Work From Home Work From Home Work From Home, Indiana 46544 The IT Service Management (ITSM) Senior Process Coordinator provides strategic oversight and stewardship of assigned IT Service Management processes to ensure they operate reliably, efficiently, and in alignment with organizational and regulatory expectations. In this role you will strengthen the maturity, consistency, and cross process integration of ITSM practices by guiding process design, governance, and continuous improvement across the Information Services organization. WHO WE ARE Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT - Own and govern assigned ITSM processes by ensuring alignment with organizational standards, risk tolerance, and service objectives. - Serve as the escalation point and process authority during high-impact scenarios such as emergency changes. - Facilitate key governance forums – including CABs, PIRs, and process reviews – while representing the process in audits and leadership discussions to maintain consistency, accountability, and operational integrity. - Lead the design and re-engineering of assigned ITSM processes by defining current state and future state workflows, establishing process standards, controls, integration points, and governance requirements aligned with ITIL and organizational objectives. - Translate business, clinical, and operational needs into clear process and workflow designs; and ensuring strong alignment across interconnected practices such as Incident, Change, Problem, Request, Release, Knowledge, and Application Portfolio Management to maintain consistency and process maturity across the ITSM landscape. - Define business and process requirements for workflow enhancements, automation, and reporting within the service management platform QUALIFICATIONS - Required High School Diploma/GED - Required Bachelor's Degree - Required In Lieu of degree, 10 years of experience required - 5 years ITSM with ownership of two core IT Service Management or IT operation processes (Incident, Change, Request, Problem, Knowledge, APM, SAM, CMDB or ITOM) Required - 3 years Cross-functional coordination with Ops, Application Teams, and Service Desk to improve service reliability and customer outcomes Preferred - 2 years Governance facilitation (e.g. driving CAB, conducting process reviews, addressing audit findings) Preferred - ServiceNow Certified System Administrator course - Information Technology Infrastructure Library (ITIL) course - ServiceNow Suite Data course: CMDB and CSDM - Lean Six Sigma - Yellow Belt - . - Certified System Administrator - ServiceNow - Information Technology Infrastructure Library (ITIL) - AXELOS TRAVEL IS REQUIRED: Never or Rarely JOB RANGE: Senior ITSM Process Coordinator $44.73 - $61.58 INCENTIVE: EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.

Do you enjoy working with and are passionate about helping Seniors? We are looking for a customer-centric, social individual who enjoys interacting with and helping Seniors. The Territory Training & Sales Manager will primarily conduct company installs from leads in our customer homes (90%) and spend the remainder of their time generating referrals and building relationships within the community. The earning range is $75k-$80k with an uncapped upside. $45k is the base salary. Additionally, the Territory Training & Sales Manager is eligible for: - $485 monthly auto allowance - Company phone and iPad, monthly internet, and annual work-from-home reimbursement - 401k match, annual fitness reimbursement, tuition and professional development reimbursement and growth opportunities - Comprehensive benefits package Who we are: ClearCaptions was founded in 2011 with a driving force to serve the hard-of-hearing to enable them to communicate again after they lose the ability to use the telephone. Since our inception, we have existed for one purpose, to improve the lives of our customers. Enabling communication is our passion. We believe in providing the highest levels of service and products to our customers. Our goal is to change lives by re-enabling social connections and independence through using the telephone today and through other services in the future. We are a technology service company that utilizes groundbreaking automatic speech recognition, human captioning, product development, and customer center marketing, sales, and service to deliver and easy to use products to our mostly senior customer base. As a Federal Communications Commission (FCC) – certified telephone captioning provider, ClearCaptions follows the highest industry standards for privacy, security, and professionalism on all calls. For more information, visit www.clearcaptions.com. Position Summary: The Territory Training & Sales Manager (TTSM) is a caring, customer service-oriented individual with a demonstrable passion for helping people with hearing loss. This is an in-the-field position that brings the privilege and opportunity to individually install and train our customers in using the ClearCaptions equipment and service in order to effectively enrich their lives.     As TTSM you must enjoy working with a variety of people, mostly senior citizens, in their homes. This is a full-time position for those who enjoy and excel when working independently.     The ClearCaptions TTSM will be provided installations to accept, complete installation and train customers on the features and benefits of their caption telephone service.  