Job Title: Receivables Support Representative Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role We are seeking a highly detail-oriented and persistent Receivables Support Representative to protect revenue and accelerate cash flow by managing past-due accounts, resolving billing discrepancies, and driving payment resolution. This role sits on the front line of receivables execution and requires high-volume, intentional communication with customers by phone and email to move accounts toward resolution. You will serve as the operational engine of the receivables function—owning investigations, case management, collections follow-up, and documentation. In addition to securing payments, you will act as a frontline ambassador for customer experience, ensuring customers leave each interaction informed, confident, and satisfied. This position requires urgency, empathy, discipline, and strong cross-functional collaboration in a fast-paced, remote environment. Responsibilities Receivables Case Management - Investigate billing questions and concerns raised through collections efforts, inbound phone or email inquiries, or internal referrals. - Identify root causes of invoicing or account setup issues, make necessary corrections, and resolve underlying problems to prevent recurrence. - Open, manage, and maintain Salesforce cases for all receivables-related customer interactions. - Ensure thorough documentation in Salesforce cases, clearly outlining the issue, investigation, and resolution. - Create SOPs or data projects when recurring issues indicate broader operational trends. - Confirm customer understanding and satisfaction before closing billing-related cases. Collections & Payment Execution - Execute outbound collections via phone and email for customers with past-due invoices to secure payment or payment commitments. - Maintain a disciplined and consistent follow-up cadence until resolution is achieved. - Document customer behaviors, trends, and commitments in Salesforce to improve future collections effectiveness. - Actively identify and pursue opportunities to convert customers to auto-pay to reduce future delinquency. - Manage daily outbound collections tasks to minimize aging balances and protect revenue. Customer Communication & Internal Coordination - Communicate clearly, professionally, and confidently during all billing and collections interactions. - Provide proactive updates to customers on billing investigations, adjustments, and payment status. - Collaborate closely with service, installation, and internal operations teams to resolve complex invoicing issues. - Reduce research workload for the Receivables Coordinator by proactively investigating and resolving billing issues. Documentation & Continuous Improvement - Maintain accurate, detailed Salesforce documentation covering billing issues, adjustments, resolutions, and customer communications. - Track receivables-related compliance metrics tied to contracts and billing accuracy. - Identify recurring issues across billing, setup, or collections and recommend process improvements. - Present root-cause findings and improvement opportunities during weekly reviews. What Makes You a Perfect Fit - You are persistent, detail-oriented, and comfortable following up until resolution is achieved. - You balance urgency with empathy in customer conversations. - You take ownership of problems and see them through to completion. - You are highly organized and disciplined in documentation and follow-through. - You communicate clearly and collaborate effectively with internal teams. Required Experience & Skills - Experience in receivables, collections, billing support, or customer account management roles. - Proven ability to manage high-volume customer communication by phone and email. - Strong problem-solving and analytical skills to identify and resolve billing issues. - Proficiency in Salesforce or similar CRM systems for case management and documentation. - Excellent written and verbal communication skills. - Strong attention to detail and ability to manage competing priorities. Ideal Experience & Skills - Experience working in a structured collections or accounts receivable environment. - Background collaborating with service, installation, or operations teams. - Experience driving auto-pay adoption or reducing delinquency risk. - Familiarity with root-cause analysis and process improvement initiatives. What Does a Typical Day Look Like? A Receivables Support Representative’s day is focused on execution, investigation, and follow-through. You will: - Conduct outbound collections and follow-up with customers on past-due balances. - Investigate billing discrepancies and account setup issues. - Open, update, and close Salesforce cases with detailed documentation. - Coordinate with internal teams to resolve invoicing obstacles. - Convert customers to auto-pay where possible. - Review trends and contribute insights to improve receivables processes. In short: You ensure past-due balances are resolved quickly, billing issues are fixed at the root, and customers remain informed and confident throughout the process. Key Metrics for Success (KPIs) Receivables Execution - Completion of 100% of daily collections cadence tasks - Number and dollar value of collections secured - Percentage of customers converted to auto-pay - Reduction in aging balances Billing Investigation & Documentation - Number of billing cases opened and closed - Number of billing investigations completed - Accuracy and completeness of Salesforce documentation - Number of cases open longer than two weeks Communication & Collaboration - Timeliness of customer and internal follow-ups - Reduction in billing escalations caused by delays or documentation gaps Interview Process - Initial Screening Call - Interview with Pavago Recruiter - Client Interview - Offer & Onboarding #LI-AG1

