Agency Dept of Health and Human Services Division HEALTH BENEFITS Job Classification Title Human Services Program Consultant III (S) Position Number Grade NC16 About Us The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. Description of Work This is a temporary position and there are no leave or retirement benefits offered with this position. Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High-Deductible Health Plan (HDHP). For more information on health benefits offered visit www.shpnc.org. NOTE: Permanent and time-limited NC State Government employees must separate from their permanent or time-limited position to work in a temporary position. Temporary Solutions cannot accommodate dual employment. Knowledge Skills and Abilities/Management Preferences This position has been reposted. Previous applicants must reapply to be considered. This temporary position is home-based. The Operations Support Team (OST) provides training, technical assistance, and consultation to staff of all 100 local county departments of social services who work in programs to deliver services and benefits to families and children who are experiencing economic and family crisis. The primary purpose of this position is to assist the county departments of social services in the administration of Medicaid, which is one of the multiple means-tested programs that provide services for all families served at the county level through the NC FAST system, i.e. Work First, Medicaid, Food and Nutrition Services, or Subsidized Child Care Services. County DSS business flow process, program consultation, policy interpretation, program technical assistance, policy training and NC FAST technology assistance is provided to ensure that policy is uniformly understood and executed, and that corrective action is accomplished for exceptions. In addition, multi-program management consultation is provided. Most of the necessary functions are carried out in visits to the County Departments of Social Services, individual conferences with Income Maintenance Program Managers and Supervisors and County DSS Directors or in group meetings. There is also contact with applicants and recipients, with partner agencies and with specific program service providers. Job Specific Responsibilities: - Provide oversight of county administration of the multiple means-tested programs that provide services for all families served at the county level through the NC FAST system and to ensure that all benefits are issued in a timely, accurate, and efficient manner. - Ensure program compliance and promoting program improvement. - Develop corrective action plans with the county as needed, and monitor and evaluate the corrective action plan, and provide feedback to the county regarding performance. Identify, coordinate, and deliver needed training in policy across programs and NC FAST procedures and functions, supervisory skills, resource management methodology, customer service principles, interviewing skills, etc. - Complete county visit and activity reports, activity summaries, letters to directors of social services departments, and other correspondence as assigned. Hourly Rate: $28.00 to $34.00 (Based on education and/or years of relevant work experience reflected on the application) Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification.  The Knowledge, Skills, and Abilities listed within this vacancy announcement will be used only as management preferences and will be used to screen for the most qualified pool of applicants.   Management prefers applicants with the following: - A valid NC driver’s license for travel is required for this position. - At least 3 years of economic benefits (Medicaid, Work First, or Food and Nutrition, etc.) experience in a supervisory or program management capacity, preferably in a Medicaid program. - Working knowledge of county social services program policies. - Knowledge of program and services funding to advise counties. Understanding of adult learning principles. Supplemental and Contact Information: The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/. DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Master's degree in a discipline relative to the program from an appropriately accredited institution and four years of related experience; or Bachelor’s degree in a discipline relative to the program area from an appropriately accredited institution and six years of related experience; or an equivalent combination of education and experience. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: Yalanda Fullwood Email: talentacquisition@dhhs.nc.gov

