Date Posted: 2026-03-23Country: United States of AmericaLocation: OTCTH: Connecticut Home Offices Remote Location, Remote City, CT, 06032 USA Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? The Sales & CRM Business Analyst plays a key role on the design team, partnering closely with business stakeholders and solution architects to deliver high‑value features for internal sales, marketing, and billing teams. While the primary focus is a Service Sales Customer Relationship Management (CRM) platform, the role also offers exposure to a broader suite of enterprise applications. This position is responsible for translating stakeholder visions into actionable, well‑defined features, documenting detailed design requirements, and effectively transitioning work items to development teams for execution. The Sales & CRM Business Analyst position provides the opportunity to learn the workings of a global business and has engagement with local stakeholders all over the world. The role allows one to grow in both business heavy as well as technical and digital skillsets. This role offers the ability to help evolve both business process and technical solutions across unique business streams. On a typical day you will: - Assess existing Business Processes, System Landscapes, and User Pain Points in order to understand problem statements and recommend ideal technical solutions and system workarounds - Facilitate Requirements Gathering Sessions with Business and Technical stakeholders - Facilitate Functional Design Sessions with Business and Technical stakeholders - Lead the documentation of detailed Functional Design Specifications (FDDs) in the form of Epics, Features, and User Stories - Lead Scrum Team “Refinement” Sessions with Technical Stakeholders to summarize Feature’s Design, determine estimates, and complete preparation activities for upcoming Sprint Cycles - Present live Product Demonstrations for enhancements being introduced into the solution - Provide Support for QA + UAT Test Case Authoring and Execution Activities - Review, Triage, and provide clarifications for System Bugs and Production Incidents - Prepare System Release Notes to be distributed to End Users for training and change management purposes - Assist with Sprint Planning Activities and send communications to key stakeholders - Participate in team retrospectives and help drive continuous improvement What you will need to be successful: - Bachelor’s degree in Computer Science or related field preferred; high school diploma or GED required - 2+ years of IT experience with progressive responsibility in business analysis and functional design - Experience leading business process improvements, requirements gathering, and functional design - Experience preparing and delivering product demonstrations - Proven ability to facilitate cross‑functional, multi‑geography workshops (international experience a plus) - Ability to evaluate and drive technical solutions based on feasibility, cost/benefit, and complexity - Strong interpersonal, collaboration, facilitation, and negotiation skills - Ability to balance strategic (“big picture”) thinking with tactical execution - Highly organized, analytical, and detail‑oriented - Excellent written and verbal communication skills - Strong experience with Agile software development methodologies - Exposure to diverse business systems and technologies - Experience with Microsoft Dynamics 365 (Sales module) strongly preferred - Experience with cloud‑based solutions, including data migrations, integrations, APIs, reporting, and customizations - Experience with Azure DevOps (ADO) preferred Additional Comments: Given the nature of the position, applicants must have authorization to work in the U.S. now and in the future without sponsorship. What we offer: - We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage. - Enjoy three weeks of paid vacation, along with paid company holidays - We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being. - Life insurance and disability coverage to protect you and your family. -  Voluntary benefits, including options for legal, pet, home, and auto insurance. - We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families. - Pursue your educational goals with our tuition reimbursement program. - Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation. The salary range for this role is $116,000 - $174,000. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com. Privacy Policy and Terms: Click on this link to read the Policy and Terms

Overview Microsoft’s Worldwide Retail & Consumer Goods Industry Team focuses on empowering every customer to achieve more by optimizing operations, integrating value chains, and accelerating innovation in product development that creates long term competitive advantage. We are looking for industry leaders who can drive business transformation by collaborating with customers, partners, and internal teams to unlock new sources of value and create new operating / business models through the application of digital technologies. Our team prides itself on embracing a growth mindset, inspiring others, and encouraging everyone to share their unique viewpoints. We are at one of the most pivotal times in the Retail & Consumer Goods Industry defined platforms and tool chains have elevated companies to unprecedented levels of transformation, productivity, and efficiency. As we embrace a rich future of digital empowerment, we are looking for a strategy and technical leader to help the industry team to lead this transformation for our retail and consumer goods Industry customers. The Industry Regional Business Leader drives World Wide Industry strategy at a regional level. Through a comprehensive understanding of the Retail and Consumer Goods Industry, the market they are operating in and with deep C-Suite relationships they will accelerate cloud growth and unlock the next phase of digital transformation for our customers.  The Retail and Consumer Good Regional Business Leader for Asia is the key connection between global industry strategy and local execution. They coach and partner with the local Area Sales Leads on C-Suite engagements to deepen relationships and drive business growth. Leading a team of Industry Advisors with deeper alignment to our customer’s, improving our understanding of their business priorities as it relates to engagement on large transformational opportunities. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities C-Suite Engagement - Inspire customers to digitally transform with the Microsoft platform. Engage with C-Suite executives, be embedded in critical market making opportunities to accelerate Industry progress & potential.​ Industry Strategy - Set the strategy, vision & goals for the region, enabling the Areas to achieve success as aligned to the GTM motion. Build Industry capability as the Senior. Industry Expert for the Region:  - Be the connective tissue, activating WW Industry priorities, enabling progress and acceleration. Identify patterns, insights and market inputs to contribute to the next phase of Industry AI transformation. ​ Sales Leadership:  - Manage and coach across organizational boundaries enabling innovative digital transformation and business value. Assess, plan and deploy effectively the allocation of Industry Advisors for the region to meet/exceed annual sales targets. - Recruit, develop and retain a team of highly experienced professionals with deep Industry & sales expertise, business acumen, and relationship skills Qualifications Minimum Required Qualifications - Bachelor’s degree in business administration, Computer Science, Industrial Engineering, Business Management, Economics, or related field AND 8+ years of related experience, including senior sales leadership roles, managing high performance sales and technical-sales teams, coaching solution sales and account development strategies, and/or leadership roles in multi-tiered large organizations - OR equivalent experience. - Demonstrated deep expertise in the Retail and Consumer Goods industry, with a strong understanding of solutions, technologies, and their application to measurable business outcomes - 10+ years of industry specific, quota carrying sales leadership experience within Retail and Consumer Goods - Proven ability to balance sales execution and industry leadership, bringing equal strength in commercial performance and sector expertise - Strong track record of senior customer engagement, with established credibility and influence at the CXO level - Experience leading and scaling businesses across large, complex, and geographically diverse markets - Highly effective in matrixed organizations, with the ability to lead through influence rather than direct authority - Strategic thinker with a systems mindset, capable of aligning resources, talent, and opportunities to drive long-term growth - Demonstrated success in building, developing, and leading diverse, high performing teams - High level of cultural awareness, with the ability to operate effectively across markets, countries, and leadership styles in the Asia region Additional or Preferred Qualifications - Master's Degree in Business Administration, Computer Science, Industrial Engineering, Business Management, Economics, - OR related field AND 12+ years of related experience, including senior sales leadership roles, managing high performance sales and technical-sales teams, coaching solution sales and account development strategies, and/or leadership roles in multi-tiered large organizations. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

