• Oversees an assigned territory with broad and challenging agency partners driving profitable premium growth to achieve financial and operational goals • Creates, implements and executes territory and agency strategies to achieve short term and long term goals utilizing all company programs, tools and resources in collaboration with internal business partners • Owns the business development process within assigned market area with heavy emphasis on developing a pipeline of profitable new business and renewal retention • Continually identifies and evaluates prospects for new agencies within the territory • Builds and cultivates complex agency partnerships in person with agency ownership, management and frontline team members • Creates, drives, and manages strong producer relationships through high visibility, clear knowledge of company strategy and joint sales planning • Communicates with branch team about complex agency relationships and proactively coordinates actions to address potential issues, involving other departments as appropriate • Builds and executes an effective agency management sales plan with broad and challenging agencies to achieve maximum production and profit goals in assigned territory • Leads assigned geographical territory and agency management processes (e.g. agency prospecting, business planning, engagement, training, compensation, etc)

• Advise and arrange travel for corporate business customers • Conduct analysis and research on travel options • Pro-actively anticipate traveler needs to sell additional services • Arrange and book domestic and international business travel for various modes • Ensure compliance with customers’ travel policies • Use positive telephone service techniques • Collaborate with your team to provide constructive feedback

• Lead end-to-end recovery operations for complex cyber incidents, including ransomware outbreaks, large-scale breaches, and targeted compromises • Architect and manage technical remediation plans across hybrid infrastructure (on-prem, cloud, and SaaS), including user recovery, server rebuilds, reconfiguration, and hardening • Oversee restoration of identity services (Active Directory, Azure AD), messaging systems (Exchange, M365), VPNs, firewalls, MFA, and enterprise backup solutions • Advise client executives (CIOs, CISOs, legal, insurers) on remediation strategy, recovery timelines, and long-term resilience improvements • Coordinate recovery workstreams across DFIR, IT, legal, and insurance stakeholders, ensuring alignment and technical integrity • Act as technical escalation point during recovery engagements, solving roadblocks with precision and speed • Mentor senior and junior consultants on real-time client work and long-term development, including technical coaching, feedback, and project guidance • Document and review client-facing technical reports, timelines, and lessons learned to ensure completeness and clarity • Contribute to the evolution of Surefire Cyber’s recovery methodologies, including internal tooling, knowledge bases, and training paths • Lead or support proactive services including tabletop exercises, remediation readiness assessments, and executive advisory engagements • Participate in after-hours response rotations during major incident events (on-call availability expected)