’ll be at the center of crisis response—coordinating calls, supporting individuals, and guiding next steps in real time. Key responsibilities include: - Receive and coordinate incoming crisis calls from the Maine Crisis Line - Assess and gather key information to prioritize needs and dispatch Mobile Crisis Teams - Provide real-time phone support to individuals, families, and community providers awaiting assessment - Offer crisis intervention, safety planning, and emotional support remotely - Coordinate with Mobile Crisis staff, community providers, and supports to ensure timely response and follow-up - Maintain accurate, timely electronic documentation during overnight shifts - Support program operations through documentation and compliance review, workflow coordination and communication across shifts, and tracking key information for handoff to daytime teams Qualifications - Bachelor’s degree and at least 2 years of relevant experience in crisis or human services work - Experience may include: crisis services, residential care, case management, CPS, warm lines, special education, or developmental disability services (including internships/volunteer roles) - Ability to obtain MHRT/CSP certification within 30 days (training provided) - Strong communication, organization, and documentation skills - Ability to think critically, triage effectively, and remain composed under pressure - Comfort working independently overnight while staying connected to a team Requirements - Availability for consistent overnight (awake) shifts, including some weekends/holidays - Commitment to trauma-informed, recovery-oriented care - Ability to collaborate across teams and systems in a fully remote environment - Successful completion of required background checks Benefits - Generous paid time off accrual - 9 paid holidays per calendar year and up to 3 floating holidays per calendar year - Excellent medical benefits at very reasonable cost - Dental and Vision insurance options - Agency paid basic life insurance and STD & LTD disability insurances - 403(b) retirement with a generous agency match (all employees are eligible) - Tuition Reimbursement – offered once per year through an application process - The Opportunity Alliance (TOA) is a qualified employer under the Public Service Loan Forgiveness (PSLF) program

• Coordinate shift postings, schedule updates, and coverage needs • Monitor staffing gaps, call-outs, and real-time scheduling needs • Maintain scheduling tools, trackers, and documentation • Communicate timely updates to staff and leadership • Conduct applicant pre-screen calls and coordinate interviews • Schedule onboarding activities, trainings, and shadow shifts • Track completion of hiring and training requirements • Manage calendars and coordinate meetings • Prepare agendas, take meeting minutes, and track follow-ups • Draft internal communications and support program initiatives • Maintain accurate records, shared documents, and program resources • Support data tracking and reporting needs • Ensure systems and materials are current and well-organized • Draft and distribute internal updates, reminders, and announcements • Support consistent and clear communication across the program

Wraparound Care Coordinator Location: South Portland, ME Full time job requisition id JR100798 Job Description: Wraparound Care Coordinator Our High-Fidelity Wraparound program works with youth aged 12-20 with a diagnosed mental health disorder and/or developmental delay who are approved for this service through the 'Single Assessment' process. Wraparound provides comprehensive, holistic, youth and family-driven intensive case management services through the development of a team comprised of both professionals and natural supports. The Wraparound team seeks to support the family/youth in developing individualized goals so that they can maintain in their homes and communities and achieve their vision of a fulfilled life. The Wraparound Care Coordinator is a direct service staff position for the community services area. This position contributes to the accomplishment of the Agency’s mission throughcom the provision of home-based and community-based case management services to youth and families with a mental health diagnosis or developmental disability. This Care Coordinator attends monthly staff meetings and participates in weekly supervision with the designated supervisor. Schedule: Full-time, 40 hours per week, hourly position. Monday – Friday; some evening hours may be required. Location: Office is located in South Portland. Hybrid schedule; some in office and some remote work. *Ability to do some paperwork from home/remotely. Qualifications: - Bachelor’s Degree in Social Work or related field required. - Knowledge of serious and persistent mental illness, substance abuse, and trauma. - At least two years’ experience working with families and children, preferably within the mental health system. - Ability to work independently and collaboratively required. - Ability to work flexible hours including evenings required. - Must be able to meet physical requirements associated with family visitation, e.g. climb stairs, etc. - Computer proficiency with Microsoft Office and email is required. - Must