The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad. The Baldwin Group has award-winning industry expertise, colleagues, competencies, insurers, and most importantly, a highly differentiated culture that our clients consider an invaluable expansion of their business. The Baldwin Group (NASDAQ: BWIN), takes a holistic and tailored approach to insurance and risk management. POSITION SUMMARY: - The Sr Client Service Specialist, Commercial Risk works closely with advisors, line-of-business specialists, and dedicated client servicing professionals to analyze client data, evaluate needs, and help create effective risk management solutions designed to meet clients’ financial goals. PRIMARY RESPONSIBILITIES: - Prepares premium allocations. - Prepares and updates draft renewal proposals. - Prepares documents for presenting risks to market. - Prepares applications, summaries of insurance, and other coverage related documents. - Assists client service teams in the preparation of presentation materials. - Analyzes and summarizes complex data and compiles reports without supervision. - Records data into appropriate insurance company and firm software programs. - Processes complex audits and complete audit worksheets. - Reviews contract requirements for complex cert requests. - Reviews quotes in depth. - Quotes flood and builder's risks policies as requested by an Account Manager. - Handles processed based quoting for assigned book i.e. NFIP, bonds, small builder's risk - Handles the renewing of bonds and flood policies. - Identifies and follow up on binding subjectivities. - Trains and mentors other Analysts. - Completes special projects as assigned. - Looks for opportunities to improve the firm, business segment and processes. - Brings issues and discrepancies to the attention of appropriate leadership. EDUCATION AND EXPERIENCE REQUIREMENTS: - Experience (years and type of experience): 2 years’ experience in the insurance industry required; 3+ years’ experience in the insurance industry preferred - Certification(s): None required; None preferred - License(s): Maintains all licenses as required by the State Department of Insurance to provide service, consultation, and financial risk transfer solutions in states where the firm functions or be willing and able to obtain all required licenses within the first 90 days of employment required; Maintains all licenses as required by the State Department of Insurance to provide service, consultation, and financial risk transfer solutions in states where the firm functions or be willing and able to obtain all required licenses within the first 90 days of employment preferred KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: - Strong analytical, research and problem-solving skills. - High attention to detail. - Strong verbal and written communications skills. - Ability to multi-task and work effectively in a fast-paced team environment. - Demonstrates the organization’s core values, exuding behavior that is aligned with the firm’s culture TECHNICAL, COMPUTER, AND SYSTEM-SPECIFIC SKILLS REQUIRED: - Intermediate to advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) - Ability to learn any other appropriate program or software system used by the firm as necessary OTHER REQUIREMENTS: - None SPECIAL WORKING CONDITIONS: - Fast paced multi-tasking environment IMPORTANT NOTICE: - This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodations to applicants and colleagues who need them for medical or religious reasons. EEOC (STATEMENT): - BRP is an equal employment opportunity firm and strives to comply with all laws prohibiting discrimination based on race, color, religion, age, sex (including sexual orientation and gender identity), national origin or ancestry, disability, military status, marital status, and any other category protected by federal, state, or local laws. All such discrimination is unlawful, and all persons involved in the operations of the firm are prohibited from engaging in this conduct. #LI-HYBRID #LI-JL1 Click here for some insight into our culture!

What could an extra $1,000-$2,000 each month do for your household? We are helping teams find qualified candidates the chance to enter financial services on a part-time basis while working fully remotely. This means that you get all the earning potential of a trillion-dollar industry without having to give up the security of your current position. Pay off your house early, take the vacations your family deserves, or save for early retirement. 20 hours per week, from home, is all it takes to learn a new skill that could change everything! Through providing personalized benefits solutions, you’ll be the architect of your client’s security tomorrow. In this role, you can expect to: • Converse virtually with clients, weaving financial strategies that empower. • Cultivate client bonds that stand the test of time. • Ride the crest of industry trends, fortifying your knowledge. • Work alongside a dynamic remote team, where collaboration is the heartbeat of success. Benefits: • Work virtually, from anywhere • Comprehensive training provided • A fun, energetic, and positive team environment • Rapid career growth and advancement opportunities • Weekly pay Responsibilities: • Calling and receiving calls from clients • Scheduling appointments with clients who request our benefits • Presenting and explaining insurance products and benefits packages virtually • Completing applications for insurance products • Attending ongoing, optional training sessions *All interviews will be conducted via Zoom video conferencing (Global Elite Empire Consultants is a third-party recruiter, not an insurance agency)

• Partner with assigned Client Manager(s) to maintain and grow existing business and ensures positive account relationships are maintained. • Assist in the preparation of benefit design analysis for specialized proposals and quotes. • Runs financial reports or performs basic financial analysis on utilization data and market research and analysis. • Develop detailed specifications for implementation of new products for clients. • May conduct enrollment meetings during the account renewal process. • Analyze operational business problems and provide problem resolution and effect change to all facets of the company.