Job Title: Receivables Support Representative Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role We are seeking a highly detail-oriented and persistent Receivables Support Representative to protect revenue and accelerate cash flow by managing past-due accounts, resolving billing discrepancies, and driving payment resolution. This role sits on the front line of receivables execution and requires high-volume, intentional communication with customers by phone and email to move accounts toward resolution. You will serve as the operational engine of the receivables function—owning investigations, case management, collections follow-up, and documentation. In addition to securing payments, you will act as a frontline ambassador for customer experience, ensuring customers leave each interaction informed, confident, and satisfied. This position requires urgency, empathy, discipline, and strong cross-functional collaboration in a fast-paced, remote environment. Responsibilities Receivables Case Management - Investigate billing questions and concerns raised through collections efforts, inbound phone or email inquiries, or internal referrals. - Identify root causes of invoicing or account setup issues, make necessary corrections, and resolve underlying problems to prevent recurrence. - Open, manage, and maintain Salesforce cases for all receivables-related customer interactions. - Ensure thorough documentation in Salesforce cases, clearly outlining the issue, investigation, and resolution. - Create SOPs or data projects when recurring issues indicate broader operational trends. - Confirm customer understanding and satisfaction before closing billing-related cases. Collections & Payment Execution - Execute outbound collections via phone and email for customers with past-due invoices to secure payment or payment commitments. - Maintain a disciplined and consistent follow-up cadence until resolution is achieved. - Document customer behaviors, trends, and commitments in Salesforce to improve future collections effectiveness. - Actively identify and pursue opportunities to convert customers to auto-pay to reduce future delinquency. - Manage daily outbound collections tasks to minimize aging balances and protect revenue. Customer Communication & Internal Coordination - Communicate clearly, professionally, and confidently during all billing and collections interactions. - Provide proactive updates to customers on billing investigations, adjustments, and payment status. - Collaborate closely with service, installation, and internal operations teams to resolve complex invoicing issues. - Reduce research workload for the Receivables Coordinator by proactively investigating and resolving billing issues. Documentation & Continuous Improvement - Maintain accurate, detailed Salesforce documentation covering billing issues, adjustments, resolutions, and customer communications. - Track receivables-related compliance metrics tied to contracts and billing accuracy. - Identify recurring issues across billing, setup, or collections and recommend process improvements. - Present root-cause findings and improvement opportunities during weekly reviews. What Makes You a Perfect Fit - You are persistent, detail-oriented, and comfortable following up until resolution is achieved. - You balance urgency with empathy in customer conversations. - You take ownership of problems and see them through to completion. - You are highly organized and disciplined in documentation and follow-through. - You communicate clearly and collaborate effectively with internal teams. Required Experience & Skills - Experience in receivables, collections, billing support, or customer account management roles. - Proven ability to manage high-volume customer communication by phone and email. - Strong problem-solving and analytical skills to identify and resolve billing issues. - Proficiency in Salesforce or similar CRM systems for case management and documentation. - Excellent written and verbal communication skills. - Strong attention to detail and ability to manage competing priorities. Ideal Experience & Skills - Experience working in a structured collections or accounts receivable environment. - Background collaborating with service, installation, or operations teams. - Experience driving auto-pay adoption or reducing delinquency risk. - Familiarity with root-cause analysis and process improvement initiatives. What Does a Typical Day Look Like? A Receivables Support Representative’s day is focused on execution, investigation, and follow-through. You will: - Conduct outbound collections and follow-up with customers on past-due balances. - Investigate billing discrepancies