• Serve as subject matter expert for assigned business systems or processes, developing requirements, specifications, process flows, and supporting change management or project delivery • Partner with internal and external stakeholders to maintain and enhance existing applications, resolving business and technical issues to improve efficiency and user experience • Research, evaluate, and recommend improvements to processes and system functionality, applying operational best practices and aligning with business needs • Conduct system testing, including creation of test plans and cases, execution of User Acceptance Testing (UAT), and documentation of results to ensure quality and compliance • Collaborate across teams to monitor and ensure compliance with applicable regulations, laws, and audit requirements, while mitigating risk through proactive process improvements

This posting is for onboarding CereCore team members only. Please do not apply if you were not prompted. To the CereCore folks joining, your resume is not required. Please feel free to upload a blank document. Silver Hill Hospital (“SHH”) is fully committed to equal employment and advancement opportunities for all present employees as well as for applicants in all phases of the employment process (recruitment, hiring, assignment, conditions of employment, compensation, benefits, training, promotion, transfer, discipline and termination). Therefore, except in any cases of bona fide occupational qualification or need, SHH will act without regard to race, color, religion, national origin, age, sex, marital status, status as a protected veteran, sexual orientation, gender identity or expression, pregnancy, past/present history of mental disorder, intellectual disability, physical or learning disability, genetic information or any other characteristics protected by applicable law, (unless it is shown by supervisory personnel that a disability prevents performance of the work involved or may result in undue hardship) in all aspects of the employment process and relationship. This policy is based on the understanding that an applicant is able to handle the job requirements. Employment decisions will be based on merit, qualifications and abilities.

Customertimes is a global IT consulting company specializing in Salesforce and digital transformation solutions. With delivery centers across multiple regions, we help enterprise clients drive innovation, optimize business processes, and enhance customer experience through scalable and future-ready technology solutions. We are seeking a Marketing Consultant who will be responsible for developing, implementing, and optimizing digital marketing and customer engagement initiatives across inbound and outbound channels. This role combines strong CRM and marketing automation expertise with support for content workflows and cross-functional collaboration with brand, creative, and operational teams. The ideal candidate has both functional and technical knowledge of Salesforce Marketing Cloud (SFMC) and thrives at the intersection of marketing execution, customer data, and content operations. Purpose of the Role: - Drive execution of CRM and digital marketing campaigns using SFMC - Support lifecycle marketing and customer journey optimization - Ensure smooth coordination between marketing, content, and technical teams - Contribute to continuous improvement of marketing processes and tools Locations: Tunisia, Morocco, Job Responsibilities: CRM & Marketing Automation (Primary Focus) - Execute CRM and digital campaigns using SFMC tools (Email Studio, Journey Builder, Automation Studio, Contact Builder) - Design, build, and optimize automated customer journeys and lifecycle programs - Manage end-to-end campaign execution: briefing, segmentation, content coordination, deployment, QA, and reporting - Develop and optimize personalized communications and multi-step journeys - Perform A/B testing and analyze campaign performance to improve engagement - Create and manage data extensions, segments, and data models aligned with campaign needs - Troubleshoot CRM-related issues (data, deliverability, journeys, automations) - Provide SFMC best practices and guidance to internal stakeholders - Contribute to process improvements, templates, and workflow optimization Content & Digital Operations (Secondary Focus) - Support content readiness and activation processes across marketing channels - Collaborate with teams working on PIM and DAM platforms - Assist with content validation, metadata, taxonomy, and tagging updates - Ensure accuracy and completeness of product and campaign content before launch - Coordinate with brand, creative, and content teams to meet channel requirements - Participate in QA, publishing workflows, and governance processes - Support user access, approvals, and operational workflows - Contribute to reporting, service reviews, and continuous improvement initiatives Requirements: - 3–5 years of hands-on experience with marketing technologies - 2+ years of experience with Salesforce Marketing Cloud - Experience working within SFMC delivery or project teams - Understanding of customer data, segmentation, and consent management - Experience collaborating with cross-functional teams and external partners (agencies, creatives) - Exposure to PIM and DAM systems is a plus - Experience with incident/problem management or ticketing systems is an advantage - Salesforce Marketing Cloud: - Email Studio (templates, personalization, dynamic content) - Journey Builder (multi-step journeys, decision splits, entry sources) - Automation Studio (data imports, SQL, automations) - Contact Builder (data models, attribute groups, data extensions) - Knowledge of AMPscript, SQL, and HTML is a plus - Data Cloud experience is an advantage - Familiarity with DAM/PIM tools (e.g., Bynder, inriver) is a plus - Understanding of ITSM frameworks (e.g., ITIL) is an advantage - Comfortable with Microsoft tools and analytics platforms - Strong collaboration and stakeholder management skills - Proactive, solution-oriented mindset - Strong organizational skills and attention to detail - Ability to manage expectations and work with diverse stakeholders - Customer-focused approach - Continuous learning mindset and openness to feedback - Consulting mindset – able to propose solutions, not just identify problems - English – Full professional proficiency (C2) What We Offer: - Competitive salary; - 100% remote opportunity; - Paid vacation, days off and public holidays; - Opportunities for professional growth and advancement; - A collaborative and innovative work environment; - Support for participation in professional development opportunities (webinars, conferences, trainings, etc.); - Regular team-building activities and bi-annual company-wide events; - Flexible work environment (in-office, remote, or hybrid depending on preferences and manager approval). JR- 165852

