Role Overview Sodexo is seeking a Senior Manager, Labor Optimization that will partner with HR, Payroll, PTO/Benefits, Operations, and IT to ensure workforce management processes align with business strategy, labor policies, and regulatory requirements. This role serves as a key liaison between business stakeholders and technology teams, translating operational and policy needs into scalable, compliant solutions within UKG Pro Workforce Management and connected HR systems. Our corporate division oversees the administrative, finance, human resources, information technology, legal, marketing, recruiting, sales, and supply functions at Sodexo. Holding a corporate role places you at the core of all Sodexo's operations. *This is a remote role with the successful candidate residing anywhere in the United States. Minimal travel is required for this role. What You'll Do - Collaborate with the PTO/Benefits team to accelerate the implementation of automated accrual processes for union employees within UKG Pro WFM. - Partner with HR and PTO/Benefits to implement and maintain PTO policies, accruals, eligibility, and payout practices. - Ensure consistent application of PTO programs across employee populations in compliance with regulatory and collective bargaining requirements. - Analyze and resolve PTO-related issues, advising HR on policy, process, and operational impacts. - Partner with Payroll to ensure pay rules support timely, accurate payroll processing.Identify and mitigate risks related to wage and hour compliance, payroll accuracy, and employee experience. - Collaborate with business stakeholders to understand needs, define requirements, and recommend solutions. - Serve as the gatekeeper for business requirements, ensuring clear, complete documentation before handing off to IT for system build and deployment. - Conduct impact assessments to evaluate effects on employees, payroll, compliance, and downstream processes. - Lead business validation and user acceptance testing to ensure solutions meet policy and operational intent. - Confirm UKG builds are complete and ensure business owners have all prerequisites in place for successful testing. - Partner with IT and Change Management to plan releases, assess impacts, and support communication and adoption. What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: - Medical, Dental, Vision Care and Wellness Programs - 401(k) Plan with Matching Contributions - Paid Time Off and Company Holidays - Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring - Extensive experience supporting UKG workforce management or HR operations, with strong exposure to PTO, timekeeping, scheduling, and payroll processes. - Experience partnering with HR, Payroll, and Operations to support policy execution and compliance. - Strong understanding of wage and hour regulations, PTO practices, and payroll impacts. - Proven ability to gather business requirements, assess impacts, and support organizational change. - Excellent analytical, communication, and stakeholder management skills. - Advanced degree or professional certifications (HR, Business Analysis, or Workforce Management) preferred. - Experience supporting multi-state, multi-country, or unionized workforce environments (U.S. and Canada preferred). Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & Requirements Minimum Education Requirement: Bachelor’s degree or equivalent Minimum Functional Experience: Three years

• Managing custom market research studies, end-to-end – including questionnaire design, fieldwork management, data synthesis, and report / narrative creation • Supporting Directors, VPs, and C-Suite in client management (from project administrative duties to final report debrief and activation), acting as a trusted client consultant • Owning projects throughout their lifecycle, taking responsibility for the success of every project and navigating through any roadblocks • Creating narratives that are straightforward, strategic, and actionable for our clients – and distilling these into visually compelling, executive-ready presentations • Staying up to date on market trends, releases, and developments to help our clients win

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Role summary The Sr. Manager, Infrastructure Reliability and AIOps Engineering is accountable for improving reliability, observability, and automated recovery across Cloud Infrastructure, Networking, Enterprise Tools, and IAM. This leader builds and operates the Operations and Reliability Engineering function using AIOps practices and is accountable for day-to-day operational outcomes, including incident response, escalations, and restoration quality. The role leads Reliability Analysts and partners with domain teams, ITSM/Platform Enablement, and Security to prevent incidents, reduce alert noise, and improve recovery performance. Scope and accountability This role is accountable for: • Operational ownership of event-driven incidents, including active participation in incident response, ticket escalation management, and coordination through resolution and restoration. • AIOps outcomes and governance for platform operations: event ingestion, normalization, correlation, alert quality, intelligent