Job Description Performs a complete verification check on all health insurance coverage. Obtains all financial demographic information from the discharge planner for the organization, as well as outside referrals. Demonstrates and promotes service excellence at all times. Job Responsibility - Obtains all financial demographic information from the discharge planner for the organization, as well as outside referrals. - Verifies all required insurance information, including primary payor data. - Notifies Nurses of any change in insurance information, as needed. - Provides information on all insurance coverage and any patient financial responsibility to discharge planner. - Completes all required elements of the insurance verification form. - Enters verified insurance information into computer. - Acts as a liaison between verifications and reimbursement. - Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions. Job Qualification - High School Diploma or equivalent required. - 1-3 years of relevant experience, required. This position will be remote, Monday-Friday 10am-6pm. *Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

• Answer and manage incoming calls in a timely and professional manner • Schedule, reschedule, and confirm patient appointments • Provide general information about services, procedures, and clinic policies • Verify patient insurance coverage and eligibility • Assist with prior authorization requests and follow-ups • Coordinate with internal teams regarding patient needs and documentation • Accurately document all interactions in the system • Handle patient concerns and escalate issues when necessary • Monitor and respond to patient emails, text messages, and voicemails in a timely manner • Maintain confidentiality and comply with HIPAA regulations

Job Description​ Patient Accounts Representative is responsible for reviewing, billing, collection, and accounts receivable activities for the hospital (and in some cases the physician) billing departments within Saint Luke's Health System. Activities include, but are not limited to, entering demographics, troubleshooting issues, responding to inbound and outbound billing calls from patients, payment posting, resolving credits, identifying, and correcting medical claim errors that may prevent payment and identifying, correcting, and resubmitting medical claims denied by insurance companies. Resolving claim edits, working denials and appeals. Patient Account Representative may be responsible for any or all the following duties, including duties not otherwise assigned. Location: This position is a work from home position, candidate must be located in Kansas or Missouri Schedule: Flexible Schedule - Monday - Friday: 6:00AM - 6:00PM Claim Processing Responsible for researching patient billing claims to correct claim errors Understand respective payor requirements so claims are processed correctly Familiar with NCCI / NCD / LCD edits, incidentals/inclusive, and bundling rules, etc. Work with multiple teams/departments to resolve issues Hand billing of specialty care which may include residential care, transplant and research Insurance Denials Responsible for researching, identifying errors, and correcting claims denied by insurance companies. Responsible for writing appeal letters to insurance companies Research refund request from payor organizations Responsible for preliminary audit of billing code errors before claim resubmitted from denial Responsible for becoming a subject matter expert on the payor policies Payment posting corrections/adjustments and ability to distribute payments Insurance Follow-Up Responsible for following up with insurance companies for unpaid claims Responsible for communicating and resolving problems with the provider representatives when applicable Payment posting corrections/adjustments and ability to distribute payments Responsible for researching patient insurance coverage to identify and resubmit claims to fix coverage claim rejection/no pays Client Accounts Responsible for reviewing all accounts at the beginning of the month to make sure they are ready for statements. Work with clients on any billing questions they have Client refunds Job Requirements Applicable Experience: 1 year Diploma Job Details Full Time Day (United States of America) The best place to get care. The best place to give care. Saint Luke’s 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke’s means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter. Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer.

