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Boomi

Boomi is the platform for intelligent connectivity and automation. Connect everyone to everything, anywhere.

Customer Success Analytics - Advisor

ConsultantConsultantFull TimeRemoteSeniorTeam 1,001-5,000Since 2000H1B SponsorCompany SiteLinkedIn

Location

India

Posted

101 days ago

Salary

0

Seniority

Senior

Bachelor Degree9 yrs expEnglishGainsightPower BISalesforceTableau

Job Description

Customer Success Analytics - Advisor

Boomi

About Boomi and What Makes Us Special Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more. Location - Bangalore - Hybrid About the Role We are looking for dynamic, detail-oriented and data driven professionals to join our newly established advisory team in Bangalore, India. Partnering with Customer Success and Account Managers, this team will play a pivotal role in strategic business development by scaling operational and high value engagements for our global customer base. The Advisors in this role will focus on supporting Operational Reviews, Quarterly Business Reviews (QBRs), and Value Assessments (VAs) by demonstrating qualitative and quantitative benefits of the Boomi platform to various stakeholders within a customer’s IT organization. They will possess strong data acumen to product data, platform usage, adoption trends, and value metrics to create insights-driven customer deliverables that focus on enabling informed decision-making and continuous optimization of their Boomi implementation. Key Responsibilities - Data Preparation and Analysis: - Extract and analyze platform usage, adoption trends, and value metrics to create insights-driven customer deliverables. - Prepare data-backed presentations by collaborating with Customer Success and Account Managers highlighting usage trends, platform benefits, cost savings and maturity assessments. - Operational Support for Reviews: - Prepare slides and data points for Monthly Adoption Reviews and QBRs. - Collaborate with account teams to tailor content based on customer-specific needs. - Value Assessments: - Conduct structured value assessments to showcase the business outcomes achieved through Boomi. - Develop and curate findings tied to documented outcomes using reference metrics like cost avoidance and ROI. - Insights and Contextual Updates: - Provide commentary on trends, usage updates, and contextualized feature recommendations based on customer activity and platform changes as well as industry trends and point of views. - Scalable Processes: - Work on a mix of automated and augmented processes to ensure consistent high-value engagement across accounts. - Leverage tools and processes to streamline data-driven insights and support scaled success initiatives. - Standardize best practices for adoption and value realization discussions. Requirements Experience - 7+ years of background in Customer Success, Advisory, Data or Business Analysis, or related roles. - Proficiency in data analysis and creating presentations for executive-level discussions. - Analytical mindset with attention to detail and the ability to contextualize data into actionable insights. - Excellent collaboration, communication and organizational skills to work with cross-functional teams. - Familiarity with SaaS platforms and value realization methodologies including tools like PowerBI/Tableau, Gainsight, Salesforce and business intelligence platforms - Knowledge of cost optimization and ROI analysis in technology solutions. Qualifications - Education: Bachelor’s degree or diploma in fields such as Business Administration, Computer Science, Information Systems, or related disciplines. Certifications - Have or achieve full Boomi Developer, Architect, and Administrator certifications within the first two months of employment. - Certifications in Data Analysis or Data Science vocational courses Why Join Us? This is an exciting opportunity to shape a new team and directly contribute to scaling Boomi’s Customer Success operations globally. You will play a critical role in driving measurable value for customers and enabling their long-term success with the Boomi platform. #LI-NR1 Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities. All employment decisions are based on business needs, job requirements, and individual qualifications. Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.

Benefits

  • 401(K), 401(K) matching, Adoption Assistance, Childcare benefits, Company equity, Company-sponsored outings, Continuing education stipend, Dedicated diversity and inclusion staff, Dental insurance, Disability insurance, Volunteer in local community, Family medical leave, Fitness stipend, Flexible Spending Account (FSA), Flexible work schedule, Generous PTO, Company-sponsored happy hours, Health insurance, Life insurance, Charitable contribution matching, Mentorship program, Paid volunteer time, Open office floor plan, Paid holidays, Paid sick days, Partners with nonprofits, Pet friendly, Pet insurance, Lunch and learns, Remote work program, Free snacks and drinks, Team based strategic planning, Tuition reimbursement, Vision insurance, Some meals provided, Home-office stipend for remote employees, Diversity employee resource groups, Hiring practices that promote diversity, Fertility benefits, Employee resource groups, Hybrid work model, In-person all-hands meetings, In-person revenue kickoff, President's club, Employee awards

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