The ClearCaptions TTSM is also responsible to create their own leads through customer referrals, building relationships with hearing care providers/other business partners who will refer and through establishing their own events where they will educate customers about their entitlement to the equipment and service.  This is a Remote/Work from Home position reporting to the Regional Sales Manager. What you will do: - Install the ClearCaptions Phone and/or other ClearCaptions products and connect the phone to the customers’ existing services. You will be provided training. - Educate customers on how to use the phone and its features. - Establish relationships with retirement communities and groups in your local market. - Create, attend and educate consumers in Senior Events and other events. - Build relationships with and educate Hearing Professionals on OUR Caption Telephone Services options in your local market.   - Maintain adequate inventory of equipment and supplies in order to service customers - Create lead-generation activities and generate referrals. - Adapt to new responsibilities and opportunities as necessary.     - Develop and maintain positive relationships with the customers assigned to them by ClearCaptions in their sales territory.  - Be actively involved local Senior Citizens & Hard of Hearing organizations and events, & trade shows in your local community. - Maintain appropriate customer and territory records using Salesforce and other tools provided by ClearCaptions. The kind of people we look for: - Versatile people who thrive on variety and challenge - Excited about working in a fast-paced environment - Innate problem solvers who want to grow in a flexible, collaborative culture - Takes initiative, pushes boundaries, motivated to innovate - Talented individuals with a growth mindset who want to use their learning and relationship-building skills - Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality Qualifications: - High school diploma or equivalent. - Outside sales experience, Business to Business and/or Business to Consumer. - Sales experience or other work with seniors preferred. - Experience working in the hearing health field beneficial. - Have a valid driver’s license and a personal automobile. - Ability to travel extensively by car in the assigned region and by air on occasion. - Work from a local home office equipped with high-speed Internet. - Proficient computer skills and basic use of the internet. - Comfortable working with seniors and disabled persons - Willing and available to work flexible hours including weekends. - Excellent people and relationship building skills. - Excellent verbal and written communication skills, presentation, and problem-solving skills. - Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes. - Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment. - Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality. - Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams) Physical Demands: Primary functions require the ability to communicate over the phone and in person effectively and clearly with individuals suffering from hearing loss. Travel to company, customer, Hearing health care providers and senior event sites primarily locally, although some that are out of state may be required. Employees may experience the following physical demands for extended periods of time: - Sitting, standing and walking (95-100%) - Keyboarding (70-90%) - Viewing computer monitor, tablet and cell phone requiring close vision (70-90%) - May lift or move boxes (up to 10 pounds) Work Environment: - 100% Remote Work from Home Environment. Work environment is primarily indoors at home, customer, healthcare provider or senior event site, exposure to all types of weather and temperature conditions during travel, and exposure to hazardous driving and traffic conditions. Intrigued to learn more? When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us with feedback if we think there could be a fit and what next steps look like. ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. CC does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.

Do you enjoy working with and are passionate about helping Seniors? We are looking for a customer-centric, social individual who enjoys interacting with and helping Seniors. The Territory Training & Sales Manager will primarily conduct company installs from leads in our customer homes (90%) and spend the remainder of their time generating referrals and building relationships within the community. The earning range is $75k-$80k with an uncapped upside. $45k is the base salary. Additionally, the Territory Training & Sales Manager is eligible for: - $485 monthly auto allowance - Company phone and iPad, monthly internet, and annual work-from-home reimbursement - 401k match, annual fitness reimbursement, tuition and professional development reimbursement and growth opportunities - Comprehensive benefits package Who we are: ClearCaptions was founded in 2011 with a driving force to serve the hard-of-hearing to enable them to communicate again after they lose the ability to use the telephone. Since our inception, we have existed for one purpose, to improve the lives of our customers. Enabling communication is our passion. We believe in providing the highest levels of service and products to our customers. Our goal is to change lives by re-enabling social connections and independence through using the telephone