• Provide consulting service for-fee to clients who need to address strategic business issues by identifying and enhancing product functionality, systems, technology, and operations • Participating in project consulting team • Identify issues and assist to provide possible solutions • Manage scope, internal/customer resources, deliverable, and timelines • Participate in requirements gathering sessions performing gap analysis, system review, and data analysis • Provide billing details for timely invoices of assigned projects • Assist on large-scale long-term projects • Develop, coordinate internal resources and track/verify implementation efforts • Manage indirect reports externally and internally • Formulate team structure, develop project strategy, and resource management throughout project • Work with internal departments to generate sales leads • Be willing to travel to customer sites up to 25%

• Serve as subject matter expert for assigned business systems or processes, developing requirements, specifications, process flows, and supporting change management or project delivery • Partner with internal and external stakeholders to maintain and enhance existing applications, resolving business and technical issues to improve efficiency and user experience • Research, evaluate, and recommend improvements to processes and system functionality, applying operational best practices and aligning with business needs • Conduct system testing, including creation of test plans and cases, execution of User Acceptance Testing (UAT), and documentation of results to ensure quality and compliance • Collaborate across teams to monitor and ensure compliance with applicable regulations, laws, and audit requirements, while mitigating risk through proactive process improvements

This posting is for onboarding CereCore team members only. Please do not apply if you were not prompted. To the CereCore folks joining, your resume is not required. Please feel free to upload a blank document. Silver Hill Hospital (“SHH”) is fully committed to equal employment and advancement opportunities for all present employees as well as for applicants in all phases of the employment process (recruitment, hiring, assignment, conditions of employment, compensation, benefits, training, promotion, transfer, discipline and termination). Therefore, except in any cases of bona fide occupational qualification or need, SHH will act without regard to race, color, religion, national origin, age, sex, marital status, status as a protected veteran, sexual orientation, gender identity or expression, pregnancy, past/present history of mental disorder, intellectual disability, physical or learning disability, genetic information or any other characteristics protected by applicable law, (unless it is shown by supervisory personnel that a disability prevents performance of the work involved or may result in undue hardship) in all aspects of the employment process and relationship. This policy is based on the understanding that an applicant is able to handle the job requirements. Employment decisions will be based on merit, qualifications and abilities.

Customertimes is a global IT consulting company specializing in Salesforce and digital transformation solutions. With delivery centers across multiple regions, we help enterprise clients drive innovation, optimize business processes, and enhance customer experience through scalable and future-ready technology solutions. We are seeking a Marketing Consultant who will be responsible for developing, implementing, and optimizing digital marketing and customer engagement initiatives across inbound and outbound channels. This role combines strong CRM and marketing automation expertise with support for content workflows and cross-functional collaboration with brand, creative, and operational teams. The ideal candidate has both functional and technical knowledge of Salesforce Marketing Cloud (SFMC) and thrives at the intersection of marketing execution, customer data, and content operations. Purpose of the Role: - Drive execution of CRM and digital marketing campaigns using SFMC - Support lifecycle marketing and customer journey optimization - Ensure smooth coordination between marketing, content, and technical teams - Contribute to continuous improvement of marketing processes and tools Locations: Tunisia, Morocco, Job Responsibilities: CRM & Marketing Automation (Primary Focus) - Execute CRM and digital campaigns using SFMC tools (Email Studio, Journey Builder, Automation Studio, Contact Builder) - Design, build, and optimize automated customer journeys and lifecycle programs - Manage end-to-end campaign execution: briefing, segmentation, content coordination, deployment, QA, and reporting - Develop and optimize personalized communications and multi-step journeys - Perform A/B testing and analyze campaign performance to improve engagement - Create and manage data extensions, segments, and data models aligned with campaign needs - Troubleshoot CRM-related issues (data, deliverability, journeys, automations) - Provide SFMC best practices and guidance to internal stakeholders - Contribute to process improvements, templates, and workflow optimization Content & Digital Operations (Secondary Focus) - Support content readiness and activation processes across marketing channels - Collaborate with teams working on PIM and DAM platforms - Assist with content validation, metadata, taxonomy, and tagging updates - Ensure accuracy and completeness of product and campaign content before launch - Coordinate with brand, creative, and content teams to meet channel requirements - Participate in QA, publishing workflows, and governance processes - Support user access, approvals, and operational workflows - Contribute to reporting, service reviews, and continuous improvement initiatives Requirements: - 3–5 years of hands-on experience with marketing technologies - 2+ years of experience with Salesforce Marketing Cloud - Experience working within SFMC delivery or project teams - Understanding of customer data, segmentation, and consent management - Experience collaborating with cross-functional teams and external partners (agencies, creatives) - Exposure to PIM and DAM systems is a plus - Experience with incident/problem management or ticketing systems is an advantage - Salesforce Marketing Cloud: - Email Studio (templates, personalization, dynamic content) - Journey Builder (multi-step journeys, decision splits, entry sources) - Automation Studio (data imports, SQL, automations) - Contact Builder (data models, attribute groups, data extensions) - Knowledge of AMPscript, SQL, and HTML is a plus - Data Cloud experience is an advantage - Familiarity with DAM/PIM tools (e.g., Bynder, inriver) is a plus - Understanding of ITSM frameworks (e.g., ITIL) is an advantage - Comfortable with Microsoft tools and analytics platforms - Strong collaboration and stakeholder management skills - Proactive, solution-oriented mindset - Strong organizational skills and attention to detail - Ability to manage expectations and work with diverse stakeholders - Customer-focused approach - Continuous learning mindset and openness to feedback - Consulting mindset – able to propose solutions, not just identify problems - English – Full professional proficiency (C2) What We Offer: - Competitive salary; - 100% remote opportunity; - Paid vacation, days off and public holidays; - Opportunities for professional growth and advancement; - A collaborative and innovative work environment; - Support for participation in professional development opportunities (webinars, conferences, trainings, etc.); - Regular team-building activities and bi-annual company-wide events; - Flexible work environment (in-office, remote, or hybrid depending on preferences and manager approval). JR- 165852