• Manages the overall sales operations and production within the assigned territory. • Develops and implements strategies to maximize opportunities for all Keyfactor products and product lines. • Leads, mentors, and develops a team of sales representatives, including recruiting, hiring, and training new team members. • Promotes and sells Keyfactor’s products to customers, handling negotiations on price, terms, and concessions. • Collaborates with marketing, channel and SDR teams to enhance and adapt ABX and top of funnel motions according to local market needs. • Executes a territory plan to drive revenue growth and achieve sales targets. • Generates accurate monthly forecasts and predicts revenue on a regular basis. • Handles escalation issues and manages their resolution effectively. • Conducts weekly meetings with the sales team to review top of funnel and bottom of funnel activities. • Stays current on competitive landscape and technology trends related to Certificate Lifecycle Management, Code Signing, and IoT/IIoT.

• Partner directly with sales ops, sales leadership, and operations to elicit, document, and prioritize Salesforce requirements • Translate business processes and questions into clearly defined Salesforce configurations, flows, and data models • Facilitate requirements workshops and document user stories, acceptance criteria, and process flows • Serve as the ongoing bridge between business stakeholders and technical delivery — reducing the need for IT hand-holding • Identify process gaps and proactively recommend Salesforce-native solutions to improve pipeline visibility, activity tracking, and forecasting • Own day-to-day Salesforce administration — user management, profiles, roles, permission sets, and security model • Configure and maintain Sales Cloud objects, fields, page layouts, record types, and validation rules • Build and maintain automation using Flow Builder, process builder, and approval processes • Manage sandbox environments, change sets, and deployment processes across dev, staging, and production • Evaluate and manage AppExchange packages and managed package installations • Support the Salesforce–ClientSpace integration currently in development (API-based trigger logic) • Build and maintain reports and dashboards for sales leadership covering pipeline, activity, conversion, and forecasting • Design cross-object reports, summary formula fields, and custom report types to answer complex business questions • Enable sales leadership and RevOps to self-serve data without heavy IT involvement • Familiarity with CRM Analytics (Einstein Analytics / Tableau CRM) a strong plus • Configure and deploy Agentforce AI agents within Sales Cloud — building agent actions, prompt templates, and grounding data • Enable and tune Einstein features including Lead Scoring, Opportunity Insights, and Activity Capture • Stay current on Salesforce AI roadmap and proactively recommend AI capabilities that align with Questco's RevOps goals • Collaborate with the operations and sales functions and the broader technology organization • Flag customizations that exceed declarative limits and coordinate handoffs to developers when needed • Maintain platform documentation including data dictionary, process maps, and release notes • Participate in release planning, sprint reviews, and stakeholder demos

• Partner directly with sales ops, sales leadership, and operations to elicit, document, and prioritize Salesforce requirements • Translate business processes and questions into clearly defined Salesforce configurations, flows, and data models • Facilitate requirements workshops and document user stories, acceptance criteria, and process flows • Serve as the ongoing bridge between business stakeholders and technical delivery — reducing the need for IT hand-holding • Identify process gaps and proactively recommend Salesforce-native solutions to improve pipeline visibility, activity tracking, and forecasting • Own day-to-day Salesforce administration — user management, profiles, roles, permission sets, and security model • Configure and maintain Sales Cloud objects, fields, page layouts, record types, and validation rules • Build and maintain automation using Flow Builder, process builder, and approval processes • Manage sandbox environments, change sets, and deployment processes across dev, staging, and production • Evaluate and manage AppExchange packages and managed package installations • Support the Salesforce–ClientSpace integration currently in development (API-based trigger logic) • Build and maintain reports and dashboards for sales leadership covering pipeline, activity, conversion, and forecasting • Design cross-object reports, summary formula fields, and custom report types to answer complex business questions • Enable sales leadership and RevOps to self-serve data without heavy IT involvement • Familiarity with CRM Analytics (Einstein Analytics / Tableau CRM) a strong plus • Configure and deploy Agentforce AI agents within Sales Cloud — building agent actions, prompt templates, and grounding data • Enable and tune Einstein features including Lead Scoring, Opportunity Insights, and Activity Capture • Stay current on Salesforce AI roadmap and proactively recommend AI capabilities that align with Questco's RevOps goals • Collaborate with the operations and sales functions and the broader technology organization • Flag customizations that exceed declarative limits and coordinate handoffs to developers when needed • Maintain platform documentation including data dictionary, process maps, and release notes • Participate in release planning, sprint reviews, and stakeholder demos

• Monitor clients' needs while implementing strategies to enhance customer engagement • Assist customers with product selection and providing personalized recommendations • Handle inquiries via email and phone ensuring timely and effective responses. • Assist in document preparation and organization related to transactions • Ensure ongoing client engagement through consistent and organized communications • Promote continuous improvement in consumer engagement processes and contribute to business growth.