Company Overview Smart Care Climate Solutions is the trusted service leader in the commercial and industrial refrigeration industry. Nationwide, leading grocery stores, cold storage facilities and distribution warehouses on Smart Care to design, build, maintain and repair commercial refrigeration and HVAC systems. Position Description The Sales Engineer/PM is the primary Smart Care sales contact for key customers and is responsible finding, qualifying, developing, proposing and closing business. After the sale, this role is responsible for making sure customer needs are being met thereby driving retention and growth of their assigned accounts. They will build long-lasting, mutually beneficial relationships with all levels in the customer organization, striving to find the systems and services which best fit the needs of the customer. This role excels at proactive communication with internal departments and external customers and works cross-functionally across Smart Care teams to ensure customer issues are being addressed and new opportunities are capitalized upon. To succeed in this position, candidates should have strong technical skills with exceptional communication, problem-solving and time management skills. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with customers. Main Responsibilities - Proactive and ongoing selling activity with customers to understand their needs and position Smart Care to win $1-$4M of project business, with service agreements attached. - Builds personal relationships with customers based on trust and respect seeking to be a trusted advisor. - Navigates customer organizations to build advocates and awareness across multiple functional areas and regional/local leaders - Develops solid Pipeline for work in development, and delivers signed contracts as Forecasted. Meets monthly with leader to review actions to build and move both pipeline and forecasted business to achieve individual sales plan. - Provides complete project information to the Operations teams ensuring adherence to customer requirements, scope, schedule, budgets and service-level agreements. - Works cross-functionally internally to resolve customer complaints / escalations and improves processes and communications to prevent future issues - Analyzes customer repair and maintenance data to learn more about customer needs, satisfaction, and growth opportunity areas - Creates annual strategic plans for assigned accounts including growth plans and budgets - Creates and conducts quarterly business reviews on Smart Care performance Qualifications - Bachelor’s or Associates Degree in Business or related field - 3-5 years of successful experience in Account Management, Business Development, Technical Sales or other customer facing roles - Excellent oral and written communications skills - Strong technical and problem-solving skills along with a high level of attention to detail - Effective prioritization and time management with a demonstrated sense of urgency - Sales process knowledge with solid negotiation and networking skills - Capacity to influence others’ behavior through persuasive presentations, effective customer relationship development, facilitation, training and development - Results-oriented, setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success, and leveraging resources to accomplish his/her priorities - Adept at grasping, understanding, and articulating divisional/company vision - Comfortable managing under pressure and ability to successfully multitask and prioritize - Passion to win and motivate a diverse team - Experience with Microsoft Excel, Power Point, Power BI, a definite plus About Smart Care Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.

• Help deliver utility-scale projects from early construction through substantial completion • Work closely with Development, Finance, Engineering, Procurement, Legal, and Operations • Ensure projects stay on schedule, on budget, and on track for successful handoff to Operations • Coordinate information across internal and external partners, track deliverables • Keep execution aligned with contract and quality standards • Report to a Project Manager and typically support one to two projects simultaneously • Compile and analyze contractor reports to prepare monthly external progress updates • Develop clear, visual presentations summarizing project status for internal and external stakeholders

Position Overview Job Duties - Creates and executes project work plans and revises as appropriate to meet changing needs and requirements. Develops statements of work, WBS, and overall project schedule. - Identifies resources needed and assigns individual responsibilities, by managing and monitoring team’s availability. - Manages day-to-day operational aspects of projects, including scope, schedule, budget and quality - Effectively applies Fortinet’s methodology and enforces project standards. - Minimizes Fortinet’s exposure and risk on projects. - Ensures project documents are complete, current, and stored appropriately from beginning to end. - Works closely with all customer-facing Fortinet functions, including sales, operations, order management, support and others to coordinate activities. - Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project. - Accurately forecasts revenue, profitability, margins, bill rates and utilization - Assures project legal documents are completed and signed - Facilitates PS, Presales & SE team and client meetings effectively. - Effectively communicates relevant project information to executive management. - Resolves and/or escalates issues in a timely fashion. - Understands how to communicate difficult/sensitive information tactfully - Highlight areas of improvement and recommend changes in methods, processes and tools. - Monitor and manage operational and customer satisfaction metrics to meet organizational goals. - Handle project escalations and follow up on customer satisfaction surveys. - Build and maintain strong relationships with the sales teams. - Recruit, hire and retain engineers for professional services, so the implementation processes can continue. - Maintain a great working atmosphere that allows personal and professional development to each one of the team members. - Define, document, enforce and enhance processes that speed up time for PS engagement request from Pre-sales team. - Collaboratively work with peers within region, in order to work on initiatives which can help to give better service to our customers, partners and the security community in general. - Manage relationships with customers, partners and corporate organizations to enhance technical support processes and drive PS projects’ satisfaction. - Establish, document and enforce processes that allow higher efficiency and productivity. - Align strategies to proactively avoid potential issues in any of the pre-sales processes established. - Constant follow up to processes making sure they are maintained properly. Job Experience / Abilities Required - Outstanding oral communication and presentation skills - Strong familiarity with project management software, such as Microsoft Project. - Experience as a Program Manager is a plus. - Experience at working both independently and in a team-oriented, collaborative environment - Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities - React to project adjustments and alterations promptly and efficiently - Flexible during times of change - Excellent conflict resolution skills - Ability to think creatively to develop new solutions to problems. - Ability to create a vision, establish a plan, and ensure plan execution through success. - Ability to coach others. - Experience in a Professional Services role in a networking/security company or equivalent education. - Demonstrated leadership skills. - Full knowledge of all relevant business policies and practices. - Strong ability to energize and lead others. - Previous experience leading teams is a must. - Multilingual skills are a plus: oral and/or written, Spanish and/or Portuguese. - Good technical knowledge on computer networks and Internet security. - Excellent organizational skills. - Adaptable and flexible, operating in a fast-paced, dynamic environment. - Ability to work and take quick decisions under pressure. - Willing to travel around 20% of the time. EEOC / AAP Accommodation: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Fortinet, Inc at (408) 235-7700 or accommodations@fortinet.com for assistance. EEO: All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 customers trust Fortinet to protect their businesses. We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at accommodations@fortinet.com. Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying.

• Join a talent pool to be contacted when vacancies arise. • Work on projects related to climate change, biodiversity, and inequality. • Demonstrate creativity and skills to make a difference in people's lives and the environment. • Collaborate with a team of motivated individuals to achieve a sustainable planet. • Send a CV and Cover Letter sharing why you'd want to join and what you can bring to the team.