• Craft and execute a comprehensive plan that ensures continuous, uninterrupted contact center operations for all our Risk, Fraud, and Payment teams • Directly manage exempt and non-exempt staff who oversee several hundred contact center agents located across the U.S. and internationally • Define a holistic Risk, Fraud, Responsible Gambling, and Payment Operations strategy with a view toward enterprise systems/structures, handling protocols, required tooling, and rules of engagement between/across organizational teams that aligns to your vision for the player experience for this group • Lead the Risk, Fraud, Responsible Gambling, and Payment Operations teams who provide a critical service to our Players and our Company • Partner with key stakeholders including Customer Care, Workforce Management, QA, Training, Product, Compliance, Legal, and others to formulate strategic and tactical plans for the Risk and Payments Operations group • Define and manage to KPIs that assess operational and performance excellence for your teams • Create and manage processes and procedures around accesses on BetMGM platform and safeguard controls around the network • Partner with functions to assess risk regarding new bonus campaigns and providing Risk knowledge and support to the Marketing Operations teams • Using defined KPIs and troves of Company and Player information, make data-driven decisions to lead your business and drive operational efficiency • Ensure compliance with various regulatory requirements, including internal & external reporting, account risk and fraud reviews, responding to regulator and patron complaints before deadline, etc. • Build reporting, dashboards, and conduct data analyses as needed by the business • Manage Risk, Fraud, Responsible Gambling, and Payments Operations including KYC processes and procedures while also partnering with internal stakeholders to continually optimize processes related to deposits, cash outs, chargebacks, payment disputes and recovery of funds. • Take an active role in BetMGM strategic projects by ensuring Risk, Fraud, Responsible Gambling, and Payment Operations requirements are contemplated • Manage the process of handling compliance issues by utilizing appropriate resources to investigate and resolve matters with minimal customer friction • Minimize potential business losses by challenging disputed transactions (e.g. liaising with the relevant Banks/Payment methods) and improving internal controls where needed • Guide your teams in best practices related to tracking, adapting to, intercepting, and acting upon suspicious and/or suspected fraudulent account activity • Provide Responsible Gaming reviews of customer accounts and ensure operational teams and the business are protected

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Our Risk Solutions team is currently seeking a Risk Solutions Consultant in our North Carolina location (Charlotte or Raleigh). This is a full-time, exempt role. Position is eligible for a fully remote arrangement. POSITION OVERVIEW: Conducts technical evaluations and loss analysis of prospective or existing policyholders. Identifies and analyzes exposures and controls. May also deliver consultative or technical services to policyholders. IN THIS ROLE, YOU WILL: - Conduct field surveys on prospect and existing policyholders and writes reports for underwriting. - Perform loss analysis. - Develop and deliver meaningful service solutions. - Create and follow up on essential recommendations. - Develop effective relationships with underwriting and agency partners that drives continual collaboration. - Participate in underwriting pipeline, new business, and renewal meetings to provide RS perspective regarding exposure and controls. - Communicates ideas or positions in a persuasive manner that build support, agreement, and commitment. Key Measures of Success: - Quality of work product – both survey and service - Productivity and timeliness - Partnership with underwriting and agency partners - Innovative ideas and implementation for quality and efficiency gains WHAT YOU NEED TO APPLY: - At least 3 years Risk Solutions/Loss Control field experience with a commercial lines national/regional insurance carrier. - B.S. degree preferred in a related field to include health and safety, science, engineering or equivalent. - Motivated self-starter with demonstrated initiative; ability to work independently with minimal direction. - Strong to exceptional communication skills, both verbal & written. - Professional loss control certification preferred to include CSP, CFPS, CIH, PE, CPCU, ARM. - Strong to exceptional analytical & problem-solving skills. - Demonstrated project management skills. - Ability to work in a dynamic environment on multiple projects, tasks or assignments. - Results focused. Physical Demands and Work Environment: - Ability to use a personal computer and other standard office equipment. - Ability to work in a fast-paced environment. - Ability to travel as necessary. - Ability to sit and/or stand for extended periods. - Ability to walk through customer buildings and facilities. - Ability to climb a ladder to various heights and maintain balance while performing work tasks. This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform. CAREER DEVELOPMENT: It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop. BENEFITS: We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed. Benefits include: - Medical, dental, vision, life, and disability insurance - 401K with a company match - Tuition reimbursement - PTO - Company paid holidays - Flexible work arrangements - Cultural Awareness Day in support of IDE - On-site medical/wellness center (Worcester only) - Click here for the full list of Benefits EEO statement: The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested. Privacy Policy: To view our privacy policy and online privacy statement, click here. Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here. Compensation: The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.

The primary responsibility of the Health Screener is to provide coverage in the field ensuring that health screenings are completed accurately and on time.  Maintain a safe and professional environment for clients and employees; perform with confidence all aspects of a health screening, including specimen collection and processing duties following established practices and procedures.  Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law. Military encouraged to apply. Job Description *Remote The purpose of this job is to perform routine activities related to employee relations, policy and compliance matters. - Assign, monitor and investigate team members and guest complaints; escalate when necessary - Resolve team member common operational questions and concerns; escalate when necessary - Collaborate with HRBPs and business leaders to resolve team member and guest issues - Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level - Compile document requests as they relate to employee relations, DOL, EEOC and litigation threats - All other duties as assigned. Qualifications - This position requires candidates to be legally authorized to work in the United States without employer sponsorship. - Bachelor's Degree or Equivalent - Minimum one (1) year experience in human resources related field preferred - General knowledge of all company policies (EEOC, ADA, etc.) - General knowledge of federal and state laws concerning labor relations - Intermediate Microsoft Office skills - Strong organizational skills with attention to detail - Ability to remain objective, calm, tactful, and persuasive in controversial and/or confrontational situations - Ability to communicate and interact effectively with different levels of the organization to negotiate, problem solve, complete projects and influence decision making - Self-motivated with ability to work both independently and within teams in order to establish and meet deadlines, goals, and objectives - Demonstrate integrity and ethical behavior including but not limited to confidentiality Additional Information Nation-wide Medical Plan/Dental/Vision 401(k) and Flexible Spending Accounts Employee Fuel Discount Adoption Assistance Tuition Reimbursement Onsite Gym and Cafeteria Weekly Pay All your information will be kept confidential according to EEO guidelines - Position Category: Employee Relations (EMPLOYEE RELATIONS)