Job Purpose and Requirements The Logistics Service Coordinator is responsible for leading coordination of equipment movement on behalf of manufacturers. The role organizes the day-to-day efforts of the logistics team, leads implementations of new logistics contracts, and continually drives process improvements for the logistics programs. Primary Duties and Responsibilities - Lead a team to coordinate logistics requests for demo equipment, including patient monitoring, ultrasound and other modalities as needed. - Manage project implementation of new Logistics contracts. - Develop and implement process flows to streamline Logistics Team and Field. - Track and enforce metrics for the Logistics Team; Perform root cause analysis as necessary for failed compliance. - Resolve day-to-day and escalated customer issues. - Effectively allocate workloads, participate in hiring, and coach/develop the Logistics Team. - Identify and implement process improvements for the Logistics Team at both the corporate and field level. - Perform reporting and analysis on a regular and ad-hoc basis. - Make decisions on most effective means of transporting equipment, while meeting customer and field needs. - Serve and assist field personnel regarding equipment availability, equipment orders, equipment shipments, and general equipment –related questions. - Train and support field personnel on Manufacturer Logistics processes. - Consult on additional program development for current AS400-based ordering system and Manufacturer Logistics Scheduler system. - 25% travel - All other duties as assigned. Knowledge, Skills, Abilities and Other Characteristics - Extensive knowledge of medical equipment moved - High level of financial acumen - Advanced interpersonal, verbal and written communication skills - Strong organizational skills and a high level of professionalism - Ability to multitask and be highly productive - Advanced knowledge of Microsoft Word and Excel - Time management skills Background Requirements - Experience in project management, process creation and implementation - Demonstrated leadership experience - Bachelor’s degree in Healthcare, Business, Marketing or equivalent experience DISCLAIMER This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department and the company. It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports. Affirmative Action Policy Statements You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination. Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs. Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law. If you require assistance with your application, please contact recruiting@agilitihealth.com. Primary Job Location: Corporate MN Additional Locations (if applicable): Job Title: Logistics Services Coordinator Company: Agiliti Location City: Eden Prairie Location State: Minnesota Pay Range for All Remote Locations: $37,589.01-$96,611.28 This range represents the low and high ends of the Agiliti pay range for this position. This base pay range information is based on the market locations shown. For sales positions, this range combines the base salary and the target incentive pay. The actual pay offered may vary depending on several factors including geographic location, experience, job-related knowledge, skills, and related factors. Dependent on the position offered, short-term and/or long-term incentives may be provided as part of the compensation. Applicants should apply via Agiliti's internal or external career site.

Summary/Objective The VP Client Services/Principal I is responsible for the overall management and growth of defined Omega client portfolio which may exceed $30M. Plan, direct and control all client management activities to ensure growth, stability, and long-term satisfaction. This is an external facing position. Essential Job Functions - Provide overall management and growth of a defined Omega client portfolio. Revenue growth, improved profitability and CSAT are key KPIs. - Ensure client growth plans are developed, implemented, and modified as needed. - Ensure clients are completely satisfied with all aspects of Omega’s performance to facilitate further expansion of Omega services. Ensure client stability and long-term retention. - Provide clients with knowledge and information to help them think about their business differently to gain market share and add new services. - Lead and manage a team of one or more Client Service Executives and/or Client Partners. - Establish clear expectations for ongoing client communications as well as ensuring monthly and/or quarterly performance calls and onsite meetings occur timely and are effective. - Identify opportunities for expanded services and facilitate the administrative details including but not limited to pricing approvals, proposals, contracts, etc. - Manage escalated client issues and challenges, involve appropriate senior management and operations personnel, and respond promptly with appropriate feedback. - Must be able to work in a matrix reporting environment and serve as an influencer of other key service roles, including operations, service lines, solutioning, finance, legal, etc. - Partner with operations leaders to monitor, analyze and report service trends and haps as well as to create performance improvement plans where necessary. - Ensure proactive and effective client communication on Omega and industry matters that are pertinent to client. This requires inter-company discussions and focus group participation as applicable as well as an understanding of revenue cycle changes and the impact to providers. - Partner with Sales / Sales Support to create SOW’s, contracts and/or contract amendments. - Ensure client contracts are