be able to successfully pass a criminal background, child protective service check & sex offender check. - Must not be on the state or federal suspension and disbarment list. - Must be able to exert moderate physical effort with occasional standing, walking, reaching, stooping, bending, kneeling, crouching, typing and frequently lift and carry small children or material weighing up to 25 pounds. - Driving may be necessary to attend meetings and trainings and for the occasional need to meet with clients offsite and within the program service area. This may include transportation of clients or driving to agency location to complete work. A good driving record is required. Benefits: Our benefits include but are not limited to: (offered to full-time and part-time employees) - Generous paid time off accrual - 9 paid holidays per calendar year and up to 3 floating holidays per calendar year - Excellent medical benefits at very reasonable cost - Dental and Vision insurance options - Agency paid basic life insurance and STD & LTD disability insurances - 403(b) retirement with a generous agency match (all employees are eligible) - Tuition Reimbursement – offered once per year through an application process - The Opportunity Alliance (TOA) is a qualified employer under the Public Service Loan Forgiveness (PSLF) program. - Who we are… The Opportunity Alliance is “Helping People Reach for a Brighter Future”. Mission: The Opportunity Alliance works with people to build better lives and stronger communities. We provide advocacy, leadership, and support to identify the goals and address the needs of individuals, families, and communities. The Opportunity Alliance (TOA) is a dynamic, results-focused Community Action Agency providing approximately 50 integrated community-based and clinical programs serving more than 20,000 people annually throughout the state of Maine. With over 50 years of experience, TOA draws from a comprehensive set of programs which address issues such as mental health, substance use, homelessness, lack of basic needs, and access to community supports. Through an extensive array of services, TOA provides opportunities for individuals to stabilize fragile situations and then works with them to achieve self-sufficiency. TOA is client-focused with extensive experience working with diverse client populations. TOA programming includes four key sectors of service: - Mental Health & Wellness - Community Building - Family & Early Childhood Education - Economic Resources Please submit a cover letter and resume along with your application. Thank you!

Crisis Support Specialist Maine Crisis Line Pay rate: $23 per hour (Remote optional - in Maine) The Opportunity Alliance is hiring Full-Time Crisis Support Specialist(s) to join the team with our Maine Crisis Line (MCL) program. Apply today to join our extraordinary team, helping individuals and families experiencing a mental health crisis. You will learn how to answer calls and text/chat messages on the crisis line, with the option to do all of this remotely! You will have opportunities for growth and development, and the skills you learn in this job will be valuable for any career path. We look forward to bringing you on board! The Maine Crisis Line is part of our continuum of crisis intervention and stabilization services, providing 24-hour telephone response for adults, families, and children during a mental health crisis. This role offers invaluable experience to candidates with a background in social work, excellent communication skills, the ability to remain calm in stressful situations, and a genuine desire to help others. The ideal candidate will have a desire to help people in crisis, with the ability to establish rapport and engage in a calm manner while engaged with callers. - Do people seek you out for your ability to listen without judgment and offer compassionate support? - Are you interested in learning new skills to make a positive impact on others' lives? - Have you ever worked in a contact center? We can help you expand that experience into supporting individuals with their mental health. - Are you eager to grow your knowledge and skills to better support individuals with mental health challenges? As a Crisis Support Specialist, you will: - Work to build rapport with help seekers by showing empathy and creating a safe, non-judgmental space - Complete risk assessments to ensure the safety and well-being of callers experiencing a crisis. - Develop crisis stabilization plans with callers, utilizing clinical support to ensure the implementation of the least invasive interventions possible, prioritizing their well-being and autonomy; - Work collaboratively with community partners and service providers to ensure comprehensive support and continuity of care for individuals in crisis; You will receive training to become certified as a Mental Health Rehabilitation Technician Crisis Service Provider (MHRT/CSP) from some of the best licensed clinical supervisors and certified in-house trainers in the State of Maine. Schedule: This is a full-time, 40 hours/week position. Hiring for multiple 2nd shift and weekend schedules. - 2nd shift - Weekend; Friday - Monday, 10 hour shifts Various schedules available