Customer Service Representative REMOTE - New Hampshire Based opportunity - MUST LIVE WITHIN 2 hours of Newington, NH HQ - Relocation is not available SIG SAUER, Inc. is a leading provider and manufacturer of firearms, electro-optics, ammunition, airguns, suppressors, remote controlled weapons stations, and training. For over 250 years SIG SAUER, Inc. has evolved, and thrived, by blending American ingenuity, German engineering, and Swiss precision. Today, SIG SAUER is synonymous with industry-leading quality and innovation which has made it the brand of choice amongst the U.S. Military, the global defense community, law enforcement, competitive shooters, hunters, and responsible citizens. Additionally, SIG SAUER is the premier provider of elite firearms instruction and tactical training at the SIG SAUER Academy. Headquartered in Newington, New Hampshire, SIG SAUER employs people across various U.S. locations, and global facilities across multiple regions. SIG SAUER is certified a Great Place to Work™. For more information about the company and product line visit: www.sigsauer.com. Position Summary: The Customer Service Representative will support our direct product consumers by facilitating repairs, sales, and providing product knowledge. They are the key link between customers and SIG. This is an entry level position that coordinates internally and externally to manage and support sales functions while keeping our customers satisfied and engaged with our products and services via phone, email, and other means of communication. FLSA: Exempt Job Duties and Responsibilities: - Respond to incoming inquiries for new orders, warranty claims, pricing, availability, general inquiries, and support for all product lines. - Sell products and accessories to consumers that support their described needs. - Support the department on a variety of tasks related to the consumers interests and/or development of business. - Collaborate with Finance, Legal, Marketing, IT, and other internal teams to best serve our customers. - Utilize required programs to manage orders, returns, repairs, interactions, and research technical requirements and questions. - Ability to handle up to 50 calls per day when the demand requires. - Maintain a rolling 90-day 90% average or higher satisfaction score. - Meet a sales quota of $1,000 per week (firearms) and warranty sales closing ratio of 25% or higher (optics). - Communicate trends in customer inquiries to management. - Attend customer-facing tradeshows when possible. - Maintain a professional, empathetic, and positive demeanor to optimize customer satisfaction. - Engage in Continuous Improvement projects and tasks. - Participate in and sustain 5S Standards. - Must follow all required Safety and ISO procedures. - Miscellaneous duties as assigned. Education/Experience & Skills: - High School diploma or equivalent required, a 2-year college degree preferred, and one to three years of previous work experience is required. - Experience working in a Call Center environment is preferred. - Knowledge of customer service principles, best practices, and strong troubleshooting skills are necessary to be successful in this role. - Knowledge of hunting practices, shooting sports, ballistics, sporting optics and rifle scope applications is preferred. - Ability to adapt to changing priorities and responsibilities working in a dynamic and fast paced business environment. - Excellent organizational skills and strong attention to detail. - Demonstrated ability to effectively prioritize and execute multiple projects at once and manage on-time results. - Working knowledge of Microsoft Excel, Word, and PowerPoint. - Understanding of Customer Relationship Management (CRM) tools. - Self-motivated and customer focused. - Able to identify and analyze complex problems and communicate findings and solutions clearly to key stakeholders. - Must be able to clearly, concisely, and accurately convey ideas and information to others, both verbally and in written form. Working Conditions: - - Prolonged periods of sitting at a desk and working at a computer using a keyboard, mouse, and phone/headset performing repetitive tasks. - Ability to open file cabinets, reach with hands and arms, bend, and twist, lift and move files. - Ability to lift up to 25 pounds. - Must wear required Personal Protective Equipment (PPE) where required. - Must comply with all work exposure EH&S training requirements and adhere to SIG SAUER Inc. Security Mandates. - Live fire on active firearms ranges, must always be able to demonstrate safe handling of firearms. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.

