• Delivers education and information to members and/or providers on behalf of the customer service team • Facilitates outbound calls to provide providers with support • Reaches out to members for educational purposes • Escalates calls if solutions are not delivered • Serves as the front-line support on inquiries

• Conducts member substance misuse assessments • Develops specific recovery and treatment plans through informational root cause analysis • Assesses, plans, implements, monitors, and evaluates options and services to meet SUD and psychosocial health needs of inpatient and outpatient members • Reviews benefit options, collaborates with members to create behavioral routines, and enables members to be active participants in their own recovery • Assists members to develop empowerment skills and combating stigma through self-advocacy • Identifies support linkages to community resources • Complies with all policies and standards

Join Speedy Glass as a Customer Service Agent Help us deliver outstanding customer service to every guest, every time! Job Duties - Respond to customer service calls in a timely, courteous, and professional manner. - Place client orders with accuracy. - Refer escalated customer calls to the Call Centre Supervisor. - Investigate and troubleshoot customer service issues, with the goal of resolution. - Effectively and accurately communicate brand identity and corporate position. - Assist customers with standard account-related requests. - Provide information about company products and services, charges, service conditions, and availability. - Update the database with accurate messages regarding transactions. - Conduct callbacks to ensure customer satisfaction, close jobs, and manage schedules. - Other duties may be assigned as required. Key Responsibilities - Answer inbound customer calls, emails, and chats regarding glass repair and replacement services. - Identify customer needs and recommend appropriate glass repair or replacement services. - Overcome objections and confidently close sales. - Schedule service appointments and provide accurate pricing estimates based on customer needs. - Assist customers with insurance claims verification and processing. - Maintain a positive and professional demeanor while handling customer inquiries, concerns, and complaints. - Communicate with the team to ensure smooth scheduling and service delivery. - Upsell or cross-sell additional services and products when appropriate. - Accurately document customer interactions and service requests in the CRM system. - Meet or exceed call center performance metrics, including call handling time, customer satisfaction, and conversion rates. - Contribute to a positive and professional work environment. - Participate in team meetings and training sessions to enhance skills and performance. Requirements - 1-3 years' experience in customer service, preferably in a call center role. - Ability to skillfully operate a telephone, computer, and related peripherals. - Proficiency with Microsoft Excel. Work Conditions - Sitting for extended periods of time. - Interacts with employees, management, and the public at large. - Ability to multitask and work efficiently in a fast-paced environment. - Repetitive work. - Overtime. The rewards of working at Speedy Glass include a comprehensive benefits package, paid time off paid on each paycheck, paid holidays, paid sick days, and much more!

This is a remote position. About Us Enviro Resource Management is a forward-thinking agricultural consultancy dedicated to helping farmers improve productivity, sustainability, and profitability. We offer free consultation services and provide a powerful farming app designed to support modern farming practices and decision-making. Job Overview We are looking for a dedicated and customer-focused Customer Support Representative to join our remote team. In this role, you will assist farmers and users of our farming app by providing timely support, resolving issues, and ensuring a smooth customer experience. Key Responsibilities - Respond to customer inquiries via email, chat, and phone - Assist farmers in understanding and using our farming app effectively - Provide basic technical support and troubleshoot common issues - Guide users through app features, onboarding, and updates - Maintain accurate records of customer interactions - Escalate complex issues to the technical or management team - Gather customer feedback to improve services and user experience Requirements - Strong communication skills in English (additional languages are a plus) - Previous experience in customer support or a similar role preferred - Basic understanding of mobile apps and technology - Interest or background in agriculture/farming is a big advantage - Ability to work independently in a remote environment - Problem-solving mindset with a customer-first attitude - Stable internet connection and a quiet work environment Preferred Qualifications - Experience with CRM tools or support platforms - Experience supporting international customers Benefits - 100% Remote work flexibility - Competitive salary based on experience - Opportunity to work in an impactful, growing agricultural sector - Training and development support - Friendly and collaborative team environment