and will be discussed in the interview process. Location: Office is located in South Portland, but this position has the ability to work remotely (in Maine). Must have the ability to attend an in-person orientation in South Portland. Qualifications: - An Associate’s degree is required. - One year of relevant experience is preferred, but not required. Relevant experience is identified as follows: work performed in a behavioral health or human services setting, can also be as a paid volunteer or as a student/intern and includes crisis work, child protective services, warm line volunteer, residential care, case management, special education or work with people with developmental disabilities. One year of relevant experience is defined as; the equivalent of 1,200 hours of work, volunteerism, or internship or a combination of these areas. - This position is fully remote, requiring a dedicated workspace that is quiet and free from distractions. The employee must have reliable high-speed internet access. Employer provides laptop, monitor and headset”. The workspace should be ergonomically set up to ensure comfort and productivity. Regular communication with the team and supervisors will be maintained through virtual meetings, email, and messaging platforms. The employee is expected to adhere to data security and privacy guidelines to protect sensitive information. - Ability to earn the MHRT-CSP certification within 30 days of employment required – training onsite provided required - Must have solid oral communication skills, with the ability to communicate clearly, succinctly, and in a customer friendly manner, along with the competence to communicate with multiple parties during a crisis call. The ability to learn and understand written crisis contact documentation skills. The ability to manage complex tasks effectively. - Previous experience working in a call center, customer service environment a plus - Demonstrated ability to work effectively with complex information to address challenging situations - Ability to become familiar with DSM-V information. - The ability to work independently as well as in a team environment. - A flexible schedule is required. - Must demonstrate the ability and willingness to learn and understand the use of documentation software and resource applications proficiently enough to perform documentation while simultaneously engaging with clients on the phone. The ability to use telephone, instant messaging and chat technology. - Must be able to successfully pass a criminal background, child protective service check & sex offender check. - Must not be on the state or federal suspension and disbarment list. - If MHRT is required for the position you must pass CNA registry check - Normal office conditions such as sitting, with occasional standing, walking, reaching, stooping, bending, kneeling, crouching, typing and lifting up to 10 pounds. - Driving may be necessary to attend meetings and trainings but is not a primarily and essential job responsibility. Benefits: Our benefits include but are not limited to: (offered to full-time and part-time employees) - Generous paid time off accrual - 9 paid holidays per calendar year and up to 3 floating holidays per calendar year - Excellent medical benefits at very reasonable cost - Dental and Vision insurance options - Agency paid basic life insurance and STD & LTD disability insurances - 403(b) retirement with a generous agency match (all employees are eligible) - Tuition Reimbursement – offered once per year through an application process - The Opportunity Alliance (TOA) is a qualified employer under the Public Service Loan Forgiveness (PSLF) program. To learn more about our benefits please visit, https://www.opportunityalliance.org/explore-our-benefits Who we are… The Opportunity Alliance is “Helping People Reach for a Brighter Future”. Mission: The Opportunity Alliance works with people to build better lives and stronger communities. We provide advocacy, leadership, and support to identify the goals and address the needs of individuals, families, and communities. The Opportunity Alliance (TOA) is a dynamic, results-focused Community Action Agency providing approximately 50 integrated community-based and clinical programs serving more than 20,000 people annually throughout the state of Maine. With over 50 years of experience, TOA draws from a comprehensive set of programs which address issues such as mental health, substance use, homelessness, lack of basic needs, and access to community supports. Through an extensive array of services, TOA provides opportunities for individuals to stabilize fragile situations and then works with them to achieve self-sufficiency. TOA is client-focused with extensive experience working with diverse client populations. TOA programming includes four key sectors of service: - Mental Health & Wellness - Community Building - Family & Early Childhood Education - Economic Resources ____________________________________________________________ If you are viewing this posting on a third-party site, please visit our website at https://opportunityalliance.wd1.myworkdayjobs.com/Careers to apply. Please submit a cover letter and resume along with your application. Thank you!

