• Analyze complex or technically difficult medical malpractice claims. • Provide resolution of highly complex nature and/or severe injury claims. • Coordinate case management within Company standards. • Manage total claim costs while providing high levels of customer service. • Investigate and gather information to determine the exposure on the claim. • Conduct or assign full investigation and provide report of investigation. • Negotiate claim settlement up to designated authority level. • Calculate and assign timely and appropriate reserves to claims. • Recommends settlement strategies; brings structured settlement proposals as necessary. • Coordinates legal defense by assigning attorney and coordinating support for investigation. • Monitors counsel for compliance with client guidelines. • Identifies and investigates for possible fraud, subrogation, contribution, recovery, and case management opportunities.

About Us At Selective, we don't just insure uniquely, we employ uniqueness. Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work® in 2025 for the sixth consecutive year. Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs. Overview Selective Insurance is seeking an Auto Claims Specialist to handle New England and New York claims. This is a remote position, but the ideal candidate will reside in that area. The purpose of this position is to provide direct handling of the company’s non- litigated and lower-level litigated Auto and/or general liability claims. These claims should not involve any major coverage issues. Position may also handle non-litigated UM/UIM claims. Responsibilities of this position include basic coverage analysis, investigation, evaluation, negotiation, and disposition of assigned claims. The individual in this position will also ensure claims are processed within company policies, procedures, and with the individual’s prescribed authority with exceptional standards of performance. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements. Responsibilities - Investigate coverage and liability of claims through telephone, automated correspondence, and/or personal contact with claimants, attorneys, insureds, witnesses, and others having pertinent information. Issue applicable coverage letters. - Analyze information in order to evaluate assigned claims to determine the extent of loss, taking into consideration contributory or comparative negligence. Assign medical or other experts to case and arrange for medical examinations when necessary. - Process incoming calls and correspondence from insureds, claimants and agents regarding questions or problems associated with claims. Interact with underwriters and agents on claim resolution. - Evaluate, negotiate, and resolve claims within delegated authority. Handle general liability and auto liability files from start to finish. Assign appropriate counsel if needed to defend a claim. - Update claims system on a continual basis to accurately reflect status of each assigned file and to initiate percentage of negligence on the part of the insured to determine "chargeability". - Receive and approve expenses incurred to investigate, process, and handle a claim. - Close claim by issuing check or denial and securing appropriate releases. Prepare check requisitions for all loss and expense payments. - Explore contribution on all claims assigned. - Prepare for and participate in claims review and settlement conferences. - Analyze information, including depositions, expert reports, attorney evaluations, and medical reports, gained from discovery during litigation in order to evaluate assigned claims to determine the extent of loss, taking into consideration contributory or comparative negligence. Assign medical or other experts to case and arrange for medical examinations. - Investigate damages, coverage, and liability related to a claim through telephone, automated correspondence, and/or personal contact with claimants, attorneys, insureds, witnesses, and others having pertinent information. Issue applicable letters based on state regulations and company directives, including coverage and status letters. - Review and approve expenses incurred to investigate, process, and handle a claim. - Assign appropriate counsel if needed to defend a claim. Attend/participate in depositions and trials as necessary. Recognize fraudulent claims activity that would be subject to SIU referral in accordance with company guidelines and subsequent referral to law enforcement or regulatory agencies. Document claim activity and maintain control of work through documentation and diary/task system. Establish and continuously review reserves. Qualifications Knowledge and Requirements - Effective verbal and written communication skills. - Strong time management and organizational skills. Negotiation and claim disposition skills with proven problem-solving ability. - Strong judgment and decision-making skills. - Self-starter with ability to work independently. - Moderate proficiency with standard business-related software. Education and Experience - College degree preferred. - Minimum of three years of auto claim handling experience preferred. - Experience handling commercial and personal lines. - Bodily Injury experience is required. - Industry training/designations preferred. Total Rewards Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off. Additional details about our total rewards package can be found by visiting our benefits page. The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs. Pay Range USD $83,000.00 - USD $108,000.00 /Yr. Additional Information Selective is an Equal Employment Opportunity employer. That means we respect and value every individual’s unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences – and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions. For Massachusetts Applicants