Title: Specialist, Foster and Adoption Outcomes Job Description: Location: 2005 S 1100 E, Salt Lake City, UT 84106 Hiring Range: This position's hiring range is anticipated to be $19.00 - $22.00 hourly, depending on experience, plus great benefits! Interviews will occur weekly until the position is filled. ' Position Summary: The Foster & Adoption Outcomes Specialist is a hybrid role responsible for connecting animals with loving homes through both foster placement and adoption pathways. This position supports the full animal outcome continuum by coordinating foster placements, recruiting and supporting foster volunteers, and facilitating on-site and off-site adoptions through exceptional customer service and relationship building. This role acts with urgency, flexibility, and compassion to reduce length of stay, increase lifesaving capacity, and improve outcomes for animals with medical or behavioral needs. Specialists model Best Friends Animal Society's culture of kindness, inclusion, and warm hospitality at every point of contact and play a direct role in achieving the organization's no-kill mission. While this role focuses primarily on foster and adoption outcomes, assignments may include other outcome-focused programs based on organizational needs. Culture Statement and Responsibility We believe in treating everyone with kindness and compassion, building trust through authenticity and following through on commitments. We prioritize well-being alongside our mission, fostering strong relationships through open communication and transparent feedback. Diversity and inclusion are integral to our culture, enriching team dynamics by valuing diverse perspectives. Each team member is responsible for creating an inclusive environment where all voices are respected and contributing to a workplace that embodies our shared values and commitment to progress. By consistently aligning our actions with our Guiding Principles, we strengthen our culture and ensure that our values are lived every day. Essential Duties and Responsibilities: Foster Program Coordination & Volunteer Engagement - Coordinate day-to-day foster program activities with a focus on decreasing length of stay and increasing onsite capacity, including identifying foster placement needs and matching animals with appropriate foster homes. - Recruit, onboard, engage, and retain foster volunteers through relationship-based outreach, exemplary customer service, and ongoing support aligned with Best Friends' mission. - Provide medical and behavioral guidance to foster caregivers, including follow-up support, troubleshooting concerns, and coordinating care in collaboration with veterinary and behavior teams. - Build and maintain relationships with community partners, organizations, and stakeholders to expand foster capacity and lifesaving opportunities. - Monitor foster program needs, respond to urgent foster-related issues, and support timely, outcome-focused decision-making. Adoption & Outcomes Facilitation - Promote, coordinate, and facilitate animal placements through adoptions and foster-to-adopt pathways by matching animals with adopters using a conversational, non-judgmental approach. - Counsel adopters and fosters on animal history, behavior, and medical needs to set both the animal and family up for long-term success. - Create a welcoming, inclusive, and engaging environment for all visitors and guests, using each interaction as an opportunity to build lasting connections to Best Friends' mission. - Support adoption events, off-site adoption opportunities, and pet retention efforts to expand lifesaving capacity. - Develop working knowledge of animals in care, including those in foster, and assist with pet introductions, pet-to-pet meets, documentation, and follow-up communications. Cross-Functional & Operational Support - Work directly with and support volunteers across foster and adoption programs, providing guidance on protocols, animal handling, care procedures, data entry, and communications. - Assist with daily animal care tasks as needed, including feeding, cleaning, walking, medicating, and transporting animals in accordance with safety and welfare standards. - Participate in population management efforts and collaborate with internal teams to support long-stay animals through foster placement, marketing, enrichment, and adoption planning. - Assist or lead creation of engaging written, photo, and video content for social media and marketing efforts in collaboration with internal teams; represent Best Friends in media engagements when requested. - Follow all policies, procedures, and safety practices; maintain accurate records, timely communication, and high-quality data entry to support organizational goals. Skills and Experience: - High School Diploma or GED, or 1-2 years of experience in customer service, volunteer coordination, animal-related programs, or similar fields. - Experience working or volunteering in an animal shelter or foster-based program preferred but not required. - Strong verbal and written communication skills. - Customer-centric, non-judgmental approach with comfort using a conversational adoption and foster support model. - Ability to safely handle, leash, kennel, walk, and care for dogs and cats of all sizes, temperaments, and medical or behavioral needs. - Strong interpersonal skills; ability to work effectively with people from diverse backgrounds and handle sensitive or confidential situations with professionalism. - Ability to work in a fast-paced, dynamic environment while managing multiple competing priorities. - Resourceful, flexible, and solutions-oriented with a "get-it-done" mindset. - Proficiency with Microsoft Office; familiarity with shelter or animal management software, or willingness to learn. - Bilingual or multilingual skills preferred but not required. Physical Requirements: - Ability to routinely lift up to 40 pounds and perform daily physical tasks including lifting, carrying, bending, squatting, reaching, and cleaning. - Ability to perform repetitive tasks for extended periods, including walking, standing, typing, and animal handling. - Work indoors and outdoors in varying weather conditions, including extreme heat and cold. - Regular exposure to dogs, cats, and other animals of all sizes, temperaments, and medical statuses. - Valid driver's license meeting Best Friends Animal Society's driver qualification standards; ability to travel, including overnight stays, as needed. - Schedule may include weekends, evenings, holidays, and variable hours based on program needs. Thank you for your interest in pursuing a career at Best Friends Animal Society. Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, or domestic partner status. Applicants for employment in the U.S. must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the U.S. by Best Friends Animal Society.

