• Manage the pre-sales cycle, including requirements analysis, solution design, proposal development, client negotiations, and successful deal closure. • Act as the Single Point of Contact (SPOC) between the client and project team. • Ensure smooth execution, client training, and project success. • Develop Business Requirements Specifications (BRS), System Requirements Specifications (SRS), UML diagrams, and solution architecture documents. • Collaborate with sales and technical teams to craft tailored solutions. • Lead presentations and demonstrations of proposed solutions. • Create detailed proposals outlining scope, timelines, deliverables, and pricing. • Monitor project progress, ensuring timely and successful completion. • Conduct training sessions to ensure effective solution adoption.

• Serve as the business analyst and primary coordinator for ACH‑related components of enterprise projects impacting ACH Operations. • Includes leading ACH scope definition, identifying business requirements, and testing strategy development for system and process changes. • Produce and maintain benchmark reports, KPI, and KRI reporting related to ACH performance and risk. • Enhance and maintain reporting to monitor ACH origination activity, performance metrics, and project impacts. • Perform impact analysis and regression testing for system updates affecting ACH origination, receipt, settlement, and reporting. • Serve as primary subject matter expert in PEP+. • Work with IT resources to develop Bot and API integrations with PEP+. • Partner with the ACH Manager and Team Leads to drive process improvement, operational readiness, and post‑implementation stabilization. • Document and manage ACH issues, defects, and risks identified during testing and implementation, working with vendors and internal technology teams to resolution. • Support ACH‑specific audit and risk assessment requests and responses, risk monitoring efforts, control validations/testing • Ensure ACH procedures, controls, and documentation are updated and aligned with system changes and regulatory requirements • Develop ACH‑specific training materials, communications, and operational guidance resulting from project implementations. • Support payment initiatives for Wires and Instant Payments • Serve as SME for Nacha Rules and any Regulatory compliance changes related to ACH

• Serve as the primary point of contact for client MSP accounts, managing ongoing communication, timelines, and deliverables so clients always know where things stand. • Lead discovery sessions and client meetings to gather, clarify, and document requirements—translating business needs into clear, actionable specs for the technical team. • Advise clients on standard Practifi functionality versus custom builds, guiding them toward best-practice solutions that maximize value. • Coordinate with Technical Consultants, Client Success, and leadership to keep projects on track and resolve issues before they escalate.

People are drawn to Guilford College for a number of reasons, including the College’s Core Values of community, diversity, equality, excellence, integrity, justice, and stewardship. Working at Guilford provides you with a rewarding opportunity to impact the developing lives of students from a range of diverse backgrounds. Guilford attracts those who are seeking a professional challenge and career advancement. It also attracts those who want to enjoy a beautiful campus and location in the dynamic city of Greensboro, North Carolina. Guilford College offers a wide range of benefits for full-time regular employees, including 13 paid holidays, tuition remission, health insurance, telemedicine, life insurance, short-term and long-term disability, a retirement plan, and optional dental and vision insurance. In addition, employment at the College provides employees with access to numerous discounts for products, services, and attractions. Position Summary Part-time instructor for BUS 250-001 (Online, 4 credits), a Fall semester special topics course exploring key concepts in Death, Taxes, and Insurance. Guilford College does not discriminate on the basis of sex/gender, race, color, creed, religion, national origin, sexual orientation, gender identity, disability, genetic information, military status, veteran status, or any other protected category under applicable local, state or federal law, ordinance or regulation. See our full Statement of Non-Discrimination.