We're empowering employees anywhere to make better financial decisions. Need Help? -> Email us at support@brex.
Support Specialist
Location
Canada
Posted
64 days ago
Salary
$23 - $25 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Support Specialist
Brex
Why join us Brex is the AI-powered spend platform. We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses. Tens of thousands of companies from startups to enterprises — including DoorDash, Flexport, and Compass — use Brex to proactively control spend, reduce costs, and increase efficiency on a global scale. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Customer Experience at Brex Customer Experience is where the Brex brand meets the real world. Our team directly impacts customer growth and retention, delivering fast, personal support while surfacing insights that shape product and policy. We operate with urgency, empathy, and precision — helping customers succeed while influencing how Brex evolves. If you love solving meaningful problems for ambitious customers, CX is where you’ll thrive. What you’ll do At Brex we deeply value high quality customer experience and view it as necessary to our success. As a Support Specialist I for Brex, your goal is to make our customers happy and productive, to work collaboratively with Sales, Product, and Engineering, to set a high standard for how we serve our customers, and to always communicate with empathy and respect. Where you’ll work This role will be fully remote and based in Vancouver BC. Responsibilities - Effectively resolve customer inquiries in a considerate and timely manner via, email, phone, and chat, utilizing AI-powered tools to optimize quality and efficiency - Compose thoughtful, personalized responses for a variety of customer requests - Triage incoming requests and spot trends in customer issues to flag for the rest of the team - Identify, reproduce, and document bugs for the Engineering teams - Make active contributions to help achieve team goals and successes - Contribute to the ongoing learning and success of your team and the company by sharing knowledge through mentorship and collaboration, and by aiding in documentation Requirements - This role is required to be located within the greater Vancouver area - Passionate about customer support and about the role it plays in making a customer-centric team successful - Ability to communicate technical problems in a clear and tactful way - Strong verbal and written communication skills - Empathy, diplomacy, tact, and poise under pressure when working through customer issues - Comfort with and enthusiasm for using AI tools in a customer support environment Bonus points - Bachelor's degree - FinTech experience - Prior experience in a customer-facing role, ideally in a support function - Experience with AI-powered customer service tools - Currently hold or have recently held a Series 7 and/or 63 securities license - Willingness to work overtime Compensation The expected pay range for this role is $23-$25 per hour. However, the starting hourly pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. This pay range reflects a standard work week, however, as an hourly employee if you exceed these hours, you will be paid overtime. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package. Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.
Related Guides
Related Categories
Related Job Pages
More Billing Specialist Jobs
Default Servicing Specialist
HometapHometap helps homeowners get more from homeownership — and life — by allowing them to access their equity, debt free.
Here at Hometap, we’re collaborative, passionate, and always ready to roll up our sleeves to create solutions that help people get more out of homeownership — and out of life. Our first product, a home equity investment, gives homeowners the opportunity to quickly access the equity they’ve built in their home to pay for what’s most important to them, from handling debt to finally making much-needed renovations, without taking on debt. We work hard, and have some fun along the way, too. You don’t have to take our word for it: The Boston Globe and Forbes have recognized us as a great place to work, and we’ve been honored for our commitment to innovation in the fintech space by Inc., HousingWire, and more! In case you need any more convincing, we also provide competitive compensation, healthcare coverage, generous PTO, a meaningful equity package, and a strong culture with plenty of opportunities for team-building and camaraderie. Interested in joining us on our mission to make homeownership less stressful and more accessible? We’d love to talk. Who you are: We are seeking dedicated, detail-oriented team members with a passion for supporting homeowners and experience with default servicing. In this position, you’ll join our Investment Support team and play a critical role in the servicing of our investments. Our Default Servicing Specialists ensure the investment portfolio is monitored properly for default events and that all default events are executed with timeliness, expert accuracy, and precision. What you’ll do: - Function as the Single Point of Contact (SPOC) with Homeowners when an investment enters a defaulted status. - Place outbound calls to Homeowners, send and respond to emails, and take inbound calls. - Review weekly reports regarding property status including but not limited to sale of home, tax status, new liens, foreclosure, bankruptcy, etc. - Complete initial due diligence on events of default including ordering property reports, researching county websites, research in Pacer, etc. - Learn and adhere to all investor guidelines and Hometap’s Option Purchase Agreement. - Review all incoming Legal documents and upload them to system of record. - Accurately enter data and maintain electronic files within the system of record. - Complete all default tasks assigned within set timeframes. - Comply with all state and federal guidelines. - Partner with Legal team on adverse events when necessary. What you'll bring: - 2+ years of experience with mortgage servicing, loan post-closing, or default servicing. - Experience reading mortgage and/or default documents (i.e. mortgages, deed of trust, foreclosure and bankruptcy documents, trusts and titles). - Relentless attention to detail with a high degree of accuracy. - Ability to multitask and work under pressure within a deadline-oriented environment. - Comfort working independently as well as in a team environment, with a desire to take ownership of work. - Strong client service skills, and an ability to communicate professionally with others. - Bachelor’s degree, ideally in business, finance or a related field. The annual compensation for this role is $65,000. You’ll also receive meaningful equity, so you can share in our growth and success. We offer generous medical, dental, and vision coverage, a work-from-home stipend, parental leave, and plenty of paid time off to recharge. Hometap is on a mission to make homeownership less stressful and more accessible. Our home equity investment product provides homeowners with a fast, simple, and straightforward way to access the equity in their home without taking out a loan or having to sell. By investing alongside homeowners, Hometap offers debt-free cash in exchange for a share of their home’s future value — all without any monthly payments over the life of the investment. Through a combination of financial innovation and best-in-class customer service, Hometap enables people to get more from homeownership so they can get more from life. Hometap believes that our differences are what bring us together, and one of our biggest priorities is creating a diverse workplace that welcomes and values each team member’s unique perspective, background, and ideas. All roles here are filled based solely on candidates’ qualifications and our business needs. Hometap is an equal opportunity employer. We provide employment opportunities regardless of race, age, color, religion, sex, sexual orientation, gender, gender identity, gender expression, genetic information, national origin, pregnancy, marital, veteran, or disability status. If there is an accommodation that would support your ability to apply and interview with Hometap, please let us know by emailing work@hometap.com.
