ABOUT THIS ROLE As a Software Engineer (AI Automation), you will join a focused team building AI-powered automation tools across KIBO’s business operations. Reporting directly to the Director of AI Automation, you will work closely with teams across the company to design, build, and ship software that meaningfully changes how people do their jobs. This is an early-stage initiative where you can expect to take ownership of projects that have visible impact across the entire organization as the team and work mature. ABOUT KIBO KIBO is a composable digital commerce platform for B2C, D2C, and B2B organizations who want to simplify the complexity in their businesses and deliver modern customer experiences. KIBO is the only modular, modern commerce platform that supports experiences spanning B2B and B2C Commerce, Order Management, and Subscriptions. Companies like Ace Hardware, Zwilling, Jelly Belly, Nivel, and Honey Birdette trust KIBO to bring simplicity and sophistication to commerce operations and deliver experiences that drive value. KIBO's cutting-edge solution is MACH Alliance Certified and has been recognized by Forrester, Gartner, IDC, Internet Retailer, and TrustRadius. KIBO has been named a leader in The Forrester Wave™: Order Management Systems, Q1 2025 and in the IDC MarketScape report “Worldwide Enterprise Headless Digital Commerce Applications 2024 Vendor Assessment”. By joining KIBO, you will be part of a team of Kibonauts all over the world in a remote-friendly environment. Whether your job is to build, sell, or support KIBO’s commerce solutions, we tackle challenges together with the approach of trust, growth mindset, and customer obsession. If you’re seeking a unique challenge with amazing growth potential, then come work with us! WHAT YOU’LL DO - Build and ship production features across the full stack for internal web applications. - Prototype new automation ideas and iterate based on validation from real users. - Collaborate with Sales, Support, and Marketing teams to translate complex workflows into software. - Develop a deep technical and operational understanding of the KIBO platform to build better automations. - Contribute to critical decisions regarding architecture, tooling, and project prioritization.

• Partner with business groups to identify AI/automation opportunities, assess feasibility (viability, data, integration, ROI, readiness), translate problems into technical plans, communicate recommendations, and help prioritize demand across the portfolio. • Design, build, and refine AI-driven applications and agents (RAG, prompt engineering, agent architectures) for internal and occasional client use on platforms like Glean, Microsoft Copilot, and Snowflake Intelligence. • Implement RPA, scripting, and low-code/no-code workflows to automate repetitive processes, integrate systems and data sources, and operate/optimize automations for reliable, end-to-end execution. • Write production-grade code for AI and automation solutions with strong documentation, testing, and SDLC discipline, using modern engineering practices (Git, code review, CI/CD) to ensure quality and maintainability. • Work with cross-functional teams to deliver solutions, clearly communicate value to technical and non-technical stakeholders, and align work with priorities through agile planning. • Share best practices, track and experiment with emerging AI/automation tools, inform leadership through prototypes and production learnings, and help select and operate secure, governed cloud AI services.

• Partner with business groups to identify AI/automation opportunities, assess feasibility (viability, data, integration, ROI, readiness), translate problems into technical plans, communicate recommendations, and help prioritize demand across the portfolio. • Design, build, and refine AI‑driven applications and agents (RAG, prompt engineering, agent architectures) for internal and occasional client use on platforms like Glean, Microsoft Copilot, and Snowflake Intelligence. • Implement RPA, scripting, and low‑code/no‑code workflows to automate repetitive processes, integrate systems and data sources, and operate/optimize automations for reliable, end‑to‑end execution. • Write production‑grade code for AI and automation solutions with strong documentation, testing, and SDLC discipline, using modern engineering practices (Git, code review, CI/CD) to ensure quality and maintainability. • Work with cross‑functional teams to deliver solutions, clearly communicate value to technical and non‑technical stakeholders, and align work with priorities through agile planning. • Share best practices, track and experiment with emerging AI/automation tools, inform leadership through prototypes and production learnings, and help select and operate secure, governed cloud AI services.

Work at Home- Quality Assurance Principal Coordinator Enterprise Payments is one of the largest divisions in the Retail Bank. This team's scope is horizontal across the bank and as such, it supports numerous critical processes and transactions. As a Principal Coordinator in Enterprise Payments you will execute activities in a fast-paced, multi-function, multi-team operation tasked with delivering an exceptional end-to-end payments experience for our customers. Summary of Responsibilities: - Perform Quality Control (QC) on manual processes within Enterprise Payments - Track all daily work in real-time including but not limited to Disputes cases and Returns and Exceptions. - Report immediately all errors found to leadership for immediate resolution - Host weekly calibration sessions with QC and LOB - Follows direction and executes tasks efficiently - Follows and updates procedures and meets regulatory and customer experience requirements - May make effective independent decisions, when necessary - Works with management to identify process improvements - Contributes in project settings in a limited capacity - May be trained to support multiple payment processes - Utilizing strong communication skills to support and develop fellow team members Basic Qualifications: - High School Diploma, GED, or equivalent certification - At least 3 years of customer service or call center experience - At least 2 years experience working in the financial industry (or banking or credit card industry) - At least 1 year of experience using Google Suite or Microsoft Office - At least 6 months of quality monitoring or quality assurance experience Preferred Qualifications: - At least 3 years of experience in the financial industry - At least 1 year of quality monitoring or quality assurance experience Work from Home Technology Requirements - Secure home office environment that is free from background noise and distractions - Reliable private internet connection that is not supplied via cellular data or hotspot is required - A private network that is password protected where you have ownership or line of site sight to every device on the network - Internet service must be provided by Cable or Fiber Internet Service Providers (ISP) - Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions - Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider - To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page - Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. Work from Home Location Requirements This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California. At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $56,800 - $64,800 for Principal Quality Assur. Coord Richmond, VA: $56,800 - $64,800 for Principal Quality Assur. Coord Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).