• Provide telehealth and virtual care clinical triage assessments • Communicate with organization’s clients and team members • Document all patient/member interactions via management software • Participate in coaching sessions to improve performance

TITLE: Scheduler II, Commissioning LOCATION: Remote POSITION SUMMARY: The Program Scheduler is responsible for developing, maintaining, and analyzing program schedules to ensure successful execution of complex projects and portfolios. This role partners closely with Program Managers, Project Managers, Engineering, Finance, and Leadership to drive schedule integrity, assess risks, and support data‑driven decision‑making. The ideal candidate has proven experience leading schedule development, applying scheduling best practices, and managing baselines in a fast‑paced environment. ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Schedule Development & Maintenance - Create, update, and maintain integrated master schedules (IMS) using industry standard tools (e.g., Microsoft Project, Primavera P6). - Develop detailed work breakdown structures (WBS) aligned to program scope and deliverables. - Ensure logic-driven schedules with meaningful dependencies, constraints, and resource alignment. Schedule Analysis & Reporting - Perform critical path, schedule risk, variance, and “what-if” analyses to identify impacts and opportunities. - Evaluate progress, forecast timeline impacts, and provide schedule performance insights to stakeholders. - Prepare and deliver schedule reports, dashboards, and briefings to program leadership and customers. Governance, Compliance & Baseline Management - Establish and maintain schedule baselines, ensuring changes are documented and approved. - Ensure schedules comply with internal scheduling standards, earned value management (EVM) requirements, and contractual obligations. - Support audits, Integrated Baseline Reviews (IBRs), and schedule health assessments. Collaboration & Communication - Partner with cross-functional teams to collect schedule inputs and validate task durations and dependencies. - Facilitate schedule reviews, working sessions, and risk-mitigation planning. - Provide coaching and guidance to project stakeholders on scheduling best practices. REQUIRD QUALIFICATIONS: - 3–5 years of experience in program or project scheduling, planning, or project controls. - Proficiency in scheduling software such as Microsoft Project, Primavera P6, or equivalent. - Strong understanding of schedule logic, critical path methodology (CPM), and earned value principles. - Ability to interpret technical data and translate it into actionable schedule information. - Excellent communication, analytical, and problem-solving skills. PREFERRED QUALIFICATIONS: - Experience in complex, multi-year program environments (preference in IT or manufacturing). - Working knowledge of EVM systems and cost/schedule integration. - Project management certification (PMP, PMI-SP) or scheduling certifications. Detail-oriented with strong organizational skills Computer Skills: - Microsoft Office Suite Certificates and Licenses: - None required Supervisory Responsibilities: - None Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Ability to support occasional extended hours during critical milestones or reviews - Sitting at desk for long periods or time and potentially walking worksites occasionally The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. CPG is an equal opportunity employer. We will consider all employment applicants without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. *We utilize E-Verify

We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with Blue Cross. Residency in or relocation to Louisiana is preferred for all positions. POSITION PURPOSEStaff in the Population Health and Health Services area: Utilize a collaborative process to assess, plan, implement, monitor and evaluate options and services required to meet the member’s, providers’ and communities’ healthcare needs. Utilizing the disease management referral and assessment process, the disease management nurse will identify the most appropriate resources to promote quality, cost effective outcomes. Utilization Review staff are responsible for providing clinical service and/or member management. Accountable for complying with all laws, regulations and accreditation standards that are associated with duties and responsibilities. NATURE AND SCOPE - This role does not manage people - Necessary Contacts: In order to effectively fulfill this position the incumbent must be in contact with: All internal departments, providers, subscribers, group representatives, reinsurance carriers, Department of insurance, other insurance carriers, and healthcare vendors. QUALIFICATIONS Education - High School Diploma or equivalent required Work Experience - 4 years of direct patient care experience required - Managed Care or claims processing experience and knowledge of medical terminology and ICD 10 codes required - 1 year of medical review and/or authorization experience preferred Skills and Abilities - Prefer knowledge of insurance, reinsurance, and/or customer service operations. - Ability to research and analyze cases and make appropriate quality and cost effective decisions. - Must be able to communicate effectively with members, providers, pharmacy staff and fellow employees at all levels of the organization. - Must be detail oriented, organized, and self motivated. - Must use appropriate professional judgment and be able to make decisions and delegate work appropriately while working on multiple tasks. - Working knowledge of related software and office equipment. - Ability to comprehend Medicare guidelines and assume responsibility