DSS, Inc. is a leading health information software development and systems integration company, offering services and solutions utilized daily by thousands of clinicians and administrative staff across both public and private sectors nationwide.
Implementation Specialist II
Location
United States
Posted
62 days ago
Salary
$70K - $85K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Implementation Specialist II
DOCUMENT STORAGE SYSTEMS INC
Job DetailsJob Location: REMOTE POSITION - Anywhere, FL 33408Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $70.00 - $85,000.00Travel Percentage: Road WarriorJob Shift: DayJob Category: TrainingDSS, Inc. is a leading health information software development and systems integration company, offering services and solutions utilized daily by thousands of clinicians and administrative staff across both public and private sectors nationwide. Overview The Implementation Specialist promotes DSS Inc.s mission by providing the highest level of care and training to our clients. Supports and trains our clients in various situations related to the learning and use of our products and services. The Implementation Specialist will: Travel approximately 36 weeks per year to include weekends and holidays when necessary while abiding by DSS Employee Expense Compliance Agreement Creation and delivery of Training Plans, Syllabi, Web Based Presentations and Training Materials Provide on-site, in person training in both classroom settings and one on one mentoring formats Provide on-site support during customer Go Live Delivers product demonstrations to potential or existing clients as well as internal staff Submits signed, on-site certification documents upon completion of training Reviews application set up with appropriate staff Other Duties: Responsible for verbal and written communication with clients and documentation of work activities and work processes Participates in internal and external Site Kick Off calls Attends Scrum Calls, Sprint Planning Sessions, Core Team Meetings, Development Planning Meetings as directed Participates in Quality Assurance Testing and troubleshooting of product Assists Documentation Department in the creation of Product Manuals Gathers requirements for workflow process and is involved with the configuration of application Works on Home Based Assignments when not on the road as given by the Training Manager or Director Cross train on other products as assigned by Training Director Abides by policies set forth in DSS and Departmental Handbook including Timesheet and Expense submissions Conditions of Employment: Must be a US Citizen or Permanent Resident. (Authorized to work in the US without current or future visa sponsorship.) Must be able to pass a Federal background check Must be determined suitable for federal employment. Security and Privacy Responsibilities: Individuals working for DSS or any Subsidiary will be subject to security and privacy requirements as explained in HIPAA, FedRAMP, and NIST 800-53. Additionally, they are required to undergo specific FedRAMP training to ensure compliance with all associated controls and responsibilities in the day-to-day performance of their duties. Individuals working in departments that are considered to be in the high-risk category will be required to undergo advanced training based on their role and level of access. Individuals with access to modify data and the configuration baseline will require further training. The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and make a reasonable accommodation as needed. QualificationsRequired Skills Prior EMR / EHR implementation Skilled in client process and training activities with 100% client focus and strong commitment to following up on client issues until resolution Ability to identify the importance or impact of issues and situations occurring within a clients workflow process and takes appropriate actions to suggest or introduce alternative processes or resolutions (i.e. workflow process consulting) Ability to effectively organize time while identifying barriers to progress, proposing solutions and setting priorities Excellent listening skills and clear and concise presentation skills Proficient in Microsoft Office Products (Word, Excel, PPT) Aptitude for understanding technical processes and the ability to learn new software as needed Hands on implementation experience in a hospital or clinical setting Preferred Skills: Knowledge of Camtasia, Articulate, Captivate or other authoring tools E-Learning development Fluent in the terminology used in the technical specialty that the product has been designed to support. Education: Required: Bachelors degree Equivalent experience or combination of education and experience considered Desired: Professional training in a medical discipline Certification(s), Licenses: Preferred: Training Focused Certifications Years of experience in a similar role: Required: 3+ years prior software implementation experience Desired: Prior VA or commercial Implementation experience Compensation: Salary at DSS Inc is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $70,000.00 to $85,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of DSS, Inc. total compensation package for employees. Physical Demands: Standing 25% per day Sitting 60% per day Walking 10% per day Stooping 5% per day Lifting 5 10 lbs. daily x 2 (normal workday) 50 lbs. unassisted when travelling with luggage Computer Work 50% per day Telephone Work 25% per day Reading 25% per day Other, please specify Travel apx. 36 weeks per year via common carrier and/or auto DSS Inc. is an Equal Opportunity Employer. If you need an accommodation seeking employment with DSS, Inc., please email jobs@dssinc.com or call (561) 284-7373. Accommodations are made on a case-by-case basis.
