• Act as the primary communication bridge between project teams, clients, and leadership to ensure alignment and execution of project objectives. • Assists with initial project setup by processing engagement agreements, creating and sending invoices, gathering required information, and entering data into internal systems • Coordinate scheduling, meetings, and follow-ups across project teams and clients • Prepares meeting agendas, materials, and documentation, as needed • Attends meetings, takes notes, and distributes summaries or action items • Maintains organization of tasks and workflows within CRM systems • Track project timelines, deliverables, and deadlines to ensure projects stay on schedule • Provides general administrative support to team members and leadership • Serves as a first point of contact by answering client calls, responding to inquiries, and routing communication appropriately • Communicates professionally with current and prospective clients via phone and email • Responds to client correspondence and ensures timely communication • Prepares client invoices, processes payments, and distributes confirmation • Tracks administrative components of projects to support timely completion.

Role Description Looking for German customer service jobs in Greece or remote multilingual jobs within Europe? Join a leading international customer experience company and support well-known global brands while enjoying life in Greece. Whether you prefer working remotely from anywhere in Greece or on-site in Athens, this role offers stability, professional growth, and a dynamic multicultural environment. This is an ideal opportunity for German speakers seeking work abroad in Greece, relocation jobs in Europe, or long-term careers in international customer support. - Provide high-quality customer support in German via phone, email, or chat - Handle customer inquiries efficiently and professionally - Resolve issues with empathy and problem-solving skills - Follow quality standards and performance KPIs - Document interactions accurately in internal systems - Collaborate with international teams to improve service delivery Qualifications - German level B2+ or higher (spoken and written) - Good English level for internal communication - Customer service experience is a plus but not mandatory - Strong communication and interpersonal skills - Basic computer literacy - Ability to work in a fast-paced, customer-focused environment - Must be willing to live in Greece or already reside in Greece for remote work Benefits - Option to work remotely from Greece or on-site in Athens - Paid training and onboarding - International work environment - Career development opportunities - Health and social benefits according to Greek labor law - Multicultural team and modern office facilities - Relocation Package - Flight ticket to Greece - Temporary accommodation on arrival - Support with paperwork and local registration - Assistance finding permanent housing Company Description

• Answer inbound customer calls from the customer call queue. • Provide professional, accurate, and efficient responses to customer inquiries, escalating issues as necessary • Maintain detailed notes of customer interactions in internal systems • Address loan payoff and insurance binder requests as needed • Appropriately escalate customer complaints received via inbound channels according to Caribou’s internal Complaints Process • Monitor and manage customer inquiries via the inbound email queue • Respond promptly and professionally to all emails, notating customer interactions in internal systems • Coordinate with internal team members who may already be assisting the customer to ensure consistency in communication. • Triage third-party emails and route them to the appropriate departments or personnel. • Support the Pending Lender Approvals and Lender Needs More Information process by reaching out to customers regarding lender requests. • Review customer-submitted documents to ensure they meet lender requirements. • Gather and verify any missing information on applications that could delay a decision. • Maintain clear, professional communication in email and phone correspondence with lenders

Responsible for all aspects of the quality program for a business unit within a Strategic Business Unit (SBU) including strategic planning, program development and leadership, and staffing. Serves as a member of the management team in designing, implementing, and monitoring quality operations with well defined processes and uses performance measurement as the foundation for quality and process improvements. Responsible for performance measurements and analytics, customer reporting, client delegation activities, policies and procedures, quality of care concerns tracking, accreditation preparation, coordination of satisfaction surveys, performance guarantee tracking, integration of quality improvement processes and compliance oversight. Represents the quality program to customers and regulatory entities on quality operations and performance achievement. - Directs and supervises proactively the quality department and projects to meet unit goals for the quality program, including the monitoring cost effectiveness, policies, procedures, activities, to meet multiple contractual requirements, external accreditation, and state and federal regulations. - Ensures that quality improvement studies and activities are conducted with appropriate feedback from customer organizations, assigned departments, and member and provider input. - In consultation with assigned business unit leadership, sets priorities for improving operations based on data from performance indicators, delegation audits, and quality improvement processes. - Serves as liaison with department managers to ensure that needs are met for internal and external reporting and analytics and the development of decision support tools. - Oversees internal and external audit procedures to meet customer requirements, accreditation standards and goals of the assigned business unit. - Serves as co-chair of the unit's Quality Improvement Committee and provides oversight of committee documentation (as applicable). - Assists Learning Department in development and presentation of CQI and compliance training programs for staff and customers. The job duties listed above are representative and not intended to be all-inclusive of what may be expected of an employee assigned to this job. A leader may assign additional or other duties which would align with the intent of this job, without revision to the job description. Other Job Requirements Responsibilities 8+ years of experience in healthcare. 5+ years of experience in quality. 3+ years of experience in management/leadership. Knowledge of quality improvement processes, performance measurement, accreditation standards, measurement tools, CQI tools and data reporting applications. Knowledge of CQI training and QIA methodology. Demonstrated management and leadership skills. Expertise in data management software including spreadsheet development and use. Must be skilled at mastering new areas of content and operations. Excellent written and verbal communication skills required. General Job Information Title Director, Quality (Healthcare) - Remote Grade 29 Work Experience - Required Healthcare, Management/Leadership, Quality Work Experience - Preferred Education - Required Bachelor's, Bachelor's - Healthcare Education - Preferred Master's - Healthcare License and Certifications - Required License and Certifications - Preferred LCSW - Licensed Clinical Social Worker - Care MgmtCare Mgmt, LPC - Licensed Professional Counselor - Care MgmtCare Mgmt, LSSBB - Lean Six Sigma Black Belt Certification - EnterpriseEnterprise, LSSGB - Lean Six Sigma Green Belt Certification - EnterpriseEnterprise Salary Range Salary Minimum: $93,955Salary Maximum: $159,725 This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.