AHCCCS Arizona Health Care Cost Containment System Accountability, Community, Innovation, Leadership, Passion, Quality, Respect, Courage, Teamwork The Arizona Health Care Cost Containment System (AHCCCS), Arizona’s Medicaid agency, is driven by its mission to deliver comprehensive, cost-effective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards for excellence in workplace effectiveness and flexibility. AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona. Among government agencies, AHCCCS is recognized for high employee engagement and satisfaction, supportive leadership, and flexible work environments, including remote work opportunities. With career paths for seasoned professionals in a variety of fields, entry-level positions, and internship opportunities, AHCCCS offers meaningful career opportunities in a competitive industry. Come join our dynamic and dedicated team. Member Contact Call Center Supervisor Division of Member and Provider Services (DMPS) Job Location: Address: 150 N 18th Avenue Phoenix, Arizona 85007 Posting Details: Salary: $43,437 FLSA Status: Non Exempt Grade: 18 Closing Date: April 12, 2026 Job Summary: This position supervises the daily activities of a high performing team of individuals who manage incoming agency calls and adhere to DMPS values, commit to AMS initiatives and handle personnel issues. Major duties and responsibilities include but are not limited to: • Supervise a team who handle the incoming agency calls from customers, members, assistors, and providers. • Complete required evaluations & monthly conferences. Review metrics reports from Cognos. Monitor all performance measures (timeliness, quality, attendance & productivity). Live monitoring and quality assurance of calls. Address work performance issues & resolve through creating & administering employee actions & action plans. • Participate in the hiring process. Train and develop agents as needed which includes new hires and refreshers. • Research, design, prepare & update AHCCCS statistical reports, special projects, surveys and/or prepare other documents as requested. Review & analyze various management reports, including InvGate ticketing system. Take initiative to problem solve & anticipate section needs. • Answer questions regarding AHCCCS eligibility policy, interprets, communicates & applies these policies to a variety of scenarios, including presentations, reports & system testing. Work with escalated customer situation calls. • Attend & participate in meetings & training. Promote teamwork & cooperation. Actively participate in & lead AMS activities. • This position will provide support to management in the absence of fellow OCARE leadership. Knowledge, Skills & Abilities (KSAs): Knowledge: • AHCCCS Policies and Procedures. • Arizona Department of Administration Personnel Rules, policies, and procedures. • Customer Service Techniques. • Supervisory principles and techniques. • Performance Management. • Problem solving and time management techniques. Principles and practices of office and time management. • Medicaid eligibility, enrollment and systems, processes, policies and hierarchy. • Research and verification techniques. • Call center operations and standards. • Document processing to include faxes, imaging and mail. • Arizona Management System (AMS). Skills: • Supervising and leading individuals and teams. • Oral, written and interpersonal communications. • Team building. • Creating and maintaining an engaged workforce. • Problem solving. • Record keeping and the ability to collect, summarize and analyze data to prepare reports. • Strong organizational and time management skills. • Workflow management. • Verbal communication one-on-one and small groups. • Writing in correspondence and reports. • Strong organizational and time management skills. • Supervisory skills. • Word processing, spreadsheet, presentation desktop applications or similar, SharePoint. Abilities: • Direct subordinates and determine work assignments. Coordinate and assign work. • Collect, summarize and analyze data. • Communicate effectively, both orally and in writing with staff and customers. • Meet department work standards and expectations. • Problem solve. • To work alone, self-direct him/herself, and work in small groups of diverse individuals. • Research, analyze, interpret data and present data in easy to understand formats. • Multi-task. Selective Preference(s): Arizona Driver's License Minimum: Three years of experience in a multi-functional customer service environment. Preferred: Bilingual (Spanish) a plus. Pre-Employment Requirements: • Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions. • Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.) If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: Among the many benefits of a career with the State of Arizona, there are: • 10 paid holidays per year • Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees) • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). • Other Leaves - Bereavement, civic duty, and military. • A top-ranked retirement program with lifetime pension benefits • A robust and affordable insurance plan, including medical, dental, life, and disability insurance • Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications) • RideShare and Public Transit Subsidy • A variety of learning and career development opportunities By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: Lifetime Pension Benefit Program • Administered through the Arizona State Retirement System (ASRS) • Defined benefit plan that provides for life-long income upon retirement. • Required participation for Long-Term Disability (LTD) and ASRS Retirement plan. • Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period). Deferred Retirement Compensation Program • Voluntary participation. • Program administered through Nationwide. • Tax-deferred retirement investments through payroll deductions. Contact Us: Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing careers@azahcccs.gov. Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.