Related Guides
Related Job Pages
More Implementation Specialist Jobs
• Handle complex and large group implementations with overall coordination and support to employers and brokers • Attend Finalist meetings and facilitate regularly scheduled meetings with customers, brokers, and internal teams • Serve as the single point of contact for internal and external partners during the implementation process • Evaluate the needs of new customers and provide consultative solutions during implementation • Develop, communicate, maintain, and manage the detailed implementation project plan • Maintain knowledge of all Guardian group products, processes, and system capabilities • Facilitate the timely gathering of implementation information and enrollment data • Collaborate with internal and external teams to ensure successful implementation • Manage complex implementations and monitor customer satisfaction throughout the process • Mentor and assist with training of team members
Anlst, implementation
HSA Bank, a division of Webster Bank, N.A.Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.
At HSA Bank, we’re working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors. Are you ready to join us? As an Analyst on the Implementation team, you’ll be providing world-class customer service to our Business Partners, Employers, Agents, Brokers, Insurance Carriers, TPAs, employer relationships and channel partners. Using a consultative approach, you will onboard our employers, develop an optimal plan design to meet their business need, create and maintain a formal implementation plan, and deliver on quality execution and employer satisfaction. Key Responsibilities: Lead onboarding process for employers, which includes presenting the options and working with your assigned employers to select the best plan design and product set up to meet their needs, articulate the implications and customer experience of their go forward design, and conduct training on use of the product. Demonstrate and present how our CDH products will function within the chosen plan design/configuration. Has a strong command of all product offerings, including complex integration components. Anticipate, address, and develop solutions for concerns or challenges that an employer may face, leverage internal SMEs where needed to drive and deliver on quality execution. Manages implementation by developing and maintaining a detailed project plan for each assigned employer, with sign off by the partner at onset, throughout various components and upon completion. Completes file testing for specific file types and owns communication for all file testing throughout the course of the implementation. Key Skills/Experience Qualifications: - 2+ years’ experience in healthcare operations and/or implementation - High School Diploma required; Bachelor's degree preferred. - Excellent interpersonal, negotiation, and relationship-building skills. - Exceptional verbal and written communication skills. - Experience in project management. - Strong problem-solving skills. - Self-starter with a strong sense of ownership - “No task is too small” attitude, with a passion for service excellence and an eagerness to learn. The estimated salary range for this position is $55,000USD to $57,000USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation. #LI-BY1 #LI-REMOTE Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.
We currently have a vacancy for a Technology Specialist (M365 / Intune) fluent in English, to offer his/her services as an expert who will work remotely. In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major client’s IT team on site. Your tasks: - Administration of Microsoft end-point manager (Intune); - Administration of Windows Intune services and M365 application, authorization and authentication services; - Administration of Conditional Access services and Microsoft System Center Configuration Management (SCCM); - Monitor Microsoft Update announcements and plan for updates or manage mitigations; - Emergency Patching, application of mitigation/workarounds; - Investigation of root cause of incidents and proposal of permanent solutions; - Second tier incident management and apply mitigations or solutions; - PAM(Privileged Access Management) implementation and management; - Administration of Remote access and application and audit log administration.
Accountability & Learning Officer - SPARC M&E Framework Implementation
MSF InternationalMédecins Sans Frontières (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, healthcare exclusion and natural disasters. MSF offers assistance to people based only on need and irrespective of race, religion, gender or political affiliation. MSF International is the legal entity that binds MSF’s 24 sections, 26 associations and 18 branch offices together. Registered in Switzerland, MSF International provides coordination, information and support to the MSF Movement, as well as implements international projects and initiatives as requested.
