Description Job Title: Provisioning Team Member Department: Operations – Services Reports To: RavenTek Program Manager Location: Remote Schedule: Monday – Friday Hours: Full-time, 40-hours/week FLSA Status: Hourly, Non-exempt Clearance: Public Trust Position Summary The Provisioning Team Member supports the IAM Access Office activities for the EHRM-IO go-lives. This role ensures appropriate provisioning of users by coordinating between Veterans Affairs (VA) and Cerner System leads, following all EHRM-IO IAM Access Office processes, and working closely with VISN leads. The performance of the Provisioning Team Member position is key to RavenTek’s performance on the contract, and therefore RavenTek’s mission to support the customer. Requirements Essential Duties and Responsibilities - Process end user provisioning requests in a timely manner, to meet deployment deadlines. - Conduct data validation, data audits, and maintain overall data quality for provisioning records. - Follow all processes and SOPs for provisioning. - Coordinate with URACs and site users to ensure accurate and complete lists of users, including all relevant user identity traits, are provisioned for each event. - Plan, design, and oversee development of complex enterprise-wide or large-scale information architectures, supporting successful EHR deployment. - Ensure system compliance with open systems architecture standards for complex information management solutions. - Identify necessary interfaces between enterprise applications and legacy IT environments. - Support program/project planning and milestone development. - Support business case analysis, identification of alternative solutions, and assessment of business impacts. - Enter actual time worked, once complete, at the end of the day, or no later than 10:00 a.m. the following workday, and submit timesheets at the end of each pay period. - Submit Status Reports on a regular basis, as required. - Monitor RavenTek email on a regular basis, at least 3 times per week, and respond accordingly. - Complete required compliance training as assigned. - Other duties as assigned. Knowledge and Critical Skills - Solid understanding of hardware, software, OS, middleware, communications systems, and security components. - Knowledge of open systems architectures and compliance standards. - Ability to integrate enterprise solutions with legacy IT environments. - Skilled in coordinating across multiple stakeholders and teams. - Expertise in planning, designing, and deploying enterprise information architectures to support secure end user provisioning. Education & Work Experience - Bachelor’s degree in Information Systems, Computer Science, Engineering, Business or related field. - Minimum 5+ years of relevant professional experience. - VA experience is preferred. - Experience implementing Electronic Health Records is preferred. Certifications, Licenses - N/A Special Requirements - N/A Work Environment Employee will be working indoors in an office environment with other people. Potential moderate temperature fluctuations. Typical indoor and computer related noise level, and typical office, paper, and equipment related dust. Exposure to video display terminals occurs on a regular basis. Physical Demands To successfully perform the essential functions of the job, the employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear; see to read printed materials and computer screens; mobility to work in a typical office setting. Ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and may be required to provide recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee must be able to lift and/or move moderate amounts of weight, typically up to 20 pounds. Regular and predictable attendance is essential. ADA: RavenTek will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. EEO/AA: RavenTek does not discriminate based on race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment or the provision of services and is an equal access/equal opportunity/affirmative action employer. This job description is not intended to be an all-inclusive list of duties and standards of the position and will be reviewed periodically as duties and responsibilities change with business necessity. Essential job functions are subject to modification. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

On behalf of our client, we are looking for a Dutch Customer Support Specialist to join a market-leading e-commerce platform in the Benelux region. In this role, you will be the first point of contact for millions of customers, ensuring an outstanding experience across every interaction in a dynamic, international environment. You will be responsible for handling inquiries, resolving issues, and maintaining the high satisfaction levels this company is known for. If you are a customer-first professional who thrives on innovation and high-quality service, this is your chance to connect thousands of partners and customers every day. Responsibilities - Respond to customer inquiries via email, chat, and phone in a timely and professional manner. - Provide accurate information about our products, services, and policies. - Resolve customer complaints and issues efficiently, escalating to the appropriate team when necessary. - Process orders, returns, and exchanges according to company guidelines. - Maintain accurate customer records and handle sensitive data with confidentiality.

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: - Deliver outstanding customer support via emails; - Build strong and lasting customer relationships; - Keep up with evolving tools and technology; - Handle sensitive customer data with care and security; - Apply the latest and greatest customer happiness practices; - Maintain deep understanding of client solutions and meet KPI; - Communicate with developers and cross-functional specialists; What you need to succeed in this role: - Excellent English communication skills (C1 for both spoken and written); - At least 1 year experience in customer support role; - Strong attention to detail and commitment to delivering high-quality support; - Experience with Zendesk; - Ability to work independently while following established procedures and service expectations; - Positive, proactive and responsible attitude; - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); - Access to an Android or Apple device (for account sign-in); - Backup power supply to ensure uninterrupted work. Will be a great plus: - Previous experience working with KPIs and expectations; Benefits: - Working Schedule: 10:00–19:00 or 16:00–01:00 (GMT +3 time zone, including 1-hour lunch break); - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your development and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements; *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: - Deliver outstanding customer support via emails; - Build strong and lasting customer relationships; - Keep up with evolving tools and technology; - Handle sensitive customer data with care and security; - Apply the latest and greatest customer happiness practices; - Maintain deep understanding of client solutions and meet KPI; - Communicate with developers and cross-functional specialists; What you need to succeed in this role: - Excellent English communication skills (C1 for both spoken and written); - At least 1 year experience in customer support role; - Strong attention to detail and commitment to delivering high-quality support; - Experience with Zendesk; - Ability to work independently while following established procedures and service expectations; - Positive, proactive and responsible attitude; - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload); - Access to an Android or Apple device (for account sign-in); - Backup power supply to ensure uninterrupted work. Will be a great plus: - Previous experience working with KPIs and expectations; Benefits: - Working Schedule: 10:00–19:00 or 16:00–01:00 (GMT +3 time zone, including 1-hour lunch break); - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your development and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements; *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.