• Own the health and accuracy of marketing tracking infrastructure, including pixels, conversion APIs, and event implementation across paid media platforms. • Monitor and maintain pixel and event health across Meta, Google, TikTok, Amazon, and other acquisition channels. • Ensure reliable event capture from the Shopify storefront through purchase and post-purchase activity, supporting both acquisition and lifecycle marketing use cases. • Maintain consistent event taxonomy and UTM governance across marketing channels. • Identify and resolve tracking discrepancies, signal loss, or data gaps that impact campaign optimization or marketing performance reporting. • Support lifecycle and CRM teams by ensuring key customer events and marketing signals flow correctly into CRM platforms. • Lead technical integrations with media and commerce partners including Google, Meta, Amazon, and TikTok Shop. • Implement and manage server-side tracking and conversion API integrations to improve signal reliability and measurement accuracy. • Oversee integration between Shopify, analytics platforms, CRM systems, and paid media tools to ensure consistent data capture and attribution. • Partner with vendors and platform teams to implement new tracking capabilities, integrations, and measurement improvements across the marketing stack. • Partner with analytics teams to ensure reliable data flow into attribution, analytics, and reporting platforms. • Maintain documentation of tracking architecture, integrations, and implementation standards. • Act as the technical bridge between growth marketing strategy and the infrastructure required to execute and measure it. • Support launches of new marketing channels, commerce partners, and growth initiatives by ensuring proper tracking and measurement from day one.

• Manage and coordinate real estate transactions from listing through closing • Track timelines, contingencies, and ensure all deal milestones are met on time • Draft, review, and manage contracts including listing agreements, offers, counteroffers, addenda, and closing documents • Facilitate document execution through platforms such as DocuSign • Coordinate escrow-related activities including inspections, appraisals, disclosures, and closing logistics • Maintain due diligence folders, audits, and seller requirement checklists • Maintain accurate and up-to-date deal files, trackers, and pipeline logs • Monitor offers, counteroffers, and transaction progress using tools like Trello or similar platforms • Manage property listings across platforms such as LoopNet, Crexi, MLS, LinkedIn, and company websites • Update property status, pricing, and listing details as required • Act as a liaison between clients, agents, and internal teams, ensuring clear and timely communication • Respond to inquiries and manage follow-ups in a structured and professional manner • Organize transaction files, closing documents, and internal submissions • Handle urgent or quick-turn requests with effective prioritization

• Directly lead and develop a team of dispatchers and load planners • Build and enforce dispatch protocols • Own the daily ops board, ensuring all loads are covered • Triage and resolve operational escalations quickly • Own the weekly and daily load planning process • Serve as the operational leader for all CDL drivers • Track and actively manage driver productivity metrics • Coach dispatchers to proactively monitor HOS and ELD data • Own on-time performance as an operational KPI

• Work under the direction and guidance of the Director of Government Client Services to: (1) establish individual and team performance goals and (2) develop a viable plan for tracking and reporting team members’ performance and goal achievement. • Serve as a problem-solving resource and trainer for team members. • Ensures that the Team Leads perform required agent call monitoring on a monthly basis. • Serve as a Government Department technical subject matter expert (SME) when working with Client Development team on implementation of new client service programs. • Work with Team Leads to ensure they have developed the weekly/monthly work schedule for the agents and to ensure that proper telephone coverage is maintained for the assigned accounts/contracts. • Approve time sheets for Team Leads and ensure that agent time sheets are corrected and approved in a timely manner. • Work closely with management to determine strengths and challenges of each team member for the purpose of their professional development and improving the overall team capability. • Maintain an awareness of any need for supervisory intervention related to products, services, or performance that could impact on delivery of service to a customer. • Provide ongoing written assessment of team members professional performance, including giving quarterly feedback and culminating into annual performance review input to the Director of Government Client Services. • Provide required reports to clients on a monthly basis. To include but not limited to CBA reconciliation reporting, telephone reporting and refund/exchange reporting etc.