Rate: $21-23 Position Summary: The Customer Success Representative is an email support role that is responsible for delivering efficient, empathetic, and professional support through email and other written channels. This role emphasizes clear, concise, and brand-aligned communication to accurately address customer inquiries and resolve issues. The representative plays a key role in upholding the company’s commitment to service excellence and customer satisfaction through clear communication, problem-solving, and personalized support. Responsibilities: •Efficiently respond to customer written communications, addressing inquiries related to order status, product information, returns, exchanges, and other questions with a strong focus on first-touch resolution and customer satisfaction. •Provide excellent service and instill trust in our customers through professional, empathetic, and consistent messaging in all written communications. •Research and resolve customer issues using internal tools and resources with accuracy and attention to detail. •Escalate complex or sensitive issues to senior team members or supervisors as appropriate. •Accurately document all customer interactions in CRM systems while adhering to company protocols. •Identify and report recurring issues or trends to help drive team and process improvements. •Stay current on company products, policies, and procedures to provide accurate information. •Collaborate with cross-functional teams to ensure timely and effective resolution of customer concerns. •Provide support to the team by assisting with inbound calls and completing additional opportunities as assigned by leadership, ensuring flexibility and adaptability. •An ability to identify situations that require verbal communication and transition from written to phone support when necessary. •Consistently meet or exceed individual performance targets, including information accuracy, professionalism, and customer satisfaction. •Flexibility to work overtime during peak business periods as required. •Other tasks and projects, as assigned.

• Provides customer service support in handling all patient inquiries through phone, email, direct mail and other channels • Maintain excellent quality standards, adhere to approved materials and guidelines • Accurately collect information required by individual programs and correctly capture in specific program databases • Answer product questions from customers according to company policy utilizing approved FAQs and discussion guides • Exhibit effective communication and tele-management skills • Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed • Effective identification and processing of potential Adverse Events and Technical Complaints in accordance with our Client’s Working Practice Documents (WPDs) • Demonstrate adherence to all Privacy/Security procedures as outlined in applicable WPDs • Adhere to all company policies and Standard Operating and Working Procedures • Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed • Identifying and triaging customer escalations through resolution, including collaboration with other functions to ensure compliant solution

• Promotes Stewart services and solutions through various sales and marketing activities designed to ensure customer success while maximizing Stewart revenue and market share. • Provides administrative and specialized operational support to sales representatives and/or sales teams to assist with the selling and closing of Stewart products in accordance with sales goals as specified by leadership. • Responsible for answering routine questions and issues about products and services from internal and external customers. • Effectively resolves inquiries or escalates concerns in a timely fashion. • Follows standard procedures and guidelines. • Understands how assigned duties relate to others within the team and how the team integrates with related teams. • Impacts own team through the quality of the support provided. • Recognizes and solves typical problems; selects solutions from established options. • Communicates moderately complex information in routine situations, typically within own team. • Works under general supervision with limited ability to modify approach. • Individual contributor having no supervisory responsibilities; manages own workload.

This is a remote position. Position Summary This remote contract role provides frontline support for Card Services Co.’s debit card services program. In this position, you will act as the first point of contact for banking inquiries and concerns from both consumers and business clients. You will assist customers with issues related to retail, commercial and online banking; address bankcard and fraud concerns (forgery, identity theft and policy questions); and identify cross‑sell opportunities and referrals where appropriate. Your responsibilities include delivering accurate and confidential service via inbound calls and ensuring adherence to the client’s policies and procedures. Key Responsibilities - Provide client support: Respond to inbound telephone inquiries from existing and prospective debit card clients on banking questions and concerns. - Resolve banking issues: Assist with concerns related to retail, commercial and online banking as well as bankcard issues, fraud, forgery, ID theft, policy and procedural questions. - Identify opportunities: Recognize cross‑sell opportunities and make appropriate referrals to other services or products. - Maintain confidentiality: Deliver accurate, confidential service through bankcards, business online banking or general servicing knowledge. - Document and adhere: Create and document cases in the client’s system for each interaction, maintaining compliance with regulatory and privacy requirements. Qualities of Top‑Performing Agents - Exceptional problem‑solving skills and the ability to think quickly when addressing customer needs. - Patience and empathy with a calm, professional demeanor, even under pressure. - Outstanding written and verbal communication skills to ensure clarity and understanding. - Commitment to friendly, knowledgeable and articulate service that builds customer confidence. - Meticulous documentation of all calls, resolutions and follow‑up actions to enhance the customer experience. Training & Certification - Mandatory and paid: All agents participate in a paid certification program to prepare you for Card Services Co.’s systems and policies. Training combines live virtual instruction with self‑paced study modules. - Two phases: - Phase 1 – Instructor‑Led & Self‑Study Content: March 17, 2026 – April 20, 2026. You will attend a blend of instructor‑led sessions and self‑study assignments. - Phase 2 – Certification Call‑Taking: April 21, 2026 – May 15, 2026. This phase focuses on handling live calls while completing certification requirements. - Class schedule: Classes are held Monday–Friday for six hours per day with two available time blocks: 9:00 a.m. – 3:00 p.m. ET or 4:00 p.m. – 10:00 p.m. ET. There is no class on Friday, April 3rd. Specific session times and attendance requirements will be communicated upon acceptance. Scheduling & Hours Service hours are available 24 hours a day, 7 days a week, 365 days a year. While agents may schedule hours at any time, the highest demand is typically between midnight and 5:00 a.m. ET. Contractors are required to commit to at least five hours on Mondays and/or Fridays each week. This MAX program also requires a commitment of 50 hours per invoice period to qualify for performance incentives; failure to meet the hour requirement may affect future eligibility. As an independent contractor, you control your schedule within these guidelines. Equipment & Workspace Requirements - Computer: A personal computer running Windows 11 (fully updated) with at least 8 GB RAM and an Intel® Core i5 processor (6th generation or newer) with four cores and a minimum 2.4 GHz speed. - Monitors: Two monitors for enhanced productivity and visibility. - Audio & video: A wired headset with a noise‑cancelling microphone and a separate webcam (must be used during training and some meetings). - Internet: A hardwired Ethernet connection (Wi‑Fi alone is not sufficient). - Mobile device: A smartphone (Apple or Android) for secondary code verification. - Security: The client will provide a YubiKey for secure authentication and may require additional hardware or software as part of enrollment. Eligibility & Contractor Responsibilities This opportunity is open to U.S. residents only. Customer service agents serve as independent contractors and are responsible for any taxes, expenses and equipment associated with performing this role. Be sure to consult a tax professional if you have questions about your obligations as a 1099 contractor. How to Apply This role is available to experienced customer service professionals who are ready to work as independent contractors. To apply, please submit a résumé that highlights your customer service experience and problem‑solving capabilities. All candidates must pass a background check and, in some cases, a drug screening. Once you’ve passed the interview, you’ll receive detailed information about training, system onboarding and compensation.