Fix Network World

Role Description Join Speedy Glass as a Customer Service Agent and help us deliver outstanding customer service to every guest, every time! - Respond to customer service calls in a timely, courteous, and professional manner. - Place client orders with accuracy. - Refer escalated customer calls to the Call Centre Supervisor. - Investigate and troubleshoot customer service issues, with the goal of resolution. - Effectively and accurately communicate brand identity and corporate position. - Assist customers with standard account-related requests. - Provide information about company products and services, charges, service conditions, and availability. - Update the database with accurate messages regarding transactions. - Conduct callbacks to ensure customer satisfaction, close jobs, and manage schedules. - Other duties may be assigned as required. Qualifications - 1-3 years' experience in customer service, preferably in a call center role. - Ability to skillfully operate a telephone, computer, and related peripherals. - Proficiency with Microsoft Excel. Requirements - Sitting for extended periods of time. - Interacts with employees, management, and the public at large. - Ability to multitask and work efficiently in a fast-paced environment. - Repetitive work. - Overtime. Benefits - Comprehensive benefits package. - Paid time off paid on each paycheck. - Paid holidays. - Paid sick days. - And much more!

Join Speedy Glass as a Customer Service Agent Help us deliver outstanding customer service to every guest, every time! Job Duties - Respond to customer service calls in a timely, courteous, and professional manner. - Place client orders with accuracy. - Refer escalated customer calls to the Call Centre Supervisor. - Investigate and troubleshoot customer service issues, with the goal of resolution. - Effectively and accurately communicate brand identity and corporate position. - Assist customers with standard account-related requests. - Provide information about company products and services, charges, service conditions, and availability. - Update the database with accurate messages regarding transactions. - Conduct callbacks to ensure customer satisfaction, close jobs, and manage schedules. - Other duties may be assigned as required. Key Responsibilities - Answer inbound customer calls, emails, and chats regarding glass repair and replacement services. - Identify customer needs and recommend appropriate glass repair or replacement services. - Overcome objections and confidently close sales. - Schedule service appointments and provide accurate pricing estimates based on customer needs. - Assist customers with insurance claims verification and processing. - Maintain a positive and professional demeanor while handling customer inquiries, concerns, and complaints. - Communicate with the team to ensure smooth scheduling and service delivery. - Upsell or cross-sell additional services and products when appropriate. - Accurately document customer interactions and service requests in the CRM system. - Meet or exceed call center performance metrics, including call handling time, customer satisfaction, and conversion rates. - Contribute to a positive and professional work environment. - Participate in team meetings and training sessions to enhance skills and performance. Requirements - 1-3 years' experience in customer service, preferably in a call center role. - Ability to skillfully operate a telephone, computer, and related peripherals. - Proficiency with Microsoft Excel. Work Conditions - Sitting for extended periods of time. - Interacts with employees, management, and the public at large. - Ability to multitask and work efficiently in a fast-paced environment. - Repetitive work. - Overtime. The rewards of working at Speedy Glass include a comprehensive benefits package, paid time off paid on each paycheck, paid holidays, paid sick days, and much more!