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Specialist in Credit Operations and Recovery
Location
Brazil
Posted
57 days ago
Salary
0
Seniority
Senior
Job Description
Specialist in Credit Operations and Recovery
Caju
• Monitor and ensure the operation of the credit pipeline, including proposal validation, exception handling, and the flow through to disbursement • Identify bottlenecks and propose operational and product improvements • Execute and monitor reconciliation routines, and manage the opening and closing of the loan portfolio • Ensure consistency between contracts, installments, and receipts • Create controls and monitor operational portfolio indicators • Structure and evolve the contact cadence based on data and portfolio segmentation • Execute and monitor collection and renegotiation actions (outbound and inbound) • Interact with customers to understand behaviors and improve recovery strategies • Work closely with technology to evolve tools and operational flows • Automate operational routines and propose improvements that increase scale and efficiency • Create and maintain controls and indicators that ensure operational visibility and governance
Job Requirements
- Solid experience in credit and recovery operations, especially with payroll-deductible (consigned) loan products
- Hands-on experience executing and improving operational processes
- Strong analytical skills, with experience in SQL and advanced Excel or Google Sheets for designing controls and analyzing data
- Experience creating controls, tracking indicators/KPIs, and organizing operational routines
- Ability to automate processes and drive operational efficiency
- Good communication skills to interact with customers and interface with internal teams, especially technology and product
- Experience with credit management systems or collection platforms
- Organized, proactive profile with an ownership mindset in dynamic environments
Benefits
- Caju Card, with flexible use for your benefits (Meal, Food, Mobility, Health, Home Office, Culture, and Education)
- Health insurance with no copayment
- Zenklub — online sessions with therapists and coaches to support mental health
- Gympass
- Support for language learning through a partnership with Rosetta Stone
- Recharge day (day off)
- Conexa Saúde — online medical consultations
- Childcare allowance
- Partnership with Alura (online learning platform)
- Remote work — work from anywhere within Brazil
- We provide work equipment
- Many growth opportunities — we have a lot to grow and look forward to you helping us with that!
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