• Partner directly with sales ops, sales leadership, and operations to elicit, document, and prioritize Salesforce requirements • Translate business processes and questions into clearly defined Salesforce configurations, flows, and data models • Facilitate requirements workshops and document user stories, acceptance criteria, and process flows • Serve as the ongoing bridge between business stakeholders and technical delivery — reducing the need for IT hand-holding • Identify process gaps and proactively recommend Salesforce-native solutions to improve pipeline visibility, activity tracking, and forecasting • Own day-to-day Salesforce administration — user management, profiles, roles, permission sets, and security model • Configure and maintain Sales Cloud objects, fields, page layouts, record types, and validation rules • Build and maintain automation using Flow Builder, process builder, and approval processes • Manage sandbox environments, change sets, and deployment processes across dev, staging, and production • Evaluate and manage AppExchange packages and managed package installations • Support the Salesforce–ClientSpace integration currently in development (API-based trigger logic) • Build and maintain reports and dashboards for sales leadership covering pipeline, activity, conversion, and forecasting • Design cross-object reports, summary formula fields, and custom report types to answer complex business questions • Enable sales leadership and RevOps to self-serve data without heavy IT involvement • Familiarity with CRM Analytics (Einstein Analytics / Tableau CRM) a strong plus • Configure and deploy Agentforce AI agents within Sales Cloud — building agent actions, prompt templates, and grounding data • Enable and tune Einstein features including Lead Scoring, Opportunity Insights, and Activity Capture • Stay current on Salesforce AI roadmap and proactively recommend AI capabilities that align with Questco's RevOps goals • Collaborate with the operations and sales functions and the broader technology organization • Flag customizations that exceed declarative limits and coordinate handoffs to developers when needed • Maintain platform documentation including data dictionary, process maps, and release notes • Participate in release planning, sprint reviews, and stakeholder demos

• Partner directly with sales ops, sales leadership, and operations to elicit, document, and prioritize Salesforce requirements • Translate business processes and questions into clearly defined Salesforce configurations, flows, and data models • Facilitate requirements workshops and document user stories, acceptance criteria, and process flows • Serve as the ongoing bridge between business stakeholders and technical delivery — reducing the need for IT hand-holding • Identify process gaps and proactively recommend Salesforce-native solutions to improve pipeline visibility, activity tracking, and forecasting • Own day-to-day Salesforce administration — user management, profiles, roles, permission sets, and security model • Configure and maintain Sales Cloud objects, fields, page layouts, record types, and validation rules • Build and maintain automation using Flow Builder, process builder, and approval processes • Manage sandbox environments, change sets, and deployment processes across dev, staging, and production • Evaluate and manage AppExchange packages and managed package installations • Support the Salesforce–ClientSpace integration currently in development (API-based trigger logic) • Build and maintain reports and dashboards for sales leadership covering pipeline, activity, conversion, and forecasting • Design cross-object reports, summary formula fields, and custom report types to answer complex business questions • Enable sales leadership and RevOps to self-serve data without heavy IT involvement • Familiarity with CRM Analytics (Einstein Analytics / Tableau CRM) a strong plus • Configure and deploy Agentforce AI agents within Sales Cloud — building agent actions, prompt templates, and grounding data • Enable and tune Einstein features including Lead Scoring, Opportunity Insights, and Activity Capture • Stay current on Salesforce AI roadmap and proactively recommend AI capabilities that align with Questco's RevOps goals • Collaborate with the operations and sales functions and the broader technology organization • Flag customizations that exceed declarative limits and coordinate handoffs to developers when needed • Maintain platform documentation including data dictionary, process maps, and release notes • Participate in release planning, sprint reviews, and stakeholder demos

• Monitor clients' needs while implementing strategies to enhance customer engagement • Assist customers with product selection and providing personalized recommendations • Handle inquiries via email and phone ensuring timely and effective responses. • Assist in document preparation and organization related to transactions • Ensure ongoing client engagement through consistent and organized communications • Promote continuous improvement in consumer engagement processes and contribute to business growth.

This is a remote position. What to Expect • Resorts Reservations are calls from Guests or Cast Members who wish to make reservations for Lodging, Dining Plans, Tickets, Air, Packages, or ask general questions about those areas. ​ • Service Partners will service the Program by providing high-level customer service to existing and new Guests while matching their wishes and desires with relevant products and services. Requirements Additional Client Program Technology Standards ​ - A smartphone or tablet that can download an app for a security token - VOIP hardwired USB headset is required for class and for servicing (wireless headset is NOT allowed) - MUST maintain the most recent version of Windows 11 (fully patched with no pending updates)