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Remote Raven

Grow Your Business Seamlessly & Cost Effectively.

Administrative Assistant – Coordinator

Administrative AssistantAdministrative AssistantFull TimeRemoteSeniorTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

66 days ago

Salary

$6 / hour

Seniority

Senior

English

Job Description

Administrative Assistant – Coordinator

Remote Raven

• Respond to incoming custom order inquiries promptly and professionally using approved language and messaging • Quickly assess each customer's level of knowledge, budget, and vision to tailor your communication approach accordingly • Ask the right questions to gather all necessary information needed to build an accurate quote • Guide customers through the custom production process in a clear, friendly, and efficient manner • Manage communication across multiple channels (email, text, DMs, etc.) without letting anything fall through the cracks • Decipher customer requests and translate them into actionable production details • Make informed recommendations on art direction, garment selection, decoration methods, and overall product fit based on the customer's goals and budget • Build accurate quotes with correct pricing and present them to customers clearly • Send payment links and ensure payment is collected before orders move into production • Coordinate all order details so the in-store team receives a complete, ready-to-execute package • Follow up with customers who have received quotes but have not yet confirmed their order • Re-engage previous customers to encourage repeat business and referrals • Maintain an organized record of all active, pending, and completed inquiries • Proactively flag urgent timelines or at-risk orders to the in-store team • Own the inquiry-to-invoice pipeline end-to-end, escalating only when necessary • Adapt and improve communication templates and workflows as the team finds more efficient approaches • Help identify volume bottlenecks and suggest solutions to maximize the number of orders we can process • Work in sync with the in-store team to ensure seamless handoffs and shared visibility on order status

Job Requirements

  • This is a full time role

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