Crisis Support Specialist (3rd shift/overnight) Maine Crisis Line (Remote position, in Maine) Pay rate: $23 per hour +Additional overnight shift differential of $4/hour, for hours worked between 10p - 8a. The Opportunity Alliance is hiring Full-Time Crisis Call Specialist(s) to join the team with the Maine Crisis Line (MCL). Apply today to join our extraordinary team, helping individuals and families experiencing a mental health crisis. You will learn how to answer calls and text/chat messages on the crisis line and have the option to do all of this remotely! You will have opportunities for growth and development and the skills you learn in this job will be helpful for any career path. We look forward to bringing you on board! The Mental Crisis Line is part of our continuum of crisis intervention and stabilization services and provides 24-hour telephone response for adults, families and children during a mental health crisis. This role provides invaluable experience to candidates with a background in social work and who have excellent communications skills, can remain calm in stressful situations, and truly have the desire to help others. The ideal candidate will have a desire to help people in crisis, with the ability to establish rapport and engage in a calm manner while engaged with callers. - Have you had a personal experience dealing with mental illness with a family member or friend? - Do you want to gain a new skill that will allow you to help others? - Have you ever worked in a call center? We can help you transfer that experience over. - An interest in increasing your knowledge and skills to help people with mental illness? As a Crisis Call Specialist, you will: - Work with callers to assess presenting problems and psychosocial stressors - Complete risk assessments to ensure the safety and well-being of callers experiencing a crisis. - Use effective programmatic systems to support the effective monitoring - Progress toward performance measures - Work collaboratively with Crisis Response Services in the eight Districts across the State. You will receive training to become certified as a Mental Health Rehabilitation Technician from some of the best licensed clinical supervisors and certified in-house trainers in the State of Maine. Schedule: This is a full-time, 40 hours/week, OVERNIGHT position. 8:30pm - 7:00am (either Saturday through Thursday OR Tuesday through Friday). Location: Office is located in South Portland, but this position has the ability to work remotely (in Maine). Must have the ability to attend an in-person orientation in South Portland. Qualifications: - Associate Degree required - A year or more of crisis or mental health related experience preferred - Ability to earn the MHRT-CSP certification within 30 days of employment required – training onsite provided. - Must have solid oral communication skills, with the ability to communicate clearly, succinctly, and in a customer friendly manner, along with the competence to communicate with multiple parties during a crisis call. The ability to learn and understand written crisis call documentation skills. The ability to manage complex tasks effectively. - Previous experience working in a call center, customer service environment is a plus - Demonstrated ability to work effectively with complex information to address challenging situations - Ability to become familiar with DSM-V information. - Ability to work independently as well as in a team environment. - Flexible schedule is required. - Must demonstrate the ability and willingness to learn and understand the use of documentation software and resource applications proficiently enough to perform documentation while simultaneously engaging with clients on the phone. The ability to use telephone, instant messaging and chat technology. - Must be able to able to successfully pass a criminal background, child protective service check & sex offender check and must not be on the state or federal suspension and disbarment list Benefits: Our benefits include but are not limited to: (offered to full-time and part-time employees) - Generous paid time off accrual - 9 paid holidays per calendar year and up to 3 floating holidays per calendar year - Excellent medical benefits at very reasonable cost - Dental and Vision insurance options - Agency paid basic life insurance and STD & LTD disability insurances - 403(b) retirement with a generous agency match (all employees are eligible) - Tuition Reimbursement – offered once per year through an application process - The Opportunity Alliance (TOA) is a qualified employer under the Public Service Loan Forgiveness (PSLF) program. To learn more about our benefits please visit, https://www.opportunityalliance.org/explore-our-benefits Who we are… The Opportunity Alliance is “Helping People Reach for a Brighter Future”. Mission: The Opportunity Alliance works with people to build better lives and stronger communities. We provide advocacy, leadership, and support to identify the goals and address the needs of individuals, families, and communities. The Opportunity Alliance (TOA) is a dynamic, results-focused Community Action Agency providing approximately 50 integrated community-based and clinical programs serving more than 20,000 people annually throughout the state of Maine. With over 50 years of experience, TOA draws from a comprehensive set of programs which address issues such as mental health, substance use, homelessness, lack of basic needs, and access to community supports. Through an extensive array of services, TOA provides opportunities for individuals to stabilize fragile situations and then works with them to achieve self-sufficiency. TOA is client-focused with extensive experience working with diverse client populations. TOA programming includes four key sectors of service: - Mental Health & Wellness - Community Building - Family & Early Childhood Education - Economic Resources ____________________________________________________________ If you are viewing this posting on a third-party site, please visit our website at https://opportunityalliance.wd1.myworkdayjobs.com/Careers to apply. Please submit a cover letter and resume along with your application. Thank you!

• Work to build rapport with help seekers by showing empathy and creating a safe, non-judgmental space • Complete risk assessments to ensure the safety and well-being of callers experiencing a crisis • Develop crisis stabilization plans with callers, utilizing clinical support to ensure the implementation of the least invasive interventions possible, prioritizing their well-being and autonomy • Work collaboratively with community partners and service providers to ensure comprehensive support and continuity of care for individuals in crisis • You will receive training to become certified as a Mental Health Rehabilitation Technician Crisis Service Provider (MHRT/CSP) from some of the best licensed clinical supervisors and certified in-house trainers in the State of Maine