today and through other services in the future. We are a technology service company that utilizes groundbreaking automatic speech recognition, human captioning, product development, and customer center marketing, sales, and service to deliver and easy to use products to our mostly senior customer base. As a Federal Communications Commission (FCC) – certified telephone captioning provider, ClearCaptions follows the highest industry standards for privacy, security, and professionalism on all calls. For more information, visit www.clearcaptions.com. Position Summary: The Territory Training & Sales Manager (TTSM) is a caring, customer service-oriented individual with a demonstrable passion for helping people with hearing loss. This is an in-the-field position that brings the privilege and opportunity to individually install and train our customers in using the ClearCaptions equipment and service in order to effectively enrich their lives.     As TTSM you must enjoy working with a variety of people, mostly senior citizens, in their homes. This is a full-time position for those who enjoy and excel when working independently.     The ClearCaptions TTSM will be provided installations to accept, complete installation and train customers on the features and benefits of their caption telephone service.  The ClearCaptions TTSM is also responsible to create their own leads through customer referrals, building relationships with hearing care providers/other business partners who will refer and through establishing their own events where they will educate customers about their entitlement to the equipment and service.  This is a Remote/Work from Home position reporting to the Regional Sales Manager. What you will do: - Install the ClearCaptions Phone and/or other ClearCaptions products and connect the phone to the customers’ existing services. You will be provided training. - Educate customers on how to use the phone and its features. - Establish relationships with retirement communities and groups in your local market. - Create, attend and educate consumers in Senior Events and other events. - Build relationships with and educate Hearing Professionals on OUR Caption Telephone Services options in your local market.   - Maintain adequate inventory of equipment and supplies in order to service customers - Create lead-generation activities and generate referrals. - Adapt to new responsibilities and opportunities as necessary.     - Develop and maintain positive relationships with the customers assigned to them by ClearCaptions in their sales territory.  - Be actively involved local Senior Citizens & Hard of Hearing organizations and events, & trade shows in your local community. - Maintain appropriate customer and territory records using Salesforce and other tools provided by ClearCaptions. The kind of people we look for: - Versatile people who thrive on variety and challenge - Excited about working in a fast-paced environment - Innate problem solvers who want to grow in a flexible, collaborative culture - Takes initiative, pushes boundaries, motivated to innovate - Talented individuals with a growth mindset who want to use their learning and relationship-building skills - Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality Qualifications: - High school diploma or equivalent. - Outside sales experience, Business to Business and/or Business to Consumer. - Sales experience or other work with seniors preferred. - Experience working in the hearing health field beneficial. - Have a valid driver’s license and a personal automobile. - Ability to travel extensively by car in the assigned region and by air on occasion. - Work from a local home office equipped with high-speed Internet. - Proficient computer skills and basic use of the internet. - Comfortable working with seniors and disabled persons - Willing and available to work flexible hours including weekends. - Excellent people and relationship building skills. - Excellent verbal and written communication skills, presentation, and problem-solving skills. - Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes. - Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment. - Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality. - Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams) Physical Demands: Primary functions require the ability to communicate over the phone and in person effectively and clearly with individuals suffering from hearing loss. Travel to company, customer, Hearing health care providers and senior event sites primarily locally, although some that are out of state may be required. Employees may experience the following physical demands for extended periods of time: - Sitting, standing and walking (95-100%) - Keyboarding (70-90%) - Viewing computer monitor, tablet and cell phone requiring close vision (70-90%) - May lift or move boxes (up to 10 pounds) Work Environment: - 100% Remote Work from Home Environment. Work environment is primarily indoors at home, customer, healthcare provider or senior event site, exposure to all types of weather and temperature conditions during travel, and exposure to hazardous driving and traffic conditions. Intrigued to learn more? When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us with feedback if we think there could be a fit and what next steps look like. ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. CC does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.