routing, and automated event-to-incident workflows. • Reliability outcomes across Cloud Infrastructure, Networking, Enterprise Tools, and IAM (SLO attainment, improved availability/latency where applicable, MTTD/MTTR reduction, reduced repeat incidents). • Signal quality management (alert hygiene, deduplication, suppression, threshold tuning, enrichment, and ownership mapping) to improve signal-to-noise and reduce operational toil. • Event correlation standards and service impact intelligence (dependency mapping, CI/service association, and prioritization logic aligned to CMDB/ITSM). • Automation quality and “production readiness” for self-healing workflows across all platform domains (validation, rollback, auditability, and measurable success criteria). • Reliability operating cadence (incident triage standards, major incident support model, post-incident reviews, problem trend management, and reliability roadmap governance). • Reliability standards for telemetry, runbooks, monitoring coverage, and operational readiness checks (aligned to ITSM practices and security/compliance needs where applicable). • Predictive avoidance driven IT Operations. Key responsibilities 1) Reliability operations leadership • Own the reliability execution model from signal → event → incident → restoration, including active incident engagement, escalation management, and accountability for ticket progression and resolution quality. • Operate and continuously improve the AIOps layer: event ingestion/normalization, correlation rule design, enrichment, deduplication, suppression, and noise reduction. • Drive measurable improvements in operational performance through alert quality KPIs (false positives, duplicates, unassigned events, time-to-triage). • Lead post-incident reviews with a prevention mindset; convert lessons learned into problem records, reliability backlog items, and automation candidates with clear owners and due dates. • Establish a consistent “incident learning → reliability backlog → automation delivery” feedback loop with Cloud, Network, Tools, and IAM teams. This role is expected to balance strategic reliability improvements with hands-on operational leadership during incidents and escalations, especially while AIOps capabilities and automation maturity are being established. 2) SLOs, observability, and proactive detection • Define reliability measurement across services and platforms: SLIs, SLOs, scorecards, and operational thresholds tied to customer impact and business priorities. • Ensure telemetry standards are implemented across domains (metrics, logs, traces where applicable) to enable fast correlation, accurate impact analysis, and actionable alerts. • Mature service health views and early warning signals by improving dependency awareness and context enrichment (service, CI, owner, criticality, user impact). • Partner with domain SMEs to identify “leading indicators” and implement proactive detection and prevention patterns. 3) Automation and self-healing coverage • Build and execute a reliability automation roadmap that reduces manual intervention, accelerates recovery, and improves operational consistency. • Ensure reliability workflows are validated prior to release, with clear rollback, verification steps, and success metrics (automation success rate, time saved, MTTR impact). • Lead development of event-triggered remediation and guardrails that safely automate recurring recovery actions, aligned with ITSM and change controls where required. • Establish standards for runbooks and automated playbooks so recurring issues have a clear manual path and an automation path. 4) Domain reliability accountability • Cloud Infrastructure: Drive resilient operational patterns, standardized health signals, runbook maturity, and automated recovery paths for critical services. • Networking: Improve detection of degradation, accelerate isolation and restoration, and mature automated health validation, rollback, and recovery routines. • Enterprise Tools: Establish monitoring and reliability standards for enterprise platforms, including readiness checks, health indicators, and integration dependency monitoring. • IAM: Ensure identity lifecycle automation is reliable and observable (provisioning, deprovisioning, access changes); reduce failures through monitoring, guardrails, and automated recovery/alerting. 5) Cross-functional leadership and governance • Partner with ITSM/Platform Enablement to strengthen event-to-incident flows, categorization, routing, major incident engagement, and service mapping alignment. • Partner with Security and Compliance to ensure reliability supports control execution (monitoring coverage, evidence quality, exception handling, and remediation reliability). • Establish reliability communications and governance cadence: weekly health review, monthly scorecard, quarterly roadmap outcomes, and prioritized reliability investment decisions. • Align domain teams on reliability standards and adoption (telemetry, runbooks, alerting conventions, correlation requirements, and automation intake). Required qualifications • 8+ years in infrastructure operations, SRE, reliability engineering, or platform operations (or equivalent experience). • 5+ years