Territory Support Specialist
VontierInvenco by GVR is a dynamic and innovative force in the technology-driven retail solutions. Born from integrating groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. Our team members are located in over 20 countries and we are proud of the global diversity of our teams. Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet.
The Territory Support Specialist (TSS) plays a vital role in defining and securing legal route locations by conducting thorough territory surveys for new franchisees. This position requires strong communication skills to engage and encourage shop owners, service managers, etc. to welcome Matco services into their locations. Additionally, the TSS identifies potential new territories in high-growth and expansion areas, helping to market opportunities for future franchisees aspiring to achieve successful business ownership. KEY RESPONSIBILITIES: - Conduct comprehensive surveys of designated territories to identify potential opportunities for new franchise development as well as support existing franchisees. - Meet with shop owners and managers to gather relevant information and determine the eligibility of prospective stops within the territory. - Analyze data collected during surveys to provide actionable insights and recommendations for franchise expansion. - Build and maintain positive relationships with franchisees, shop owners, and managers to facilitate smooth communication and collaboration. - Prepare detailed reports summarizing findings from territory surveys and eligibility assessments. - Collaborate with the franchise sales team to align territory plans with overall business objectives. WHO YOU ARE (Qualifications) - Strong interpersonal and communication skills to effectively engage with shop owners and managers. - Ability to conduct detailed surveys and analyze geographic and business data. - Self-motivated with excellent organizational skills and attention to detail. - Previous experience in franchise development, sales, or territory management is a plus. - Valid driver's license and willingness to travel within assigned territories. - The position requires approximately 100% overnight travel. - High School Diploma Required. The base compensation for this position is $50,000 per annum. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity. Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off and paid holidays. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant’s geographic location. The Company reserves the right to modify this information at any time, subject to applicable law. #LI-KS1 #LI-Remote WHO IS MATCO Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent franchised mobile distributors who operate in all 50 states, Puerto Rico, and Canada. Products are also sold to central purchasing operations and other institutional customers through industrial sales representatives and via the internet. Matco is a franchising company, a distribution company, a financing company, a manufacturer of industry leading toolboxes, and a leading supplier of automotive technology solutions employing approximately 600 associates in the United States, Puerto Rico and Canada. For more information on Matco Tools, visit www.matcotools.com. BENEFITS Annual bonuses/incentives (depending on position) Immediate company benefits (medical, dental, vision, life, etc.) 401k with company match 401k defined contribution after 1 year of service Dress for your day - every day casual/jeans Employee discounts Vacation & Paid holidays Paid maternity & paternity leave Tuition reimbursement Student loan payment assistance Annual Day of Caring for employees to volunteer Discounts on tools Annual team building events WHO IS VONTIER Vontier (NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies. Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry. With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.com At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment. Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future. Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally. Together, let’s power the way the world moves!
