Join Lap of Love as a Call Center Representative and Love What You Do! Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator, this position is FULLY REMOTE and you’ll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care. Essential Functions & Responsibilities: - Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents. - Provide customer service by engaging in positive interactions with pet families - Answer a high volume of customer service calls in a work from home/ remote environment - Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules - Gather and accurately document the pet’s medical information and schedule appointments in an effective manner - Meet all productivity, quality, and performance standards - Go above and beyond to provide stellar customer service to pet families and our veterinarians - Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines - Other duties may be assigned to the employee to ensure the highest standard of customer service

About Us:  At Kooth, our mission is to create welcoming, accessible spaces for personalized digital mental health care that empowers young people to thrive. Grounded in an early-intervention model, we help youth aged 13–25 build resilience, access timely support, and lead fulfilling lives. We are more than a digital service — we are a movement for inclusive, evidence-informed mental health care. Our culture is rooted in our values: Alongside You, Flexible, Compassionate, Committed, and Safe. These guide everything we do - how we show up for young people, how we collaborate as a team, and how we build solutions that meet communities where they are. With Kooth, you’ll be part of something bigger than yourself: meaningful work with measurable impact. We bring this mission to life through Soluna, California’s first-in-the-nation digital behavioral health service for 13–25-year-olds. Soluna removes barriers to care by providing nearly immediate access to 1:1 coaching, Care Navigation, and self-guided tools helping young people find real support, build resilience, and discover hope when they need it most. Together with state and local partners, we’re transforming access to mental health support for youth. Learn more at solunaapp.com/impact. What We’re Looking For:  Empower individuals to establish achievable, measurable goals while monitoring progress and fostering sustainable behavioral change. Deliver specialized, platform-based behavioral healthcare to youth and young adults (ages 13–25). How You’ll Make an Impact:  Main responsibilities: Screening and Assessment: - Mental Health & wellness screening, assessment, and progress monitoring - Risk assessment and mitigation - Identify individual users who are experiencing or are at risk of experiencing social, emotional, and/or behavioral difficulties  - Identify and support a person in crisis and know when to facilitate referrals Providing Wellness Coaching And Therapy: - Prevention, wellness promotion, and psychoeducation through structured coaching chats or therapy sessions - Care coordination & case management - Offering Behavioral Health/ Wellness Coaching interventions - Develop individualized care plans to effectively goal set and action plan for positive behavioral change - Risk assessment and mitigation - Optimize positive mental health by addressing determinants of positive mental health - Minimize mental health problems by addressing determinants of mental health problems - Work with users to determine their problem areas, identify obstacles, and create a plan to achieve their wellness goals Moderation of submitted content: - Moderation of service user-submitted content following policy and procedures - Review and moderate user-generated content submitted through the Kooth platform in accordance with company policies and guidelines. - Ensure that all content meets ethical, legal, and regulatory standards, particularly those relevant to mental health therapy. - Provide timely and constructive feedback to users on their submissions when appropriate. - Collaborate with other team members to address any content-related issues or concerns. Quality of Care: - Engaging in an evidence- and data-informed approach to clinical care. - Participate in regular audits and commit to continuous improvement. - Maintain accurate and up-to-date clinical documentation in accordance with regulatory standards and company policies. - Liaise with other professionals around safeguarding issues and concerns. - Support operational aspects of Kooth to ensure consistent, reliable, and repeatable experiences. - Performing all duties in line with relevant compliance, legal requirements and internal policies with particular reference to children, young people, and adult safeguarding and protection, and data protection legislation. - Communicate with other healthcare providers as appropriate to provide a seamless care experience. Attending supervision, training, and meetings: - Attend and effectively contribute to clinical supervision. - Commit to our mandatory in-house training and continuing professional development opportunities. - Attend and effectively contribute to both performance management and team meetings. - Attend required individual/group supervision sessions and other required meetings as identified by your team supervisor.

