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Amazon logo
Amazon

Work Hard, Have Fun, Make History

Transportation Representative, AV

Business Development RepBusiness Development RepFull TimeRemoteMid LevelTeam 10,001+H1B SponsorCompany SiteLinkedIn

Location

India

Posted

85 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Transportation Representative, AV

Amazon

Role Description A Trans Ops Representative at TOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at TOC works across two verticals – Inbound and Outbound operations. - Inbound Operations: Deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Addresses any potential issues occurring during the lifecycle of pick-up to delivery. - Outbound Operations: Deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC to deliver customer orders as per promise. Addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to: - Understand the requirements and analyze data to notice trends. - Drive Customer Experience without compromising on time. - Have a basic understanding of Logistics and communicate clearly in written and oral form. - Ideate process improvements and drive them to conclusion. Qualifications - Experience working and communicating with multiple stakeholders, C-level executives, and cross-functional teams. - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL. - Knowledge of Six Sigma, Lean manufacturing efforts, transportation and logistics, or fulfillment and distribution centers. - 10+ 2 degree. Requirements - Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed. - Develop and/or understand performance metrics to assist with driving business results. - Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools used by TOC. - Must be able to quickly understand the business impact of the trends and make decisions based on available data. - Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. - Work within various time constraints to meet critical business needs, while measuring and identifying activities performed. - Excellent communication, both verbal and written, as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these findings in a review forum. - Providing real-time customer experience by working in a 24/7 operating environment. Benefits - Our inclusive culture empowers Amazonians to deliver the best results for our customers. - If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.

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