Senior Oncology Specialist- Topaz - Indianapolis, IN
AmgenFounded in 1980, Amgen (short for Applied Molecular Genetics) is a biotechnology firm focused on developing human therapeutics. As an employer, Amgen has been distinguished by Forb
Career Category Sales Job Description Territory covers: Indianapolis Relocation is not offered for this role. Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Senior Oncology Specialist What you will do Let’s do this. Let’s change the world. In this vital role you will be the liaison to our customers by providing clinical knowledge of our products to medical professionals. Amgen's medicines treat serious illnesses and our research address diseases with a limited number of treatment options. With a robust and differentiated pipeline, Amgen remains committed to advancing science to dramatically improve people's lives. As a values-based organization with a powerful sense of shared purpose toward our mission: to serve patients, we are actively searching for a Senior Oncology Specialist to deliver on this commitment to patients. Amgen Oncology is committed to helping patients take on some of the toughest cancers, such as those that have been resistant to drugs, those that progress rapidly through the body and those where limited treatment options exist. Amgen's supportive care treatments help patients combat certain side effects of strong chemotherapy, and our targeted medicines and immunotherapies focus on more than a dozen different malignancies, ranging from blood cancers to solid tumors. With decades of experience providing therapies for cancer patients, Amgen continues to grow its portfolio of innovative and biosimilar oncology medicines. Amgen is a values-based organization with a powerful sense of shared purpose. Our mission is to serve patients. Amgen supports and encourages our team members to have long term, fulfilling and meaningful careers through challenging assignments, career development, and valuable opportunities such as this Senior Oncology Specialist opportunity in the territory. You will act as the primary customer contact to provide current and comprehensive clinical knowledge of Amgen's products and effectively communicate the clinical and economic benefits of the products to medical professionals. Our Senior Oncology Specialists achieve territory sales by utilizing their Oncology background and experience to: - Create and execute on a comprehensive territory plan, which includes delivering branded sales messages, executing planned programs, scheduling and following-up with medical educational programs, and achieving or exceeding sales targets. - Utilize your internal and external relationships to service and manage accounts, including ensuring product access, resolving/triage reimbursement issues, and maintaining product contracts. - Craft an effective marketing strategy to aid in driving sales - Analyze your business effectiveness of sales activities and territory analysis, as well as develop territory plans with your District Manager - Have the passion for our products to sustain that passion through the entire sales cycle while always building our brand and never losing sight of how we serve patients - Partner with other colleagues to share best practices and be in a state of continuous curiosity and learning to help you grow as a Sr. Oncology Specialist - Leverage your passion for Oncology and disease state awareness, Industry, regulatory and competitive changes to deliver agreed results What we expect of you We are all different, yet we all use our unique contributions to serve patients. The sales professional we seek is a go-getter with these qualifications. - Bachelor’s degree and 3 years of sales experience and/or clinical experience in healthcare / scientific field that is not sales related - OR - Associate degree and 6 years of sales experience and/or clinical experience in healthcare / scientific field that is not sales related - OR - High school diploma / GED and 8 years of sales experience and/or clinical experience in healthcare / scientific field that is not sales related Preferred Qualifications: - Preferred experience in Oncology - Three or more years of sales and/or marketing experience within pharmaceutical, biotech, healthcare, or medical device industries. - Product or hospital sales experience in the areas of oncology, nephrology, dermatology, rheumatology and inflammation. Neurology, endocrinology, hepatology, gastroenterology, or infectious diseases, and the diseases and treatments involved with these specialties. - Local Market knowledge. - A Bachelor's degree in Life Sciences or Business Administration. - Adaptability with our Core Competencies: Planning and Organizing; Leveraging Business, Industry, and Technical Knowledge; Communicating with Impact; Driving for Results; and Cultivating Internal and External Relationships. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is $158,727 to $177,179. Actual salary will vary based on several factors including, but not limited to, relevant skills, experience, and qualifications. In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include: - A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts - A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan - Stock-based long-term incentives - Award-winning time-off plans - Flexible work models, including remote and hybrid work arrangements, where possible Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers.amgen.com In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position. As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. .Salary Range -
Job Description Summary: Aviagen has a fantastic opportunity for a motivated individual who will be responsible for providing Incubation and Hatchery technical guidance to Aviagen customers in Latin America. This position will be part of the Global Technical Operations (GTO) team which offers specialized technical guidance to Aviagen clients and internal operations. Our team of Global Specialists are at the forefront of innovation for better health, welfare, sustainability and productivity in our birds. As the successful candidate you will be able to demonstrate practical experience and knowledge of commercial incubation equipment and systems.Job Description: Roles & Responsibilities: - Proactively addressing technical incubation issues across the regions. - Advising and supporting change to achieve best management practice on egg handling, hatchery management and incubation. - Production of structured performance improvement plans aimed at optimizing chick output and quality. - Working closely with regional technical & commercial managers to deliver customer training programs. - Contribute to the production of hatchery technical articles for internal and external publication. - Develop and maintain strong contact with researchers working within incubation and hatchery management and with incubation equipment manufacturers. Skills & Attributes: - Excellent communication and organizational skills, with the ability to develop and promote positive relationships with colleagues. - Exceptional analytical skills. - Fluent in Spanish and English + other languages would be advantageous. - Creative, high in self-motivation, team player, proactive problem-solver. - Demonstrate excellent IT, presentation, technical writing and communication skills. - A strong combination of applied hatchery/incubation experience and relevant scientific training is required. - Applicants may meet the requirement achieved through either significant practical experience or a Bachelor's level qualification. - Extensive travel within region and to international meetings We offer a competitive salary and benefits package along with the opportunity for learning and development so you can grow with the business.