Location: Any MSF Office* Contract: 100% - Fixed Term - The term of this assignment is intended to be for a period of two (2) years, nevertheless, the duration of the contract may be subject to the employment regulations and labor laws of the country where the selected candidate is based. Starting date: ASAP Deadline to apply: 19th of April 2026 Compensation and Benefits: MSF practice is to offer the compensation and benefits package in line with the MSF entity offering the contract. *By default, the successful candidate will be offered a contract in the MSF office of their country of residence at the time of application. I. MSF INTERNATIONAL Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, healthcare exclusion and natural disasters. MSF offers assistance to people based only on need and irrespective of race, religion, gender or political affiliation. MSF International is the legal entity that binds MSF’s 24 sections, 26 associations and 18 branch offices together. Registered in Switzerland, MSF International provides coordination, information and support to the MSF Movement, as well as implements international projects and initiatives as requested. II. POSITION BACKGROUND In 2026, the Strategic Planning and Resource Cycle (SPARC) began, replacing the previous Resources-Sharing Agreement (RSA4) and kicking off a six-year cycle of strategic activities, resources-sharing and reporting at movement level. The various SPARC workstreams consolidate ongoing projects focused on increasing implementation capacity into Movement-wide priorities and coordinated decision-making processes, informed by collective accountability mechanisms. One main tool for strengthening accountability and creating opportunities for collective learning is the SPARC Monitoring & Evaluation (M&E) Framework. The Framework puts in place regular data collection, cross-cutting analysis and reporting on SPARC areas of work. At the heart of the M&E Framework is the approach to connect SPARC reporting with existing monitoring, reporting and learning processes at entity and/or Movement-wide levels. Its high-level design is contained in the SPARC Memorandum of Understanding (MoU) with linked thematic M&E Plans distributed among the platforms, working groups or teams responsible for implementing and reporting on SPARC activities. III. PLACE IN THE ORGANISATION The Full ExCom is responsible for the implementation of SPARC, delegating specific responsibilities, for example the administration and coordination of the SPARC M&E Framework, to the International Office. The Accountability & Learning Officer reports to the Deputy Secretary General and collaborates closely with key stakeholders involved in implementing and/or reporting on SPARC activities, including but not limited to: • Executive International Platforms • International Platform Coordinators • Members of the Full ExCom • Reporting counterparts for the Collective Portfolio and its subsets • Reporting counterparts in ODs and entities • Other roles currently under the responsibility of the IO working on providing accountability to the Movement (e.g. Climate & Environment (C&E) mutual accountability framework implementer, the Mutual Accountability and Typology report focal point). IV. OBJECTIVES OF THE POSITION In close collaboration with the above-mentioned stakeholders, the Accountability & Learning Officer administers and coordinates the M&E Framework, bringing technical expertise to support the first implementation of the Framework, ensuring learning-based adaptation as well as timely collection of data and consolidation of analytical reports. V. MAIN RESPONSIBILITIES - Coordinate the first implementation of the SPARC M&E Framework, ensuring smooth communication and workflows among stakeholders, documenting learning and adapting the process to ensure success; - Implement the regular cycle of SPARC reporting as outlined in the SPARC M&E Framework, building stakeholder capacity and ease with the processes and digital reporting tools (e.g. Asana, Power BI); - Establish and maintain accountability tools, e.g. reporting dashboard, SPARC reporting metrics (OKRs, KPIs) in M&E Plans) in collaboration with implementing stakeholders; - Ensure smooth data collection, leveraging existing data sources as much as possible and promoting streamlined and fit-for-purpose reporting; - Consolidate SPARC reports coming from implementing groups or teams, integrating cross-cutting insight, foresight and analysis from all stakeholders; - Produce regular reports to for review by international governing bodies according to approaches and procedures in the SPARC MoU and M&E Framework; - Monitor reports for challenges and/or requests for support requiring direct Full ExCom oversight. Experience: - A minimum of five years' experience implementing or coordinating the implementation of monitoring and reporting processes, including data collection and consolidation; - Application of established methodologies in non-profit organisational reporting, e.g. Theory of Change, LogFrames, KPIs, MEAL, Appreciative Inquiry or similar– experience with an OKR approach considered an asset; - Analysis, report writing and presentation design; - Coordination of networked collaborators and stakeholder management. Skills: - Expertise in monitoring and evaluation methodologies, outcome and learning harvesting and report writing; - Expertise in digital project management and reporting tools, in particular Asana and Power BI. - Ability to understand the MSF political architecture, dynamics and drivers and to engage effectively across multiple stakeholders involved in SPARC. - Ability to successfully communicate complex information in concise and/or visually appealing ways to enable strategic decision-making. - Excellent interpersonal, cross-cultural and non-violent communication skills. - Ability to work effectively under pressure, displaying sound initiative and judgment. - Fluently spoken and written English, other language(s) an asset. Only shortlisted candidates will be contacted. At MSF, we are committed to an inclusive culture that encourages and supports the diverse voices of our employees. We welcome applications from individuals of all genders, ages, sexual orientations, nationalities, races, religions, beliefs, ability status, and all other diversity characteristics. MSF is committed to preventing abuse, inappropriate behaviour, lack of integrity and financial misconduct in its work and care spaces. MSF expects all staff to share this commitment and promote an environment where abuse and misconduct is not tolerated. We are committed to removing barriers for people with specific accessibility needs. If you need an adjustment to the recruitment process to be considered for the role, please let us know from the beginning of the selection process. Note: All offers of employment will be subject to reference checks and to appropriate screening checks. By submitting an application, the job applicant confirms his/her/their understanding of these recruitment procedures.