About Us:  At Kooth, our mission is to create welcoming, accessible spaces for personalized digital mental health care that empowers young people to thrive. Grounded in an early-intervention model, we help youth aged 13–25 build resilience, access timely support, and lead fulfilling lives. We are more than a digital service — we are a movement for inclusive, evidence-informed mental health care. Our culture is rooted in our values: Alongside You, Flexible, Compassionate, Committed, and Safe. These guide everything we do - how we show up for young people, how we collaborate as a team, and how we build solutions that meet communities where they are. With Kooth, you’ll be part of something bigger than yourself: meaningful work with measurable impact. We bring this mission to life through Soluna, California’s first-in-the-nation digital behavioral health service for 13–25-year-olds. Soluna removes barriers to care by providing nearly immediate access to 1:1 coaching, Care Navigation, and self-guided tools helping young people find real support, build resilience, and discover hope when they need it most. Together with state and local partners, we’re transforming access to mental health support for youth. Learn more at solunaapp.com/impact. What We’re Looking For:  Empower individuals to establish achievable, measurable goals while monitoring progress and fostering sustainable behavioral change. Deliver specialized, platform-based behavioral healthcare to youth and young adults (ages 13–25). How You’ll Make an Impact:  Main responsibilities: Screening and Assessment: - Mental Health & wellness screening, assessment, and progress monitoring - Risk assessment and mitigation - Identify individual users who are experiencing or are at risk of experiencing social, emotional, and/or behavioral difficulties  - Identify and support a person in crisis and know when to facilitate referrals Providing Wellness Coaching And Therapy: - Prevention, wellness promotion, and psychoeducation through structured coaching chats or therapy sessions - Care coordination & case management - Offering Behavioral Health/ Wellness Coaching interventions - Develop individualized care plans to effectively goal set and action plan for positive behavioral change - Risk assessment and mitigation - Optimize positive mental health by addressing determinants of positive mental health - Minimize mental health problems by addressing determinants of mental health problems - Work with users to determine their problem areas, identify obstacles, and create a plan to achieve their wellness goals Moderation of submitted content: - Moderation of service user-submitted content following policy and procedures - Review and moderate user-generated content submitted through the Kooth platform in accordance with company policies and guidelines. - Ensure that all content meets ethical, legal, and regulatory standards, particularly those relevant to mental health therapy. - Provide timely and constructive feedback to users on their submissions when appropriate. - Collaborate with other team members to address any content-related issues or concerns. Quality of Care: - Engaging in an evidence- and data-informed approach to clinical care. - Participate in regular audits and commit to continuous improvement. - Maintain accurate and up-to-date clinical documentation in accordance with regulatory standards and company policies. - Liaise with other professionals around safeguarding issues and concerns. - Support operational aspects of Kooth to ensure consistent, reliable, and repeatable experiences. - Performing all duties in line with relevant compliance, legal requirements and internal policies with particular reference to children, young people, and adult safeguarding and protection, and data protection legislation. - Communicate with other healthcare providers as appropriate to provide a seamless care experience. Attending supervision, training, and meetings: - Attend and effectively contribute to clinical supervision. - Commit to our mandatory in-house training and continuing professional development opportunities. - Attend and effectively contribute to both performance management and team meetings. - Attend required individual/group supervision sessions and other required meetings as identified by your team supervisor.

About Us:  At Kooth, our mission is to create welcoming, accessible spaces for personalized digital mental health care that empowers young people to thrive. Grounded in an early-intervention model, we help youth aged 13–25 build resilience, access timely support, and lead fulfilling lives. We are more than a digital service — we are a movement for inclusive, evidence-informed mental health care. Our culture is rooted in our values: Alongside You, Flexible, Compassionate, Committed, and Safe. These guide everything we do - how we show up for young people, how we collaborate as a team, and how we build solutions that meet communities where they are. With Kooth, you’ll be part of something bigger than yourself: meaningful work with measurable impact. We bring this mission to life through Soluna, California’s first-in-the-nation digital behavioral health service for 13–25-year-olds. Soluna removes barriers to care by providing nearly immediate access to 1:1 coaching, Care Navigation, and self-guided tools helping young people find real support, build resilience, and discover hope when they need it most. Together with state and local partners, we’re transforming access to mental health support for youth. Learn more at solunaapp.com/impact. What We’re Looking For:  Empower individuals to establish achievable, measurable goals while monitoring progress and fostering sustainable behavioral change. Deliver specialized, platform-based behavioral healthcare to youth and young adults (ages 13–25). How You’ll Make an Impact:  Main responsibilities: Screening and Assessment: - Mental Health & wellness screening, assessment, and progress monitoring - Risk assessment and mitigation - Identify individual users who are experiencing or are at risk of experiencing social, emotional, and/or behavioral difficulties  - Identify and support a person in crisis and know when to facilitate referrals Providing Wellness Coaching And Therapy: - Prevention, wellness promotion, and psychoeducation through structured coaching chats or therapy sessions - Care coordination & case management - Offering Behavioral Health/ Wellness Coaching interventions - Develop individualized care plans to effectively goal set and action plan for positive behavioral change - Risk assessment and mitigation - Optimize positive mental health by addressing determinants of positive mental health - Minimize mental health problems by addressing determinants of mental health problems - Work with users to determine their problem areas, identify obstacles, and create a plan to achieve their wellness goals Moderation of submitted content: - Moderation of service user-submitted content following policy and procedures - Review and moderate user-generated content submitted through the Kooth platform in accordance with company policies and guidelines. - Ensure that all content meets ethical, legal, and regulatory standards, particularly those relevant to mental health therapy. - Provide timely and constructive feedback to users on their submissions when appropriate. - Collaborate with other team members to address any content-related issues or concerns. Quality of Care: - Engaging in an evidence- and data-informed approach to clinical care. - Participate in regular audits and commit to continuous improvement. - Maintain accurate and up-to-date clinical documentation in accordance with regulatory standards and company policies. - Liaise with other professionals around safeguarding issues and concerns. - Support operational aspects of Kooth to ensure consistent, reliable, and repeatable experiences. - Performing all duties in line with relevant compliance, legal requirements and internal policies with particular reference to children, young people, and adult safeguarding and protection, and data protection legislation. - Communicate with other healthcare providers as appropriate to provide a seamless care experience. Attending supervision, training, and meetings: - Attend and effectively contribute to clinical supervision. - Commit to our mandatory in-house training and continuing professional development opportunities. - Attend and effectively contribute to both performance management and team meetings. - Attend required individual/group supervision sessions and other required meetings as identified by your team supervisor.