It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Title: Claim Specialist – Michigan PIP - Meemic Location: MI-MEEMIC-Auburn Hills Full time - Hybrid Job Description: It’s a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Salary Job Description: Claim Specialist – Michigan PIP – Meemic Reports to: Claim Manager as appropriate What you will do: The Auto Club Group is seeking prospective Claim Specialist who will work under minimal supervision with a high-level approval authority to handle complex technical issues and complex claims. In this position, you will have the opportunity to: - Claim handling responsibilities will include the following: reviewing assigned claims, contacting the insured and other affected parties, setting expectations for the remainder of the claim process, and initiating documentation in the claim handling system. - Complete complex coverage analysis. - Ensure all possible policyholder benefits are identified. - Create additional sub-claims if needed. - Complete an investigation of the facts regarding the claim to further and in more detail determine if the claim should be paid, the applicable limits or exclusions and possible recovery potential. - Conduct thorough reviews of damages and determine the applicability of state law and other factors related to the claim. - Evaluate the financial value of the loss. - Approve payments for the appropriate parties accordingly. - Refer claims to other company units when necessary (e.g., Underwriting, Recovery Units or Claims Special Investigation Unit). - Thoroughly document and/or code the claim file and complete all claim closure and related activities in the assigned claims management system. - Utilize strong negotiating skills. Claim Specialists are assigned to the PIP unit and are responsible for Michigan PIP intermediate claims involving fractures, mild closed head injuries, surgical procedures, and claims involving attendant care. The role may require proficiency in dealing with the MCCA and attorney represented claims. May handle losses beyond those identified previously. Work with insureds, physicians’ offices and medical insurance carriers to obtain necessary information to complete the claims review process and make the appropriate determinations With our powerful brand and the mentoring, we offer, you will find your position as a Claim Specialist can lead to a rewarding career at our growing organization. Work Environment This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy. How you will benefit: - A competitive annual salary between $67,300 to $75,000 - ACG offers excellent and comprehensive benefits packages, including: - Medical, dental and vision benefits - 401k Match - Paid parental leave and adoption assistance - Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays - Paid volunteer day annually - Tuition assistance program, professional certification reimbursement program and other professional development opportunities - AAA Membership - Discounts, perks, rewards, and much more We’re looking for candidates who: Required Qualifications (these are the minimum requirements to qualify): Education: - Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience - In states where an Adjuster’s license is required, the candidate must be eligible to acquire a State Adjuster’s license within 90 days of hire and maintain as specified for appropriate states. - A valid driver's license is required if the primary responsibilities of the role involve conducting in-person inspections or frequent in-person meetings with members. Experience: Three years of experience or equivalent training in the following: - Negotiation of claim settlements - Securing and evaluating evidence - Preparing manual and electronic estimates - Subrogation claims - Resolving coverage questions - Taking statements - Establishing clear evaluation and resolution plans for claims Knowledge and Skills: Advance knowledge of: - Essential Insurance Act (Michigan) - Fair Trade Practices Act as it relates to claims - Subrogation procedures and processes - Intercompany arbitration - Handling simple litigation Advance knowledge of: - Negligence Law - No-Fault Law - medical terminology and human anatomy - MCCA and attorney represented claims Ability to: - Handle claims to the line Claim Handling Standards - Follow and apply ACG Claim policies, procedures and guidelines - Work within assigned ACG Claim systems including basic PC software - Perform basic claim file review and investigations - Demonstrate effective communication skills (verbal and written) - Demonstrate customer service skills by building and maintaining relationships with insureds/claimants while exhibiting understanding of their problems and responding to questions and concerns - Analyze and solve problems while demonstrating sound decision making skills - Prioritize claim related functions - Process time sensitive data and information from multiple sources - Manage time, organize and plan workload and responsibilities - Research, analyze, and interpret subrogation laws in various states Preferred Qualifications: Education: - Associate degree in Business Administration, Insurance or a related field or the equivalent in related work experience - Completion of the Insurance Institute of America's: General Insurance Program, Associate in Claims, Associate in Management or equivalent - CPCU coursework or designation #LI-LC1 Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. Important Note: ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

• Managing a portfolio of motor vehicle (automobile) or ATM claims • Managing a portfolio of material recovery (subrogation) claims • Receiving claim declarations by email and customer calls, and supporting clients through the claim handling process until closure • Participating in the setup and long-term maintenance of our partnerships