• Install new Brainlab devices and software in hospitals • Install SW/HW upgrades • Perform Maintenance and Inspection of systems/devices incl. Electrical Safety Tests in specified time • Perform Troubleshooting independently • Repair systems/devices and minimize down time • Complete every installation or service assignment quickly and efficiently • Plan, organize, and implement all service assignments conscientiously and independently following the directive from the Support Manager • Perform mandatory administrative tasks accurately • Document performed services according to Brainlab policies • Provide ideas and innovation to improve current products, provide sustainable input for continued engineering • Keep customers up-to-date regarding open requests, maintain good customer relationship and deliver high level customer service • Maintain good and efficient communication between customers, colleagues and superior

Description Be The Next Customer Care Specialist (Bilingual German/English) - Remote Premier NX is the expert in providing Customer Experience Solutions. We are the next evolution for our clients and your career.Our clients include many prestigious brands in pharmaceutical, healthcare, food, consumer packaged goods and beauty care companies. As a Customer Care Specialist, you will contribute to Premier NX’s success by meeting our client’s service levels. Come join us! SUMMARY: We are seeking a detail-oriented and customer-focused Bilingual German/English Customer Care Specialist to support a well-known global brand in the baby carrier space. The Customer Care Specialist is responsible for responding to complex consumer inquiries via phone, email and live chat. The Specialist will assist German and English-speaking consumers with order inquiries, product information, shipping updates, refund processing and replacements accurately and efficiently. Hours of Operation: We provide support to our client from Monday through Friday with shifts between 7:00AM – 3:00PM EST or 8:00AM – 4:00PM EST. Specialists work remotely with equipment supplied provided the required minimum internet speed service is validated. Key points of the role: - Our contact center provides extraordinary service and the Representative must demonstrate a high level of sensitivity, empathy, and patience with each consumer. - We support a Remote Representative workforce by providing the equipment needed for the role (e.g. laptop and accessories). Candidates are required to meet specific employment conditions as outlined in our Telecommuting Policy, including having a private workspace and a minimum level internet service of 100 MBPS (megabits per second) download speed. - This is a high-volume call center position and as such, you will be assigned a shift time which serves as your regular work schedule. You must adhere to your assigned work schedule and complete each shift in its entirety. While this position is remote, it is not a flexible position where you can adjust your own schedule. - Candidates must be able to work with multiple systems and communication channels at the same time. Attention to detail is critical as many of our cases are not first contact resolution. All contact information and notes must be complete to allow another representative to move the case forward. - Consumer contact with our call center is regularly audited for Quality Assurance (QA), product knowledge and case coding. - We consider our representatives on this product a team working together to address the questions, concerns and issues - Our training process is intense and requires self-discipline. The first couple of days requires independent reading to understand the team setup and our client's website and pricing. After which, new representatives will participate in remote training on our systems, SOPs and product training. The more time you put into training the more successful you will be. KEY RESPONSIBILITIES: - Answer incoming phone calls, live chats, and respond to written communication. - Troubleshoot any issues related to the consumer product. - Assist consumers with order inquiries, product information, and shipping updates. - Process refunds and replacements accurately and efficiently, - Make recommendations based on consumer’s needs. - Effectively handle quality complaints, adverse events and claims according to Standard Operating Procedures while maintaining superior customer service etiquette. - Deliver a high-quality, empathetic customer experience across all channels. - Manage multiple systems and tasks simultaneously in a fast-paced environment. - Continually maintain working knowledge of all company products, services, and promotions. - Fully, accurately, and immediately log all customer and contact information, using various CRM tools and adhering to all compliance standards. Requirements QUALIFICATIONS: - Fluent in German and English (written and spoken). - Ability to multitask and navigate multiple systems efficiently. - Excellent verbal and written communication skills with attention to detail including active listening and reflection with the goal of gathering information and delivering supportive and consultative problem-solving. - Must be able to maintain professional behavior and a courteous and helpful demeanor in stressful situations. - Familiarity with smartphone technology and applications, and ability to navigate between several computer screens (e.g., CRM Software, ACD System, Email and Web Browser) while actively listening and entering customer information is critical. - Previous customer service experience preferred. EDUCATION and/or EXPERIENCE: - College degree preferred with minimum of 3 years customer service experience. - Strong computer experience working on multiple software programs. - Consultative customer service skills: ability to analyze a customer’s situation and present a solution. - Excellent interpersonal, communication, and organizational skills with the ability to work collaboratively and effectively in a fast-paced environment. - Excellent writing skills and experience with social media management and providing customer service online across multiple channels (e.g. email, social media & chat). - Must be authorized to work in the US without sponsorship. Together, we can offer endless possibilities! What is next for you?

