• Work with clients to obtain necessary information to prepare the annual reporting • Review documents submitted by clients for completeness and accuracy • Reconcile plans with only rollovers and plan stock using Excel and administration software • Utilize administration software to complete 401(k) testing and reporting • Make outgoing reminder calls and send emails to clients during the plan year reporting process • Prepare required 401(k) plan government filings, including the IRS Form 5500, using filing software • Educate clients regarding the administration of their 401(k) plan and 401(k) plan documents • Share knowledge and explain complex topics simply • Training on concepts for a Retirement Plan Administrator I • Performs other duties as required

• Lead and develop the Creative Operations team (operations specialists, asset managers, business affairs) by setting priorities, fostering accountability, and coaching for growth • Design and optimize workflows — streamline intake, approvals, resourcing, and delivery pipelines with a focus on automation, scalability, and SLA-driven efficiency • Align resources and priorities — partner with Project Management and Marketing Operations to integrate creative operations into campaign execution and capacity planning • Oversee business affairs and rights management — contracts, licensing, IP, and volunteer/community release compliance • Implement and manage creative technology platforms (proofing, MAM/DAM integrations, Monday.com, automation, AI tools) to improve visibility, version control, and workflow efficiency • Build team capacity and future skills — develop evolving Creative Ops roles (DesignOps, MediaOps, CreativeOps), support training, and strengthen retention • Safeguard mission storytelling — ensure volunteer and community stories are ethically sourced, attributed, and leveraged responsibly • Track and report on operational performance metrics (throughput, cycle time, SLA compliance, capacity utilization, error rates), using insights for continuous improvement

Role Description We are seeking a reliable smoke alarm servicing trade or technician who is willing to travel into the AHO community housing region to carry out smoke alarm checks and basic servicing. The work will be conducted on a set schedule and consists of secured, ongoing works, offering consistent and reliable opportunities. - Testing alarms - Replacing batteries - Cleaning dust from units - Recording compliance checks Qualifications - Experience with smoke alarm inspection, testing or general maintenance is preferred. Requirements - Your own ABN number - Relevant insurances - Police Clearance (within 12 months) - White Card - Current Drivers Licence and own vehicle - Must have own tools Benefits - Consistent and reliable opportunities Company Description Lake Maintenance are Australia’s largest privately owned housing maintenance company working on multiple contracts with Public Housing & Community Housing organisations across the country.

• Serve as the primary administrator for Salesforce and the broader sales tech stack. • Manage requests for user setup, roles, profiles, and permissions, ensuring data security and system integrity. • Troubleshoot system errors and field support tickets from the sales floor to resolve technical blockers immediately. • Administer, monitor, and optimize lead routing logic (Round Robin, territory assignment). • Partner with Sales Leadership to align staffing levels with lead volume forecasts. • Monitor live queues and rep activity to identify bottlenecks and make real-time adjustments to maximize coverage. • Assist in the evaluation, implementation, and integration of new sales technologies that increase rep productivity. • Partner with Sales Leadership and Product to draft detailed requirements for the Product Team to implement, and collaborate cross-functionally to drive execution. • Identify friction points in the sales cycle and configure system automations (flows, validation rules, alerts). • Create internal documentation for sales processes, and partner with Sales Enablement to facilitate training on effectively using the tech stack. • Regularly audit CRM data to ensure accuracy, merge duplicates, and maintain a clean database for reporting. • Build and maintain operational dashboards that track system adoption, lead routing efficiency, and rep activity metrics. • Assist in tracking data points required for monthly incentive and commission calculations.