and account setup issues. - Open, update, and close Salesforce cases with detailed documentation. - Coordinate with internal teams to resolve invoicing obstacles. - Convert customers to auto-pay where possible. - Review trends and contribute insights to improve receivables processes. In short: You ensure past-due balances are resolved quickly, billing issues are fixed at the root, and customers remain informed and confident throughout the process. Key Metrics for Success (KPIs) Receivables Execution - Completion of 100% of daily collections cadence tasks - Number and dollar value of collections secured - Percentage of customers converted to auto-pay - Reduction in aging balances Billing Investigation & Documentation - Number of billing cases opened and closed - Number of billing investigations completed - Accuracy and completeness of Salesforce documentation - Number of cases open longer than two weeks Communication & Collaboration - Timeliness of customer and internal follow-ups - Reduction in billing escalations caused by delays or documentation gaps Interview Process - Initial Screening Call - Interview with Pavago Recruiter - Client Interview - Offer & Onboarding #LI-AG1

Job Title: Receivables Support Representative Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role We are seeking a highly detail-oriented and persistent Receivables Support Representative to protect revenue and accelerate cash flow by managing past-due accounts, resolving billing discrepancies, and driving payment resolution. This role sits on the front line of receivables execution and requires high-volume, intentional communication with customers by phone and email to move accounts toward resolution. You will serve as the operational engine of the receivables function—owning investigations, case management, collections follow-up, and documentation. In addition to securing payments, you will act as a frontline ambassador for customer experience, ensuring customers leave each interaction informed, confident, and satisfied. This position requires urgency, empathy, discipline, and strong cross-functional collaboration in a fast-paced, remote environment. Responsibilities Receivables Case Management - Investigate billing questions and concerns raised through collections efforts, inbound phone or email inquiries, or internal referrals. - Identify root causes of invoicing or account setup issues, make necessary corrections, and resolve underlying problems to prevent recurrence. - Open, manage, and maintain Salesforce cases for all receivables-related customer interactions. - Ensure thorough documentation in Salesforce cases, clearly outlining the issue, investigation, and resolution. - Create SOPs or data projects when recurring issues indicate broader operational trends. - Confirm customer understanding and satisfaction before closing billing-related cases. Collections & Payment Execution - Execute outbound collections via phone and email for customers with past-due invoices to secure payment or payment commitments. - Maintain a disciplined and consistent follow-up cadence until resolution is achieved. - Document customer behaviors, trends, and commitments in Salesforce to improve future collections effectiveness. - Actively identify and pursue opportunities to convert customers to auto-pay to reduce future delinquency. - Manage daily outbound collections tasks to minimize aging balances and protect revenue. Customer Communication & Internal Coordination - Communicate clearly, professionally, and confidently during all billing and collections interactions. - Provide proactive updates to customers on billing investigations, adjustments, and payment status. - Collaborate closely with service, installation, and internal operations teams to resolve complex invoicing issues. - Reduce research workload for the Receivables Coordinator by proactively investigating and resolving billing issues. Documentation & Continuous Improvement - Maintain accurate, detailed Salesforce documentation covering billing issues, adjustments, resolutions, and customer communications. - Track receivables-related compliance metrics tied to contracts and billing accuracy. - Identify recurring issues across billing, setup, or collections and recommend process improvements. - Present root-cause findings and improvement opportunities during weekly reviews. What Makes You a Perfect Fit - You are persistent, detail-oriented, and comfortable following up until resolution is achieved. - You balance urgency with empathy in customer conversations. - You take ownership of problems and see them through to completion. - You are highly organized and disciplined in documentation and follow-through. - You communicate clearly and collaborate effectively with internal teams. Required Experience & Skills - Experience in receivables, collections, billing support, or customer account management roles. - Proven ability to manage high-volume customer communication by phone and email. - Strong problem-solving and analytical skills to identify and resolve billing issues. - Proficiency in Salesforce or similar CRM systems for case management and documentation. - Excellent written and verbal communication skills. - Strong attention to detail and ability to manage competing