JOB DESCRIPTION Job Summary Provides senior-level support for the accurate and timely intake, interpretation, and translation of regulatory, business, and functional requirements. This role requires strong depth in claims operations and policy interpretation, along with a solid, practical understanding of Availity as a key provider-facing platform. The position partners closely with claims operations, health plans, product, and digital channel teams to ensure claims-related requirements are clearly defined, governed, and implemented in support of compliant and efficient systems solutions. JOB DUTIES - Communicates requirement interpretations and changes to health plans/product team and various impacted corporate core functional areas for requirement interpretation alignment and approvals as well as solution traceability through regular meetings and other operational process best practices. - Monitors regulatory sources to ensure all updates are aligned. Uses comprehensive background to navigate analytical problems, including: clearly defining and documenting their unique specifications. Leads coordinated development and ongoing management / interpretation review process, committee structure and timing with key partner organizations. - Recognizes, identifies and documents changes to existing business processes and identifies new opportunities for process developments and improvements. - Provides status and updates to health plan/product team partners, senior management and stakeholders. - Partners with claims operations, product, IT, and digital channel teams to ensure claims requirements are accurately reflected across systems, including provider-facing tools such as Availity. - Applies working knowledge of Availity functionality to support claims-related workflows, including claims submission, claims status, remittance, and payment inquiries, ensuring requirements align with platform capabilities. - Coordinates analysis, impact assessment, and implementation activities for claims-related changes. - Engages with claims leadership and Plan Support functions to review compliance-driven issues and support benefit and reimbursement planning. KNOWLEDGE/SKILLS/ABILITIES - Deep expertise in managed care claims operations, including claims processing, reimbursement methodologies, and a working knowledge of Availity as a provider-facing platform for claims submission, status, and payment inquiries. - Maintains relationships with Health Plans/Product Team and Corporate Operations to ensure all end-to-end business requirements have been documented and interpretation are agreed on and clear for solutioning. - Ability to meet aggressive timelines and balance multiple lines of business, states, and requirement areas. - Proven ability to lead complex, cross-organizational projects independently, navigating ambiguity with minimal direction. - Strong interpersonal and (oral and written) communication skills and ability to communicate with those in all positions of the company. - Ability to concisely synthesize large and complex requirements. - Ability to organize and maintain regulatory data including real-time policy changes. - Self-motivated and ability to take initiative, identify, communicate, and resolve potential problems. - Ability to work independently in a remote environment. - Ability to work with those in other time zones than your own. JOB QUALIFICATIONS Required Qualifications - At least 4 years of experience in previous roles in a managed care organization, health insurance or directly adjacent field, or equivalent combination of relevant education and experience. - Policy/government legislative review knowledge - Strong analytical and problem-solving skills - Familiarity with administration systems - Robust knowledge of Office Product Suite including Word, Excel, Outlook and Teams - Previous success in a dynamic and autonomous work environment Preferred Qualifications - Project implementation experience - Knowledge and experience with federal regulatory policy resources including Centers for Medicare & Medicaid Services (CMS) and the Affordable Care Act (ACA). - Medical Coding certification. To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

• Structure and analyze data related to insurance products (life, health, automobile, property, among others). • Build and maintain management dashboards and reports (Power BI, Tableau, Qlik, Looker). • Support Products, Finance and Claims areas, translating requests into strategic analyses. • Monitor business KPIs: loss ratio, retention, LTV, churn, sales performance and profitability. • Ensure the quality and governance of data used in reports. • Participate in digital transformation and data-driven innovation projects in insurance. • Track KPIs such as adoption, average ticket, margin by channel and repurchase cycle. • Interface with Sales, IT, Reverse Logistics, Finance and re-commerce partners. • Support the modeling of promotional campaigns incentivizing trade-ins of used products. • Build management dashboards and analytical reports to support decision-making.