Description Be The Next Customer Care Specialist (Bilingual German/English) - Remote Premier NX is the expert in providing Customer Experience Solutions. We are the next evolution for our clients and your career.Our clients include many prestigious brands in pharmaceutical, healthcare, food, consumer packaged goods and beauty care companies. As a Customer Care Specialist, you will contribute to Premier NX’s success by meeting our client’s service levels. Come join us! SUMMARY: We are seeking a detail-oriented and customer-focused Bilingual German/English Customer Care Specialist to support a well-known global brand in the baby carrier space. The Customer Care Specialist is responsible for responding to complex consumer inquiries via phone, email and live chat. The Specialist will assist German and English-speaking consumers with order inquiries, product information, shipping updates, refund processing and replacements accurately and efficiently. Hours of Operation: We provide support to our client from Monday through Friday with shifts between 7:00AM – 3:00PM EST or 8:00AM – 4:00PM EST. Specialists work remotely with equipment supplied provided the required minimum internet speed service is validated. Key points of the role: - Our contact center provides extraordinary service and the Representative must demonstrate a high level of sensitivity, empathy, and patience with each consumer. - We support a Remote Representative workforce by providing the equipment needed for the role (e.g. laptop and accessories). Candidates are required to meet specific employment conditions as outlined in our Telecommuting Policy, including having a private workspace and a minimum level internet service of 100 MBPS (megabits per second) download speed. - This is a high-volume call center position and as such, you will be assigned a shift time which serves as your regular work schedule. You must adhere to your assigned work schedule and complete each shift in its entirety. While this position is remote, it is not a flexible position where you can adjust your own schedule. - Candidates must be able to work with multiple systems and communication channels at the same time. Attention to detail is critical as many of our cases are not first contact resolution. All contact information and notes must be complete to allow another representative to move the case forward. - Consumer contact with our call center is regularly audited for Quality Assurance (QA), product knowledge and case coding. - We consider our representatives on this product a team working together to address the questions, concerns and issues - Our training process is intense and requires self-discipline. The first couple of days requires independent reading to understand the team setup and our client's website and pricing. After which, new representatives will participate in remote training on our systems, SOPs and product training. The more time you put into training the more successful you will be. KEY RESPONSIBILITIES: - Answer incoming phone calls, live chats, and respond to written communication. - Troubleshoot any issues related to the consumer product. - Assist consumers with order inquiries, product information, and shipping updates. - Process refunds and replacements accurately and efficiently, - Make recommendations based on consumer’s needs. - Effectively handle quality complaints, adverse events and claims according to Standard Operating Procedures while maintaining superior customer service etiquette. - Deliver a high-quality, empathetic customer experience across all channels. - Manage multiple systems and tasks simultaneously in a fast-paced environment. - Continually maintain working knowledge of all company products, services, and promotions. - Fully, accurately, and immediately log all customer and contact information, using various CRM tools and adhering to all compliance standards. Requirements QUALIFICATIONS: - Fluent in German and English (written and spoken). - Ability to multitask and navigate multiple systems efficiently. - Excellent verbal and written communication skills with attention to detail including active listening and reflection with the goal of gathering information and delivering supportive and consultative problem-solving. - Must be able to maintain professional behavior and a courteous and helpful demeanor in stressful situations. - Familiarity with smartphone technology and applications, and ability to navigate between several computer screens (e.g., CRM Software, ACD System, Email and Web Browser) while actively listening and entering customer information is critical. - Previous customer service experience preferred. EDUCATION and/or EXPERIENCE: - College degree preferred with minimum of 3 years customer service experience. - Strong computer experience working on multiple software programs. - Consultative customer service skills: ability to analyze a customer’s situation and present a solution. - Excellent interpersonal, communication, and organizational skills with the ability to work collaboratively and effectively in a fast-paced environment. - Excellent writing skills and experience with social media management and providing customer service online across multiple channels (e.g. email, social media & chat). - Must be authorized to work in the US without sponsorship. Together, we can offer endless possibilities! What is next for you?