properly administered, and billing issues are resolved in a timely manner. Key Success Indicators/Attributes - Demonstrated ability to work with and through others, strong leadership, analytical, financial, communication and problem-solving skills and the ability to act/decide accordingly. - Exceptional customer service and the ability to plan, organize, and exercise sound judgement. - Capable of creating management level action and remediation plans for clients as needed. - An ability to develop an independent viewpoint and present a compelling business case to support recommendations. - Exhibit strong drive for results and success; conveys a sense of urgency to achieve outcomes and exceed expectations; persists despite obstacles, setbacks and competing influences. - Demonstrate self-motivated and self-directed skills. - Possess strong time management and organizational skills - Maintain courteous, professional and effective working relationships with employees at all levels of the organization. - Ability to listen collect, synthesize, and research complex or diverse information for proposing effective solutions. Required Education and Experience - Strong working knowledge of the healthcare revenue cycle industry. - Ability to utilize internal tools for timely reporting of client activity and cross-sell expectations. - Bachelor’s degree in healthcare administration, business, or related field. Master’s degree in a similar field. - A minimum of fifteen (15) years’ experience, with at least five (5) years in a similar Client Partner role managing portfolio growth within the healthcare revenue industry. Supervisory Responsibility May need to manage a small team. Work Environment This job operates in a remote home office environment. This role routinely uses standard office equipment such as computers and phones. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are generally Monday through Friday, 8:00 a.m. to 5 p.m. This position occasionally requires long hours and weekend work. This position will work frequently with offshore teams within a cross-functional capacity to implement job duties. Travel Ability to travel both domestically and to our international offices in India, Columbia and The Philippines; up to 25% Preferred Education and Experience None Additional Eligibility Qualifications Security Access Requirements In addition to the specific security access required by the employee’s client engagement, the employee will have access to the Omega Healthcare systems set forth in the “Standard Manager” profile. Microsoft Office ADP Oracle E3- Supervisors, Managers, Office Employees Standard ManagerStandard AAP/EEO Statement Omega Healthcare is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, protected veteran status, and genetic information, or any other basis protected by applicable law. Omega Healthcare also prohibits harassment of applicants or employees based on any of these protected categories. Omega Healthcare makes reasonable accommodations when needed for applicants and candidates with disabilities or religious observances. If reasonable accommodation is needed to participate in the job application, interview, or any other part of the hiring process, please contact Human Resources at employeerelationsus@omegahms.com. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employee may perform other duties as assigned. Founded in 2003, Omega Healthcare Management Services® (Omega Healthcare) empowers healthcare to thrive via intelligent solutions that optimize revenue cycle operations, administrative workflows, care coordination, and clinical research on a global scale. The company works with providers, payers, life science companies, medical device manufacturers, health technology firms, researchers, and industry partners to amplify teams with robust technology, specialty expertise, and operational support. Omega Healthcare serves more than 350 healthcare organizations with 35,000 skilled workers in the United States, India, Colombia, and the Philippines. For more information, visit www.omegahms.com AAP/EEO Statement Omega Healthcare is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, protected veteran status, and genetic information, or any other basis protected by applicable law. Omega Healthcare also prohibits harassment of applicants or employees based on any of these protected categories. Omega Healthcare makes reasonable accommodations when needed for applicants and candidates with disabilities or religious observances. If reasonable accommodation is needed to participate in the job application, interview, or any other part of the hiring process, please contact Human Resources at employeerelationsus@omegahms.com.

• Acts as the main point of contact for assigned clients. • Responsible for monitoring and assisting with the implementation and execution of client marketing campaigns after an account is sold. • Provide regular database maintenance to ensure CRM accuracy and the ability to pull data quickly. • Collaborate with internal teams to fulfill client requests and campaigns accurately and in a timely manner. • Investigate and resolve client concerns. • Communicate professionally, accurately, clearly, and courteously with clients and internal teams. • Maintain a high level of client retention year-over-year. • Conduct regularly scheduled reporting calls with each client to deliver campaign performance data in an easy-to-understand format. • Keep accurate records of all client correspondence in our CRM system (currently ClickUp). • Assist the internal team with the communication of strategy for each assigned account (PPC, SEO, Marketing Automation, Social Media, Website Development, Mass Media, etc.).