• Define and Own the Scaled Adoption Strategy • Drive Cross-Functional Execution • Build and Scale Adoption Programs • Manage Content Development & Contractors • Data, Measurement & Executive Reporting • Continuous Optimization

• Work with GDO, R&D and cross-functional stakeholders to collect develop and deploy effective support materials for systems in DSDS ownership • Work with the Business System Owner (BSO) for the system portfolio to identify and understand the system capabilities to create easy to understand user-facing materials • Support clinical systems BSO and change management functions by contributing to process development, training, and change management. • Develop user-facing materials for the system(s) in alignment with GDO/R&D business and strategic priorities • Support the Business System Owner in the development of the overall clinical system user adoption from material development, change management, and communications • Support system readiness analyses for the enablement of new capabilities. • Partner with the Product Manager(s) for the clinical systems to ensure understanding of forthcoming system capabilities • Collaborate with system owners and stakeholders to resolve issues promptly and accurately. • Actively represent the end user’s experience to the BSO to inform any system challenges preventing successful adoption • Responsible for supporting the education and awareness of available support resources for the end users

About Applied Computing Applied Computing was founded in 2024 to build Orbital, a physics-informed foundation model for energy operations. We came out of stealth less than a year ago and have seen exceptional early traction: live deployments across oil and gas, refineries, and petrochemicals, strategic investment from industry leaders, and validation from some of the world’s most demanding operators. The hydrocarbon industry keeps the world running. But its complexity has left operators tied to legacy systems, making critical decisions on less than 10% of available data. We built Orbital to change that. It is a foundation model built specifically for energy that lets companies use AI at scale, harnessing all of their operational data and optimising in real time for any metric. Decisions get faster, operations get safer, and carbon intensity falls. We have raised over $40 million, including one of the largest seed rounds for an AI company in the UK. We are 32 people, flat structure, high autonomy. We’re just getting started. The RoleMost of our customers are extraordinary at what they do. They’ve spent decades mastering the chemistry, physics, and operational complexity of some of the most demanding industrial environments on the planet. Most of them have never used an LLM. None have deployed a multi-agentic foundation model in live operations. Orbital is not a simple tool. It does not behave like software they have used before. It reasons across data, surfaces patterns that were previously invisible,and gives operators capabilities that require a fundamentally different way of working. Getting from first deployment to daily, confident, self-directed use is a journey. This role owns that journey. As Head of Adoption, you will build and lead the function responsible for taking our customers from Orbital-curious to Orbital-obsessed. That means structured programmes, on-site presence, adult learning design, changemanagement, and an obsessive focus on one outcome: operators who trust the product, use it fluently, and advocate for it internally. The end state is not a customer who attended a training session. It is a customer who has changed how they work, who has identified other teams that should be using Orbital, and who is pushing us to build more. The PersonYou have a rare combination. You understand how adults learn new things, especially adults who are already expert in something else and have no obvious reason to change. You know that resistance to new tools is rarelyabout the tools and almost always about trust, identity, and workflow disruption.You are comfortable in industrial environments. You do not need to understand refinery chemistry, but you need to be able to sit in a control room, earn the respect of an operator who has been doing this job for twenty years,and help them see that Orbital makes them better at it, not redundant because of it.You build systems, not sessions. One-off training is not adoption. You know how to design a programme that moves people through capability stages, identifies who is ready to go further, and creates the internal momentum that means customers ask us for more without being pushed. You measure outcomes, not activity. Completion rates and attendance figures mean nothing to you. You care about daily active use, workflow integration,and whether customers are bringing new teams to the table. What Success Looks LikeDays 1-30You have spent time on-site with at least two customers. You have mapped the current state of adoption across our live accounts: who is using Orbital daily, who is using it occasionally, who has effectively stopped, and why. You have formed a clear view of the biggest adoption blockers and presented your findings to the leadership team. Days 30-90You have built the first version of the AC adoption framework: user personas, capability stages, and the programme structure that moves customers from one stage to the next. You are running the first structured adoption engagement with a customer, and you have identified at least two potentialchampions across our accounts. Months 3-6Adoption metrics are defined, tracked, and visible. At least one customer has a trained champion actively running their own internal sessions. The product team has received a structured set of adoption-derived requirements. Account management has a clearer view of which accounts are ready for expansionconversations based on adoption health. Months 6-12Adoption is a measurable, managed function. Daily active use has increased across the customer base. At least one account has expanded scope or headcount because of adoption-driven demand, not commercial pushing. Thechampion network spans multiple customers, and customers are beginning to learn from each other. We have a repeatable playbook that scales without requiring your personal presence in every account. How We Work-Flat structure. No layers of management between you and the decision. No committees for decisions that one person should own.