GENERAL ROBOTICS (a SIG SAUER Company)

Role Description We are seeking a System Security Engineer with 1-3 years of experience to join our Information Security Department. This role focuses on monitoring and maintaining SIG SAUER’s security tools, including: - DNS monitoring - Data Loss Prevention (DLP) - Spam/anti-phishing detection - Vulnerability scanners - Anti-virus systems Key responsibilities include: - Triaging alerts from security tools and coordinating remediation with the IT team and 3rd party vendors. - Supporting security incident response efforts as the Incident Scribe, the Cyber Incident Response Plan (CIRP). - Managing user requests via the ticketing system, including email investigations and access requests. This position requires foundational experience in information security, offering opportunities to enhance skills and contribute to a robust security program. Qualifications - Bachelor’s degree in cyber security, computer science or a related discipline - 1-3 years of experience in a cyber or information security role - Hands-on experience with security monitoring and incident response - Industry certification such as CompTIA Security+ or CySA+ preferred - Experience with Microsoft Intune preferred - Understanding of SIEM, DLP, spam filters and anti-virus tools - Experience running vulnerability scans and processing results - Understanding of security control frameworks and compliance standards (e.g., NIST) - Understanding of operating systems such as Microsoft and Linux - Ability to quickly adapt and change priorities as business needs change - Must be detailed and results-oriented - Ability to clearly express ideas and information to senior team members Requirements - Prolonged periods of sitting at a desk and working at a computer using a keyboard and mouse performing repetitive tasks. - Ability to open file cabinets, reach with hands and arms, bend, and twist, lift and move files. - Ability to lift up to 25 pounds. - Must wear required Personal Protective Equipment (PPE) where required. - Must comply with all work exposure EH&S training requirements and adhere to SIG SAUER Inc. Security Mandates. Company Description SIG SAUER, Inc. is a leading provider and manufacturer of firearms, electro-optics, ammunition, air guns, suppressors, remote controlled weapons stations, and training. For over 250 years, SIG SAUER has evolved and thrived by blending American ingenuity, German engineering, and Swiss precision. Today, SIG SAUER is synonymous with industry-leading quality and innovation which has made it the brand of choice amongst: - The U.S. Military - The global defense community - Law enforcement - Competitive shooters - Hunters - Responsible citizens Additionally, SIG SAUER is the premier provider of elite firearms instruction and tactical training at the SIG SAUER Academy. Headquartered in Newington, New Hampshire, SIG SAUER has over 3,200 employees across twelve locations in three states and is a certified Great Place to Work™.

Customer Service Representative REMOTE - New Hampshire Based opportunity - MUST LIVE WITHIN 2 hours of Newington, NH HQ - Relocation is not available SIG SAUER, Inc. is a leading provider and manufacturer of firearms, electro-optics, ammunition, airguns, suppressors, remote controlled weapons stations, and training. For over 250 years SIG SAUER, Inc. has evolved, and thrived, by blending American ingenuity, German engineering, and Swiss precision. Today, SIG SAUER is synonymous with industry-leading quality and innovation which has made it the brand of choice amongst the U.S. Military, the global defense community, law enforcement, competitive shooters, hunters, and responsible citizens. Additionally, SIG SAUER is the premier provider of elite firearms instruction and tactical training at the SIG SAUER Academy. Headquartered in Newington, New Hampshire, SIG SAUER employs people across various U.S. locations, and global facilities across multiple regions. SIG SAUER is certified a Great Place to Work™. For more information about the company and product line visit: www.sigsauer.com. Position Summary: The Customer Service Representative will support our direct product consumers by facilitating repairs, sales, and providing product knowledge. They are the key link between customers and SIG. This is an entry level position that coordinates internally and externally to manage and support sales functions while keeping our customers satisfied and engaged with our products and services via phone, email, and other means of communication. FLSA: Exempt Job Duties and Responsibilities: - Respond to incoming inquiries for new orders, warranty claims, pricing, availability, general inquiries, and support for all product lines. - Sell products and accessories to consumers that support their described needs. - Support the department on a variety of tasks related to the consumers interests and/or development of business. - Collaborate with Finance, Legal, Marketing, IT, and other internal teams to best serve our customers. - Utilize required programs to manage orders, returns, repairs, interactions, and research technical requirements and questions. - Ability to handle up to 50 calls per day when the demand requires. - Maintain a rolling 90-day 90% average or higher satisfaction score. - Meet a sales quota of $1,000 per week (firearms) and warranty sales closing ratio of 25% or higher (optics). - Communicate trends in customer inquiries to management. - Attend customer-facing tradeshows when possible. - Maintain a professional, empathetic, and positive demeanor to optimize customer satisfaction. - Engage in Continuous Improvement projects and tasks. - Participate in and sustain 5S Standards. - Must follow all required Safety and ISO procedures. - Miscellaneous duties as assigned. Education/Experience & Skills: - High School diploma or equivalent required, a 2-year college degree preferred, and one to three years of previous work experience is required. - Experience working in a Call Center environment is preferred. - Knowledge of customer service principles, best practices, and strong troubleshooting skills are necessary to be successful in this role. - Knowledge of hunting practices, shooting sports, ballistics, sporting optics and rifle scope applications is preferred. - Ability to adapt to changing priorities and responsibilities working in a dynamic and fast paced business environment. - Excellent organizational skills and strong attention to detail. - Demonstrated ability to effectively prioritize and execute multiple projects at once and manage on-time results. - Working knowledge of Microsoft Excel, Word, and PowerPoint. - Understanding of Customer Relationship Management (CRM) tools. - Self-motivated and customer focused. - Able to identify and analyze complex problems and communicate findings and solutions clearly to key stakeholders. - Must be able to clearly, concisely, and accurately convey ideas and information to others, both verbally and in written form. Working Conditions: - - Prolonged periods of sitting at a desk and working at a computer using a keyboard, mouse, and phone/headset performing repetitive tasks. - Ability to open file cabinets, reach with hands and arms, bend, and twist, lift and move files. - Ability to lift up to 25 pounds. - Must wear required Personal Protective Equipment (PPE) where required. - Must comply with all work exposure EH&S training requirements and adhere to SIG SAUER Inc. Security Mandates. - Live fire on active firearms ranges, must always be able to demonstrate safe handling of firearms. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Sales Operations Support Specialist will support the fulfillment of the commercial business ranging from small orders to more complex contracts and projects. This role is responsible for decisions that impact resources, scheduling, contractual commitments, and customer satisfaction. They are the key link between customers and SIG SAUER. The Sales Operations Support Specialist coordinates internally and externally to manage and support sales support functions while keeping our clients satisfied and engaged with our products and services. This position will collaborate with Finance, Sales and external parties such as dealers, distributors, and consumers. Job Duties and Responsibilities - Manage sales order execution from order entry to delivery, with limited supervision. - Interface with internal and external customers. - Support field sales on a variety of tasks related to the sale and/or development of business. - Review opportunities with Sales, develop quotes, and negotiate order conditions. - Review contracts, identify requirements, delegate to the appropriate business unit leads, and track deliverables. - Collaborate with different team leaders of various disciplines as partners to meet technical and operational requirements of customer. - Responsible for order entry and order management relating to monitoring customers’ request dates and scheduled ship dates as well as holds on orders preventing shipments. - Respond to incoming calls and e-mails for new orders, warranty claims, pricing issues, and general inquiries for all product lines. - Responsible for decisions that impact resources, scheduling, contractual commitments, and customer satisfaction. - Utilize required programs to manage and book orders, research technical requirements and questions, process orders, and analyze sales and production data. - Perform tasks to support the operations of customer service. - Order entry for promotions, programs and certificates. - Reach out directly to consumers for pertinent information to support programs, promotions and certificates. - Communicate order and account statuses to account managers and customers. - Engage in Continuous Improvement projects and tasks. - Participate in and sustain 5S Standards. - Must follow all required Safety and ISO procedures. - Miscellaneous duties as assigned. Qualifications - High School diploma or equivalent required, a Bachelor’s degree preferred. - Typically requires 2-4 years of previous work experience. - Possess a solid working knowledge of subject matter related to sales, order entry, customer service, and account management. - Firearms and sport optics knowledge, or demonstrated aptitude, is highly desired. - Excellent organizational skills and strong attention to detail. - Demonstrated ability to effectively prioritize multiple projects to manage on-time results and execution. - Possess the ability to adapt to changing priorities and responsibilities working in a dynamic and fast paced business environment. - Proficient in Microsoft Word, Excel, PowerPoint, and ERP customer service support software, Oracle preferred. - Able to identify and analyze complex problems and communicate findings and solutions clearly to key stakeholders. - Self-motivated and customer focused; strong team building skills. - Must be able to clearly, concisely, and accurately convey ideas and information to others, both verbally and in written form. Working Conditions - Prolonged periods of sitting at a desk and working at a computer using a keyboard and mouse performing repetitive tasks. - Ability to open file cabinets, reach with hands and arms, bend, and twist, lift and move files. - Ability to lift up to 25 pounds. - Must wear required Personal Protective Equipment (PPE) where required to align with 5S standards. - Safe use and handling of firearms and other products may occasionally be required. - Must comply with all work exposure EH&S training requirements and adhere to SIG SAUER Inc. Security Mandates.