• Create and maintain clear, comprehensive, and up-to-date technical documentation. • Design standardized policies, runbooks, and workflow processes. • Integrate AI tools (ChatGPT, Notion AI, Claude, etc.) to streamline processes. • Manage technical knowledge repositories (Confluence, Notion, GitHub Wiki). • Collaborate with Development and QA teams to validate and update information.

• You'll use your experience with ParaView to create tool-related questions and review AI-generated responses for accuracy and relevance to real-world CFD and scientific visualization workflows.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Principal AI Consultant, Financial Services, AI COE Role Summary NiCE is seeking a Principal AI Consultant to bring deep financial industry expertise into our AI Center of Excellence. This is a principal-level individual contributor role for a senior Financial Services expert with significant experience in customer operations, contact center environments, digital servicing, CX transformation, and the practical application of AI in service organizations. This is not a technical AI engineering role. It is an industry SME role focused on helping NiCE and our customers apply AI in ways that are operationally relevant, credible, and aligned to business goals. You will serve as a trusted advisor to internal teams and enterprise customers, bringing expert knowledge of Financial Services operations, service journeys, automation opportunities, customer expectations, regulatory sensitivity, and industry trends. You will help connect NiCE AI solutions such as Copilot, AutoSummary, Autopilot, and Conversational AI to the realities of Financial Services environments and identify where AI can improve efficiency, service quality, employee productivity, and customer experience. Key Responsibilities Act as the Financial Services SME - Serve as the primary Financial Services subject matter expert within the AI Adoption COE - Bring deep understanding of Financial Services operations, customer journeys, business processes, and operating models into internal and customer-facing conversations - Help internal teams speak credibly to Financial Services priorities, service challenges, and transformation opportunities Advise on AI Use Cases, Journeys, and Value - Identify high-value opportunities for AI across Financial Services service environments, including account servicing, lending, collections, fraud-related servicing, claims, policyholder support, and digital self-service - Advise on where AI can automate workflows, augment employees, reduce friction, and improve customer experience - Connect NiCE AI capabilities to business goals, contact center KPIs, and operational improvement opportunities - Help customers and internal teams understand practical considerations for AI adoption in trust-sensitive and regulated environments Support Strategic Customer and Internal Engagements - Participate in executive briefings, workshops, QBRs, and strategic account conversations as an industry advisor - Support account planning and adoption conversations with industry-specific insight and executive-ready recommendations - Help shape practical, high-impact AI narratives for Financial Services customers Raise Industry Readiness Across NiCE - Educate consultants, leaders, and cross-functional teams on Financial Services trends, service models, AI opportunities, and operational realities - Contribute to industry playbooks, messaging, point of view content, and best practices - Surface recurring customer needs, market shifts, and industry opportunities to product, strategy, and adoption leaders Success Measures Success in this role will be measured by: - Improved industry credibility in Financial Services customer engagements - Stronger alignment between NiCE AI solutions and Financial Services customer priorities - Higher quality industry-specific adoption strategies, use case recommendations, and executive narratives - Increased internal readiness and fluency in Financial Services and AI-related conversations - Meaningful contribution to customer outcomes, workflow improvement, and AI value realization Required Qualifications - 12+ years of experience in Financial Services operations, contact center leadership, CX transformation, digital servicing, consulting, or industry advisory - Deep expertise in one or more Financial Services segments such as banking, lending, mortgage servicing, insurance, wealth management, fintech, or financial BPO - Demonstrated experience advising on, implementing, or operationalizing AI and automation use cases within Financial Services service or operations environments - Strong understanding of customer service and contact center operations in Financial Services environments - Strong knowledge of customer journeys, service processes, and common friction points in regulated or trust-sensitive environments - Ability to connect business priorities to KPIs such as AHT, ACW, FCR, containment, CSAT, productivity, and cost-to-serve - Strong executive communication, facilitation, and consulting skills - Proven ability to influence senior stakeholders and act as a trusted advisor - Willingness to travel as needed Preferred Qualifications - Experience working with large enterprise Financial Services organizations - Experience in contact center transformation, self-service, workflow redesign, or operational excellence - Familiarity with NiCE, Genesys, Five9, or similar platforms - Experience helping organizations evaluate, adopt, or optimize AI in service environments - Understanding of responsible AI considerations in Financial Services environments About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Put the ‘P’ in Personal Training - Join The Perfect Workout Team! Are you a dynamic fitness professional who thrives on recognition and loves guiding others to achieve their fitness goals? Imagine being part of a company that invests in YOU. The Perfect Workout provides a comprehensive in-house certification with no prior fitness certification required. We’re looking for a unique Personal Trainer to help revolutionize exercise! Your Impact: As a Personal Trainer, your relationships and influence on others energize you. Your Mission: Master of Social Engagement: Energize our fitness community with your social prowess. Flourish in an environment where building relationships and fostering positivity are second nature. Instructional Leadership: Lead with an instructional management style. Guide others with clear instructions, providing the necessary support for success. Hands-On Team Player: Thrive in roles with a smaller team and few direct reports. Enjoy a hands-on approach to managing and guiding individuals. Community-Driven Collaborator: Drawn to a community-oriented environment in terms of social dynamics. Value a sense of community, teamwork, and shared fitness goals. Change Management Guru: Embrace change with order. Adapt to new challenges while maintaining a sense of order and clarity. Recognition-Driven Motivator: Appreciate acknowledgment and recognition for your contributions. As a Personal Trainer at The Perfect Workout, you will: - Provide expert exercise instruction, tailoring workouts to meet the unique needs of each member. - Ensure high attendance rates by creating engaging and effective workout sessions. - Positively impact members by developing their knowledge of safe and efficient strength training. - Build strong rapport with members, gaining trust and referrals through exceptional social and communication skills. - Retain members by helping them achieve their desired results and delivering world-class customer service. - Sign up new prospects during the Introductory Workout with an engaging and instructional approach. - Embrace continuous learning in communication, fitness, nutrition, and our company’s business systems. - Demonstrate great communication skills and complete daily studio tasks with precision. - Consistently exemplify company core values, embodying what it means to be a dedicated member of The Perfect Workout's fitness community. Job Type: Part-time Pay: $7.25 - $29.07 per hour Benefits: Opportunity to earn paid time off, supplemental health insurance (for qualified employees), 401K (after one year of employment) No prior fitness certifications are needed. We pay YOU to go through our comprehensive in-house certification program. Ready to be a Personal Trainer? Apply now and join The Perfect Workout, where every workout is a step toward a healthier and happier life!