for decisions based on these Guidelines is required. - Knowledge of coding guidelines for ICD, HCPCS and CPT preferred. Licenses and Certifications - Current, unrestricted LPN license in the state of Louisiana and/or in the required jurisdictions, or where services are provided with graduation from an accredited vocational or technical school for Practical Nursing (180 days required) - Current, unrestricted Certified Professional in Disease Management or Health Care Management license/certification in the state of Louisiana and/or in the required jurisdictions, or where services are provided (2 years required) - Current, unrestricted Certification in Utilization Review or Managed Care in the state of Louisiana and/or in the required jurisdictions, or where services are provided (2 years required) ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS - Assess member’s status by collecting in-depth information about the patient’s situation and functioning to identify needs in order to develop and implement a comprehensive disease management plan that will address needs. - Develop and implement a plan by determining specific objectives, goals, and actions as identified through the assessment in action oriented and time specific indicators. - Implement specific interventions that will lead to accomplishing the goals established in the plan. - Coordinate by organizing, integrating, and modifying the resources necessary to accomplish the goals. - Monitor by gathering sufficient information from relevant sources in order to determine the effectiveness of the plan. - Responsible for meeting targets for staff and unit performance to maximize program value and ensure achievement of department productivity goals. - Care coordination or Utilization Management as designated by RN and/or clinical leadership. - Researches and interprets contract benefits to facilitate accurate benefit administration and fulfill product-specific authorization requirements. - Conducts medical necessity reviews based upon the patient's condition and/or symptoms utilizing medically-accepted review criteria/guidelines, medical delegations and/or policies to provide quality healthcare and meet regulatory requirements. - Responsible for reviewing, resolving, and responding to issues regarding utilization of benefits. Works closely with internal and external customers to coordinate appropriate care for authorized services. - Negotiates rate of payment when provider network deficiency exists and accurately calculates and documents care management savings to initiate care management programs, identify product enhancement opportunities, and capture returns on investments (ROI). - Communicates directly with members and/or providers regarding contract requirements and collects relevant planned care information via telephone to facilitate member management. - Responsible for timely management for appropriate verbal notifications and/or written materials to ensure compliance with regulatory and/or operational guidelines. - Responsible for meeting targets for staff and unit performance to maximize program value and ensure achievement of department productivity goals. - Serves as a technical resource to the non-clinical staff by responding to inquiries regarding the interpretation of clinical information to provide clinical support for non-clinical staff involved in the review process. - Additional Accountabilities and Essential Functions - The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential Functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions - Perform other job-related duties as assigned, within your scope of responsibilities. - Job duties are performed in a normal and clean office environment with normal noise levels. - Work is predominately done while standing or sitting. - The ability to comprehend, document, calculate, visualize, and analyze are required. An Equal Opportunity Employer All BCBSLA EMPLOYEES please apply through Workday Careers. PLEASE USE A WEB BROWSER OTHER THAN INTERNET EXPLORER IF YOU ENCOUNTER ISSUES (CHROME, FIREFOX, SAFARI) Additional Information Please be sure to monitor your email frequently for communications you may receive during the recruiting process. Due to the high volume of applications we receive, only those most qualified will be contacted. To monitor the status of your application, please visit the "My Applications" section in the Candidate Home section of your Workday account. If you are an individual with a disability and require a reasonable accommodation to complete an application, please contact recruiting@bcbsla.com for assistance. In support of our mission to improve the health and lives of Louisianians, Blue Cross encourages the good health of its employees and visitors. We want to ensure that our employees have a work environment that will optimize personal health and well-being. Due to the acknowledged hazards from exposure to environmental tobacco smoke, and in order to promote good health, our company properties are smoke and tobacco free. Blue Cross and Blue Shield of Louisiana performs background and pre-employment drug screening after an offer has been extended and prior to hire for all positions. As part of this process records may be verified and information checked with agencies including but not limited to the Social Security Administration, criminal courts, federal, state, and county repositories of criminal records, Department of Motor Vehicles and credit bureaus. Pursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner. Additionally, Blue Cross and Blue Shield of Louisiana is a Drug Free Workplace. A pre-employment drug screen will be required and any offer is contingent upon satisfactory drug testing results.