Do you enjoy working with and are passionate about helping Seniors? We are looking for a customer-centric, social individual who enjoys interacting with and helping Seniors. The Territory Training & Sales Manager will primarily conduct company installs from leads in our customer homes (90%) and spend the remainder of their time generating referrals and building relationships within the community. The earning range is $75k-$80k with an uncapped upside. $45k is the base salary. Additionally, the Territory Training & Sales Manager is eligible for: - $485 monthly auto allowance - Company phone and iPad, monthly internet, and annual work-from-home reimbursement - 401k match, annual fitness reimbursement, tuition and professional development reimbursement and growth opportunities - Comprehensive benefits package Who we are: ClearCaptions was founded in 2011 with a driving force to serve the hard-of-hearing to enable them to communicate again after they lose the ability to use the telephone. Since our inception, we have existed for one purpose, to improve the lives of our customers. Enabling communication is our passion. We believe in providing the highest levels of service and products to our customers. Our goal is to change lives by re-enabling social connections and independence through using the telephone today and through other services in the future. We are a technology service company that utilizes groundbreaking automatic speech recognition, human captioning, product development, and customer center marketing, sales, and service to deliver and easy to use products to our mostly senior customer base. As a Federal Communications Commission (FCC) – certified telephone captioning provider, ClearCaptions follows the highest industry standards for privacy, security, and professionalism on all calls. For more information, visit www.clearcaptions.com. Position Summary: The Territory Training & Sales Manager (TTSM) is a caring, customer service-oriented individual with a demonstrable passion for helping people with hearing loss. This is an in-the-field position that brings the privilege and opportunity to individually install and train our customers in using the ClearCaptions equipment and service in order to effectively enrich their lives.     As TTSM you must enjoy working with a variety of people, mostly senior citizens, in their homes. This is a full-time position for those who enjoy and excel when working independently.     The ClearCaptions TTSM will be provided installations to accept, complete installation and train customers on the features and benefits of their caption telephone service.  The ClearCaptions TTSM is also responsible to create their own leads through customer referrals, building relationships with hearing care providers/other business partners who will refer and through establishing their own events where they will educate customers about their entitlement to the equipment and service.  This is a Remote/Work from Home position reporting to the Regional Sales Manager. What you will do: - Install the ClearCaptions Phone and/or other ClearCaptions products and connect the phone to the customers’ existing services. You will be provided training. - Educate customers on how to use the phone and its features. - Establish relationships with retirement communities and groups in your local market. - Create, attend and educate consumers in Senior Events and other events. - Build relationships with and educate Hearing Professionals on OUR Caption Telephone Services options in your local market.   - Maintain adequate inventory of equipment and supplies in order to service customers - Create lead-generation activities and generate referrals. - Adapt to new responsibilities and opportunities as necessary.     - Develop and maintain positive relationships with the customers assigned to them by ClearCaptions in their sales territory.  - Be actively involved local Senior Citizens & Hard of Hearing organizations and events, & trade shows in your local community. - Maintain appropriate customer and territory records using Salesforce and other tools provided by ClearCaptions. The kind of people we look for: - Versatile people who thrive on variety and challenge - Excited about working in a fast-paced environment - Innate problem solvers who want to grow in a flexible, collaborative culture - Takes initiative, pushes boundaries, motivated to innovate - Talented individuals with a growth mindset who want to use their learning and relationship-building skills - Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality Qualifications: - High school diploma or equivalent. - Outside sales experience, Business to Business and/or Business to Consumer. - Sales experience or other work with seniors preferred. - Experience working in the hearing health field beneficial. - Have a valid driver’s license and a personal automobile. - Ability to travel extensively by car in the assigned region and by air on occasion. - Work from a local home office equipped with high-speed Internet. - Proficient computer skills and basic use of the internet. - Comfortable working with seniors and disabled persons - Willing and available to work flexible hours including weekends. - Excellent people and relationship building skills. - Excellent verbal and written communication skills, presentation, and problem-solving skills. - Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes. - Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment. - Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality. - Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams) Physical Demands: Primary functions require the ability to communicate over the phone and in person effectively and clearly with individuals suffering from hearing loss. Travel to company, customer, Hearing health care providers and senior event sites primarily locally, although some that are out of state may be required. Employees may experience the following physical demands for extended periods of time: - Sitting, standing and walking (95-100%) - Keyboarding (70-90%) - Viewing computer monitor, tablet and cell phone requiring close vision (70-90%) - May lift or move boxes (up to 10 pounds) Work Environment: - 100% Remote Work from Home Environment. Work environment is primarily indoors at home, customer, healthcare provider or senior event site, exposure to all types of weather and temperature conditions during travel, and exposure to hazardous driving and traffic conditions. Intrigued to learn more? When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us with feedback if we think there could be a fit and what next steps look like. ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. CC does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.