Cetera Financial Institutions is seeking a Financial Institutions Management Consultant (FIMC) focused on developing and supporting Financial Institutions (FIs) poised for growth working closely with other members of the Regional Growth Team (RGT), Channel, and key Cetera resources to ensure delivery of strategic value, growth, business consulting and wealth management expertise and guidance. This person will manage strategic business planning and relationships with Financial Institution executive management team, program management, financial advisors, support staff and other licensed staff within the financial institution. This position offers working remotely while supporting the West Coast region (CA, WA, OR, ID and HI) with up to 50% travel. Candidates must live within the territory and be available to work within Pacific and Mountain Time zones What will you do: • Manage strategic business planning and relationship management with Financial Institutions executive management team, program management, financial advisors, support staff and other licensed staff within the financial institution. • Serve as a strategic relationship manager for financial institutions poised for growth through proactive business consulting to grow the program and increase wallet share with, and enhance the experience for, clients and customers. • Serve as an accountability growth partner and coach in collaborating and designing tailored annual growth business plans to align with each FI’s strategic objectives and wealth management program goals. • Complete quarterly business reviews to ensure stated objectives and goals are being met and to ascertain any modifications needed to meet any current or new goals. • Responsible for identifying value-add opportunities for the Financial Institutions, working with key Cetera resources to offer our high-value programs to address and support the needs of the Financial Institution. • Retain current FI partners, owing to the process of renewing and renegotiating our partnerships. Engage other Cetera resources (Channel and/or Community Leader, Finance, Regional Team, Legal, Ops, etc.) showcase us overall current and future strategic value to the FI. • Aide Senior Manager, Regional Growth Team with overall partnership renewals within the region. • Work with Financial Institution Executives, Program Managers and Regional Growth colleagues on overall FI client segmentation, design advice and service models for client segments, prescribe support staffing models, collaborate on marketing strategies, enhance program efficiency on best practices and tech adoption, and initiate other relevant Growth360 program and advisor specific roadmaps. • Identify existing FI Advisors poised for growth and engage the Wealth Management Consultant in a strategic growth relationship with the Advisor. • Grow the advisor team within Financial Institutions by working with corporate functions within Financial Institutions to increase knowledge, skills, and execution ability in marketing, people management, financial management and development of wealth management offerings and staff. • Work with Financial Institution to improve skillset & effectiveness in recruiting and employment administration of Financial Advisors. • With the support of Cetera marketing teams, collaborate with FI’s marketing team to market the wealth management investment program offerings, enhance member & client engagement & ultimately increase client / customer penetration and wallet share. What you will need to have: • Bachelor’s Degree or equivalent experience • Previous Experience with a Regional, Community Bank or Credit Union • 10+ years of experience in Financial Services experience in a Relationship Management or Consulting Role • FINRA Series 7, Series 66 and/or Series 63/ 65 and Life Insurance License Compensation range: The base annual salary range for this role is $100,000 to $130,000, plus a competitive performance-based incentive compensation package. Base annual salary depends on a wide array of factors, including but not limited to skill set, years and depth of experience, certifications, and location. Base annual salary may also differ significantly due to geography and cost of labor considerations. #LI-Remote About Us What we give you in return: Not many teams can say that they support people’s dreams coming to life… We happen to do that every day. And as important as we know your career is, we recognize that there’s a whole lot more to life. To ensure that our Employees can make the most of their time outside of working hours, we offer a competitive salary and for full-time roles, a benefits package including: - Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship. - Easy access to mental health benefits to meet our team members and their families where they are. - 20 plus days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities. - 401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years. - Paid parental leave to support all team members with birth, adoption, and foster. - Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more. - Employee Assistance Program (EAP), LifeLock, Pet Insurance and more. About Cetera Financial Group: Cetera Financial Group® ("Cetera") is a leading network of independent retail broker-dealers empowering the delivery of objective financial advice to individuals, families and company retirement plans across the country through trusted financial advisors and financial institutions. Cetera is one of the largest independent financial advisor networks in the nation by number of advisors, as well as a leading provider of retail services to the investment programs of banks and credit unions. Through its multiple distinct firms, Cetera offers independent and institutions-based advisors the benefits of a large, established broker-dealer and registered investment adviser, while serving advisors and institutions in a way that is customized to their needs and aspirations. Advisor support resources offered through Cetera include award-winning wealth management and advisory platforms, comprehensive broker-dealer and registered investment adviser services, practice management support, and innovative technology. "Cetera Financial Group" refers to the network of independent retail firms encompassing, among others, Cetera Advisors LLC, Cetera Wealth Services LLC (f/k/a Cetera Advisor Networks), Cetera Investment Services LLC (marketed as Cetera Financial Institutions, or Cetera Investors. All firms are members FINRA/SIPC. Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. For us, this is the only acceptable way to do business. Accordingly, all employment decisions at Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law. Agencies please note: this recruitment assignment is being managed directly by Cetera’s Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated. Please review our Workforce Privacy Policy for further details on what information we collect and the purposes for collection.