- High autonomy, high accountability. We will not tell you how to do the job. We will care a lot whether you do it well.- Direct communication. We say what we think, including when we disagree. Feedback is fast and honest, not softened into uselessness.- This role requires real presence. You will be on customer sites regularly. That is not a nice-to-have, it is the job.- We move quickly. The adoption methodology you build in month one will be different by month six. That is expected and good. Essential Experience- Proven track record of driving technology adoption in enterprise orindustrial environments, where users were expert practitioners with noobvious motivation to change.- Experience designing and running structured change programmes, notone-off training. You understand capability staging, reinforcement, andhow to sustain momentum across months, not days.- Comfortable working with technically complex products and translatingthat complexity into accessible, role-specific learning.- Experience identifying and developing internal champions withincustomer organisations, and using those champions to drive scale.- Strong data instinct. You define adoption metrics, track them rigorously,and use them to make decisions about where to focus and when toescalate.- Confident operating at multiple levels within a customer organisation:from the operator on shift to the VP who signed the contract. Nice to Haves- Background in adult learning design or organisational changemanagement.- Experience in energy, utilities, manufacturing, or other operationalindustries where the workforce is domain-expert and change-averse.- Familiarity with AI or data product adoption specifically: the uniquechallenges of getting users to trust model outputs rather than rule-basedsystems.- Experience building customer community or champion networkprogrammes at scale. Key Responsibilities 1. Adoption Strategy and Programme Design-Build and own Applied Computing’s adoption methodology: the structured path from first deployment through operational fluency to customer champion. - Design adoption programmes for different user personas: front-line operators, process engineers, plant managers, and executive sponsors. Each group has different needs, different blockers, and a different definition of value.-Create the tools, materials, and frameworks that make adoption repeatable across customers, industries, and deployment types.-Define what AI-native looks like for an energy operator and build the curriculum that gets them there.2. Customer Engagement and Change Management-Lead on-site adoption engagements with customers. Be present in the environments where Orbital runs. Understand the day-to-day reality of the people we are asking to change how they work.- Work with customer stakeholders to build internal buy-in: identifying sponsors, surfacing quick wins, and creating the internal narrative that sustains momentum after we leave.- Navigate resistance. Recognise the difference between technical blockers and human ones, and address both without conflating them.- Partner with forward deployed engineers and delivery teams to ensure adoption programmes are sequenced correctly alongside technical deployment.3. Champion Development- Identify and invest in the operators and engineers within customer organisations who have the curiosity and influence to become Orbital champions.- Build a structured programme that takes champions from power user to internal advocate: someone who runs their own sessions, brings new colleagues to the product, and escalates expansion opportunities.- Build a cross-customer champion network over time. Customers learning from customers is more powerful than us telling them what is possible.- Track champion progress and use it as a leading indicator of account health and expansion readiness. 4. Adoption Measurement - Define the metrics that actually measure adoption: daily active users, workflow completion rates, feature depth, session frequency, and self-directed use versus prompted use.- Build visibility of these metrics across the business. Adoption health should be as visible as pipeline and ARR.- Use adoption data to identify at-risk accounts early, before it becomes a commercial problem.- Feed adoption patterns back into product and engineering: what is consistently hard to learn, what features are never used, what workflows are being improvised around. 5. Feedback Loop to Product and Commercial- Translate adoption blockers into specific, evidenced product requirements. If customers consistently struggle with the same thing, that is a product problem.- Work with account management and commercial leadership to identify expansion signals. A customer who has three champion-level users and two new teams asking questions is a customer ready for a biggerconversation.- Contribute to onboarding documentation, in-product guidance, and any materials that extend the adoption programme beyond direct engagement. What This Role Is Not- A customer success role. You are not managing commercial relationships, handling renewals, or owning account health from a revenue perspective.- A training function. Delivering workshops and tracking attendance is not this job. This role exists to change behaviour, not to run sessions.- A support function. You are not the escalation point for technical issues or bug reports.- A consultancy. You are not doing the work for customers. You are building their capability to do it themselves.- A content production role. You will create materials, but you are primarily in the field, not at a desk writing e-learning modules. Benefits- Competitive salary benchmarked at the 90th percentile for the role,level, and location.- Meaningful equity. We are pre-Series A and growing fast.- 28 days holiday including bank holidays.- Private health insurance.- Remote-first with a London hub for collaboration.- Direct access to the founding team and a front-row seat to building oneof the most technically ambitious AI companies in Europe.