Role Description The Neighbor Services Department works directly with neighbors to provide information about the Supplemental Nutrition Assistance Program (SNAP) and provide community partners with information and food resources. Outreach Interns support this work by sharing clear, accurate information about SNAP and helping applicants understand if they may be eligible for support through screenings, scheduling appointments, and referring to other support. They engage with community members at events, partner sites, and in our Brooklyn Park office, working to dispel misconceptions and increase access to food resources. Interns also provide administrative support to the Neighbor Services team, participate in meetings and trainings, and build skills in community outreach, public speaking, and intercultural communication. Duties and Responsibilities - Conduct in-person and over-the-phone outreach to partner organizations, which will include: - Speaking with neighbors about SNAP and other food support. - Providing information to increase community members' knowledge and possible future utilization of SNAP and other resources in their community. - Screening interested neighbors for SNAP eligibility and scheduling them with Second Harvest Heartland’s SNAP Team for application assistance. - Support administrative work: - Researching, updating, and creating new community resource lists. - Assisting with the department’s large volume of incoming and outgoing mail. - Preparing materials for outreach events. - Make phone calls to community members interested in applying or learning more about SNAP/CSFP and helping screen their eligibility. - Complete other responsibilities as assigned by your supervisor and other staff. Behavioral Expectations - Demonstrate behavior consistent with SHH’s mission, vision, and values daily. - Understand safety policies and actively promote safe practices in the workplace. - Strong commitment and ability to work with individuals from a wide variety of backgrounds. - Demonstrate self-awareness, including an understanding of how their own experiences, and actions will impact the team environment. - Support and collaborate on organization’s initiatives. Essential Qualifications - Access to a reliable form of transportation is required. - Initiative to identify and act on problems. - Comfort using modern technology, including computers, tablets/iPads and Microsoft Office Suite programs is preferred. Use of telephone/telephony software is required. - Time management and organizational skills, including ability to work independently and self-motivate. Desired Qualifications - Applicants in the St James/Mankato and St Cloud area are encouraged to apply. - Applicants who are bilingual in English and another language commonly spoken in Minnesota are strongly encouraged to apply. - Some languages in demand in the communities served include Spanish, Hmong, Somali, Karen and Russian. Time Requirements and Schedule - Work sites: - If located in the Twin Cities metro area, Second Harvest Heartland office site in Brooklyn Park, as well as various partner sites throughout the Twin Cities metro. - If located in the St. James/Mankato area or St. Cloud area, work sites will be remote. - Total time requirement: 6 months; 12-20 scheduled hours per week. - Orientation and Initial training: 1-3 full days in-office in Brooklyn Park. - Days of the week: Flexible but scheduled in advance. Generally, Monday through Friday with the opportunity for occasional weekend hours. - Time of the day: Flexible but scheduled in advance. Generally, 8:00 am – 4:30 pm; some evening and weekend opportunities. Professional Development Objectives - Making concrete, positive changes in the food security of households in Minnesota. - Become a knowledgeable advocate for SNAP and CSFP and other social assistance programs such as WIC, Medical Assistance, etc. - Increase personal comfort and confidence with direct service to a wide variety of populations served by Second Harvest Heartland. - Learn to work independently while serving an integral role within a broader collaborative team. - Be introduced to the inner workings of a successful non-profit and develop a range of outreach skills. - Gain exposure to a variety of program models by working closely with other non-profits and community organizations. - Increase understanding of state and federal policies regarding federally funded programs. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Environmental Demands The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Second Harvest Heartland is an EEO/AA Employer.