American Specialty Health Incorporated (ASH) is seeking a Supervisor to join our ASHCare Managed Services department. The primary function of this position is to supervise staff ensuring that processes are followed correctly, calls are answered correctly, issues are handled properly, appointments are scheduled timely, and overall customer service is provided in accordance with ASHCare policies and procedures to meet performance standards and customer expectations. Salary Range American Specialty Health complies with state and federal wage and hour laws and compensation depends upon candidate’s qualifications, education, skill set, years of experience, and internal equity. $45,000 to $50,000 Full-Time Annual Salary Range. Remote Worker Guidelines - Remote Worker Guidelines: This position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network. The internet connection must have a consistent 50 down/10 up Mbps minimum internet speed. 100 down/20 up is recommended to support higher quality video meetings. Responsibilities - Monitor, evaluate performance, counsel, coach, train, and develop team members. - Monitor the processes and time frames to ensure performance standards, performance guarantees and goals are met. - Perform quality audits and provide effective coaching, development, and recognition. - Monitor staff to maintain quality and accuracy of information. - Counsel on barriers representatives are encountering. - Maintain Member Concierge scorecards, and review performance against goals with each Member Concierge on at least a monthly basis. - Meet with team members as needed to address, improve, and manage to performance expectations. - Identify training needs and coordinate informal and formal training. - Set and communicate annual goals and review performance against those goals monthly. - Monitor KPI reporting daily to proactively identify issues or challenges and take action to address and avoid negative outcomes. - Coordinate and conduct regular team and 1:1 meetings. - Prepare annual performance evaluations to be delivered timely. - Keep staff apprised of new contracts and program designs. - Identify and collaborate with Management in developing and implementing processes to increase efficiency and accuracy in a rapidly growing environment. - Handle customer escalations and leverage these as opportunities to develop these skills with team members. - Administrative and other Duties. - Maintains organization knowledge management resources including but not limited to shared inboxes, SharePoint, work instructions, job aides and Customer Response Documents. - Administration of member cost share, processing payments, and refunds as needed. - Performs other duties as assigned. - Complies with all policies and standards. Qualifications - High School Diploma or GED certificate required. If GED certificate, 1 year of service with ASH required. - College coursework or equivalent experience preferred. - 2 years experience with Call Center or Customer Service operations, preferably in a Managed Care or Health Care environment required. - 3 years general office experience including administrative support and project management preferred. - Experience supervising or leading a team in a call center environment, with specific experience in call center operations, goal setting, performance management, resolving complex calls and issues, and quality analysis and initiatives required. - Computer proficiency in MS Office; Outlook, Word, Excel, SharePoint experience required. - Proficiency in call center phone, computer, and system navigation. - Organized, results oriented team player with demonstrated leadership abilities. - Strong verbal and written communication skills. - Demonstrated ability to meet or exceed all performance goals. - Demonstrated ability to coach, develop, set goals, and manage performance. - Demonstrated knowledge and understanding of call center Workforce Management, scheduling and staffing basics. - Demonstrated knowledge, understanding and use of Key Performance Indicators to identify root causes, develop action plans, and manage through to resolution. Core Competencies - Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships. - Ability to display excellent customer service to meet the needs and expectations of both internal and external customers. - Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment. - Ability to effectively organize, prioritize, multi-task and manage time. - Demonstrated accuracy and productivity in a changing environment with constant interruptions. - Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions. - Ability to exercise strict confidentiality in all matters. Mobility - Primarily sedentary, able to sit for long periods of time. Physical Requirements - Ability to see, speak, and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within and around the facility or Work from Home (WFH) environment. Capable of using a telephone, computer keyboard, and mouse. Ability to lift up to 10 lbs. Environmental Conditions - Work-from-home (WFH) environment. American Specialty Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, related medical conditions, breastfeeding, and reproductive health decision-making), gender, gender identity, gender expression, race, color, religion (including religious dress and grooming practices), creed, national origin, citizenship, ancestry, physical or mental disability, legally-protected medical condition, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or any other basis protected by applicable local, federal or state law. Please view Equal Employment Opportunity Posters provided by OFCCP here. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702. ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. #LI-Remote #CustomerService #Inbound #Supervise #Suppot #CallCenter #Provider #Healthcare