leading teams in an operations, reliability, or engineering environment. • Proven track record of designing, architecting and building reliability through AIOps/event correlation, observability, automation, and incident learning. • Experience building and operating alert/event management practices (signal quality, routing, enrichment, deduplication, suppression, and operational tuning). • Working knowledge across cloud infrastructure concepts, enterprise networking fundamentals, enterprise tool operations, and IAM lifecycle concepts. • Strong incident command and stakeholder communication skills, including executive-ready reporting and post-incident facilitation. Preferred qualifications • Experience implementing practical SLOs/SLIs, error budgets (where appropriate), and operational scorecards tied to business impact. • Experience with AIOps platforms and event-to-ITSM integration patterns (event ingestion, correlation, automated ticketing, and routing). • Scripting/automation leadership (PowerShell, Python, Ansible, Terraform, or similar) and experience operationalizing safe automation at scale. • Familiarity with service mapping, CMDB dependency modeling, and operational governance practices. • Experience establishing reliability standards across multiple infrastructure domains and driving adoption through governance and coaching. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

The SelectCommunity team at BCBST is seeking a compassionate and dedicated RN Case Manager to join our team in Shelby County. We take a person-centered approach, partnering closely with each member’s Circle of Support to ensure their individual needs are met. In this role, you will serve TennCare members with Intellectual and Developmental Disabilities who are enrolled in a 1915(c) Waiver program. This position also involves coordinating care across multiple partners, guiding members and providers through benefit programs, and helping manage complex situations where additional support is needed. You will oversee challenging cases to ensure interventions are implemented effectively and services are used appropriately. If this sounds like the kind of meaningful work that energizes you, we’d love for you to apply! Preferred candidates will have experience in Case Management, Med-Surg, Home Health, or working with individuals with IDD. You will be a great match for this role if you have: - 3+ years of experience in a clinical setting. - An active RN license (TN or compact states). - Ability to work independently from your home office with face-to-face visits required based on members acuity. - Candidates must live within 50 miles of Shelby County. Job Responsibilities - Supporting utilization management functions for more complex and non-routine cases as needed. - Serving as a liaison between members, providers and internal/external customers in coordination of health care delivery and benefits programs. - Overseeing highly complex cases identified through various mechanisms to ensure effective implementation of interventions, and to ensure efficient utilization of benefits - Performing the essential activities of case management: assessment: planning, implementation, coordinating, monitoring, outcomes and evaluation. - Digital positions must have the ability to effectively communicate via digital channels and offer technical support. - Effective 7/22/13: This Position requires an 18 month commitment before posting for other internal positions. - Various immunizations and/or associated medical tests may be required for this position. - This job requires digital literacy assessment. Job Qualifications License - Registered Nurse (RN) with active license in the state of Tennessee or hold a license in the state of their residence if the state is participating in the Nurse Licensure Compact Law. Experience - 3 years - Clinical experience required - 5 years - Experience in the health care industry - For Select Community & Katie Beckett: 2 years experience in IDD for Select Community is required Skills\Certifications - Excellent oral and written communication skills - PC Skills required (Basic Microsoft Office and E-Mail) Employees who are required to operate either a BCBST-owned vehicle or a personal or rental vehicle for company business on a routine basis* will be automatically enrolled into the BCBST Driver Safety Program. The employee will also be required to adhere to the guidelines set forth through the program. This includes, maintaining a valid driver’s license, auto insurance compliance with minimum liability requirements; as defined in the “Use of Non BCBST-Owned Vehicle” Policy (for employees driving personal or rental vehicles only); and maintaining an acceptable motor vehicle record (MVR). *The definition for "routine basis" is defined as daily, weekly or at regularly schedule times. Number of Openings Available 1 Worker Type: Employee Company: VSHP Volunteer State Health Plan, Inc Applying for this job indicates your acknowledgement and understanding of the following statements: BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law. Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page: BCBST's EEO Policies/Notices BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.