• Partner with assigned Client Manager(s) to maintain and grow existing business and ensures positive account relationships are maintained. • Assist in the preparation of benefit design analysis for specialized proposals and quotes. • Runs financial reports or performs basic financial analysis on utilization data and market research and analysis. • Develop detailed specifications for implementation of new products for clients. • May conduct enrollment meetings during the account renewal process. • Analyze operational business problems and provide problem resolution and effect change to all facets of the company.

About this Opportunity Ericsson is looking for a Head of Integration Services Hub1 within Service Line (SL) Business and Operations Systems (BOS) as a key leadership role part of BOS Delivery Excellence, responsible for leading the service excellence. The role focuses on services business pre-sales and overlooks integrated delivery models setup including System Integration, Application Development & Maintenance , and IT Managed Services. This role reports to the Head of SL BOS Delivery Excellence for MEMA and will be part of BOS Delivery Excellence Leadership team. What You Will Do: • Lead BOS service excellence, managing team of senior services professionals.• Accountable for services engagement and pre-sales including target topline and profitability.• Responsible for aligning with Solution Area on Services GTM and drive services offering build up , presales and delivery engagements for the EMEA region.• Secure service delivery readiness through competence planning inline with business and portfolio evolution.• Senior People Manager of own unit and a senior Leader across matrixed organization extending to solution line professionals in other CU BOS, BOS solution lines and SD/SDU units.• Adopt, position and expand integrated service delivery offerings; with focus on customer value realization, delivery efficiency, and adapting to different commercial models.• Champion delivery efficiency initiatives in collaboration with program management, CU BOS SL and SD/SDU.• Set Individual Performance and Development goals for members with regular check-ins.• Responsible for team dimensioning; and Cost Center Responsible to deliver over-Absorption target and required Utilization/Billability.• Drive a Knowledge Sharing and Asset building culture across their community. • Instill a culture of add-on sales and customer value maximization. What You Will Bring: • 12+ years of experience in telecom industry with leadership track record in professional services including system integration, application development & maintenance, and IT managed services.• Deep understanding of BOS portfolio including products and services.• University degree in ICT/Engineering. A graduate degree such as an MBA is a plus. • Strong People Manager track record leading Senior Team members and leading Leaders.• Deep Telecom knowledge including understanding of Telecom networks, OSS & BSS components and familiarity with TmForum (eTOM, SID, TAM)• Advanced experience with IT Systems and Integration o OSS and BSS full stack integrations and surrounding ecosystems o API management & microservice architecture o Cloud-Native & Platform transformation o Data analytics, AI/ML applications in service operations• In depth knowledge of different SDLC methodologies including Agile, Waterfall and DevOps approaches.• Proven experience with MS IT and ADM related frameworks - ITIL, COBIT & SAFe• Demonstrated experience leading cross-functional highly matrixed and globally distributed teams.• Recommended certifications (external): ITIL, Lean Six Sigma, PMP• Recommended certifications (internal): MSCOO, ICT PD JS8 GIAP certification• Strong consultative, presentation, and communication skills• Proven track record to deliver results within a time sensitive and high-pressure environment. • Highly proficient collaboration skills• Solid ability to communicate effectively at executive levels.• In-depth knowledge of running Organizational and Solution Level Governance.• Fluent in English; additional languages are a plus. Note: There are a total of 4 Head of Integration Services Hub vacancies with the same responsibility and skills requirements. Ericsson South Africa recruits in line with its Employment Equity plan and will therefore give preference to suitably qualified candidates who are members of designated groups. Would you like to take a tour to "Life at Ericsson MEA", visit short video Click Here Why join Ericsson? At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Req ID: 776664

• Communicate with clients via phone, email, and virtual meetings • Support client requests through coordination and follow-up • Maintain accurate records and track client details consistently • Organize task details to support timelines and service accuracy • Collaborate with team members and partners as needed

• Communicate with clients via phone, email, and virtual meetings • Support client requests through coordination and follow-up • Maintain accurate records and track client details consistently • Organize task details to support timelines and service accuracy • Collaborate with team members and partners as needed