priorities. Ideal Experience & Skills - Experience working in a structured collections or accounts receivable environment. - Background collaborating with service, installation, or operations teams. - Experience driving auto-pay adoption or reducing delinquency risk. - Familiarity with root-cause analysis and process improvement initiatives. What Does a Typical Day Look Like? A Receivables Support Representative’s day is focused on execution, investigation, and follow-through. You will: - Conduct outbound collections and follow-up with customers on past-due balances. - Investigate billing discrepancies and account setup issues. - Open, update, and close Salesforce cases with detailed documentation. - Coordinate with internal teams to resolve invoicing obstacles. - Convert customers to auto-pay where possible. - Review trends and contribute insights to improve receivables processes. In short: You ensure past-due balances are resolved quickly, billing issues are fixed at the root, and customers remain informed and confident throughout the process. Key Metrics for Success (KPIs) Receivables Execution - Completion of 100% of daily collections cadence tasks - Number and dollar value of collections secured - Percentage of customers converted to auto-pay - Reduction in aging balances Billing Investigation & Documentation - Number of billing cases opened and closed - Number of billing investigations completed - Accuracy and completeness of Salesforce documentation - Number of cases open longer than two weeks Communication & Collaboration - Timeliness of customer and internal follow-ups - Reduction in billing escalations caused by delays or documentation gaps Interview Process - Initial Screening Call - Interview with Pavago Recruiter - Client Interview - Offer & Onboarding #LI-AG1

Job Purpose and Requirements The Logistics Service Coordinator is responsible for leading coordination of equipment movement on behalf of manufacturers. The role organizes the day-to-day efforts of the logistics team, leads implementations of new logistics contracts, and continually drives process improvements for the logistics programs. Primary Duties and Responsibilities - Lead a team to coordinate logistics requests for demo equipment, including patient monitoring, ultrasound and other modalities as needed. - Manage project implementation of new Logistics contracts. - Develop and implement process flows to streamline Logistics Team and Field. - Track and enforce metrics for the Logistics Team; Perform root cause analysis as necessary for failed compliance. - Resolve day-to-day and escalated customer issues. - Effectively allocate workloads, participate in hiring, and coach/develop the Logistics Team. - Identify and implement process improvements for the Logistics Team at both the corporate and field level. - Perform reporting and analysis on a regular and ad-hoc basis. - Make decisions on most effective means of transporting equipment, while meeting customer and field needs. - Serve and assist field personnel regarding equipment availability, equipment orders, equipment shipments, and general equipment –related questions. - Train and support field personnel on Manufacturer Logistics processes. - Consult on additional program development for current AS400-based ordering system and Manufacturer Logistics Scheduler system. - 25% travel - All other duties as assigned. Knowledge, Skills, Abilities and Other Characteristics - Extensive knowledge of medical equipment moved - High level of financial acumen - Advanced interpersonal, verbal and written communication skills - Strong organizational skills and a high level of professionalism - Ability to multitask and be highly productive - Advanced knowledge of Microsoft Word and Excel - Time management skills Background Requirements - Experience in project management, process creation and implementation - Demonstrated leadership experience - Bachelor’s degree in Healthcare, Business, Marketing or equivalent experience DISCLAIMER This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department and the company. It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports. Affirmative Action Policy Statements You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination. Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs. Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law. If you require assistance with your application, please contact recruiting@agilitihealth.com. Primary Job Location: Corporate MN Additional Locations (if applicable): Job Title: Logistics Services Coordinator Company: Agiliti Location City: Eden Prairie Location State: Minnesota Pay Range for All Remote Locations: $37,589.01-$96,611.28 This range represents the low and high ends of the Agiliti pay range for this position. This base pay range information is based on the market locations shown. For sales positions, this range combines the base salary and the target incentive pay. The actual pay offered may vary depending on several factors including geographic location, experience, job-related knowledge, skills, and related factors. Dependent on the position offered, short-term and/or long-term incentives may be provided as part of the compensation. Applicants should apply via Agiliti's internal or external career site.