About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world. We're looking for an experienced Operations Manager to join our Sales and Go-to-Market team. Reporting to the Director of Sales Operations you'll be responsible for: Description - Supporting Zscaler’s Go-To-Market (GTM) growth by focusing on strategic projects and operational efficiencies. - Partner with senior leadership to define and execute go-to-market strategies and resource plans tailored to the EMEA GTM organization. - Define and deliver key business analytics and metrics packages to internal stakeholders. - Facilitate key business meetings, including forecasting, pipeline reviews, renewal, customer success and quarterly business reviews, providing key insights and outcomes. - Annual planning for GTM including quota, territory, HC planning, cross functional support etc. - Develop key strategic insights to drive efficiencies across the GTM organistation. Qualifications - Minimum of 6 years of relevant Sales Operations experience is required. - Strong business acumen and ability to drive clear insights on business problems - Ability to manage multiple, concurrent projects and work independently and thrive in a fast-paced, constantly changing environment - Excellent communication skills, written, interpersonal and presentation skills. - Proficiency in Excel and Powerpoint - Minimum of a bachelor's degree from an accredited college/university is required. - Software/SaaS Industry experience is desirable, but not required #LI-TR3 #LI-Hybrid At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: - Various health plans - Time off plans for vacation and sick time - Parental leave options - Retirement options - Education reimbursement - In-office perks, and more! Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

- Serve as primary support for the Salesforce.com administrators and the directors of Sales Operations - Administer and maintain the Company internal platform for marketing automation and lead management EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com. EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.

Role Description - Serve as primary support for the Salesforce.com administrators and the directors of Sales Operations - Administer and maintain the Company internal platform for marketing automation and lead management Company Description EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com . EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.

Purpose & Scope The Senior Manager of Sales Process & Effectiveness plays a key role in improving efficiency, scalability, and productivity across the Care Enablement US commercial organization. This role partners with commercial leadership and cross-functionally to optimize sales processes, support strategic initiatives, and drive adoption of best practices. The Senior Manager will lead process improvement efforts, project execution for strategic initiatives, and contribute to building a culture of continuous improvement using Lean and Six Sigma methodologies. Principal Duties & Responsibilities - Contribute to the design and implementation of a continuous improvement approach to our end-to-end sales processes that support the customer buying journey. This will be focused on sales team productivity, standardizing workflows, reducing manual touches and ensuring scalable, repeatable revenue growth across the organization. - Partner with commercial leadership on the end-to-end sales process design (from lead to close), including prospecting, qualification, pipeline management, forecasting and handoff. - Collaborate with Technology and Operations teams to optimize CRM and sales tools (e.g., Salesforce, CPQ, CLM) - Drive execution of key initiatives and projects, including supporting prioritization, tracking progress, and ensuring timely delivery of business outcomes. - Assist in change management efforts for new processes, tools, and programs by developing communication plans, supporting training, and reinforcing adoption. - Facilitate process improvement workshops (e.g., Lean sessions, workflow mapping) to identify gaps, streamline operations, and enhance consistency across the commercial organization and drive implementation of improvements. - Coach others in Continuous Improvement and Project Management methodologies embed these skills and tools as a way we work. - Define, monitor, and report on key performance metrics to assess process effectiveness and project success and support data-driven decision-making. - Collaborate cross-functionally with Sales, Marketing, Product, Customer Service, and Sales Operations to ensure alignment of go-to-market processes and priorities. Experience & Skills - Strong background in sales operations, process optimization and change management with proven ability to align people, process & technology to drive measurable results. - 7+ years of experience in sales operations, process design, or digital transformations - Proven ability to design scalable sales processes that align with company growth goals - Strong analytical and strategic thinking skills with experience using CRM and reporting tools - Experience supporting cross-functional initiatives and driving adoption in a fast paced environment - Working knowledge of change management and process improvement methodologies (Lean, Six Sigma preferred). - Strong communication and stakeholder management skills, with the ability to influence without direct authority. - Experienced, strategic & innovative with demonstrated success with B2B commercial teams, especially in the healthcare industry - Bachelor’s degree in Business, Marketing, or a related field The rate of pay for this position will depend on the successful candidate’s work location and qualifications, including relevant education, work experience, skills, and competencies. Annual Base Salary Rate: $120,000 - $130,000 This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave and potential for performance-based bonuses depending on company and individual performance Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws. Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors