• Own the full lifecycle of retail purchase orders from receipt through fulfillment • Review, validate, and enter POs into internal systems (EDI/manual) • Confirm order quantities, pricing, ship windows, and routing requirements • Ensure alignment with inventory availability and production schedules • Proactively identify risks to fill rate, including inventory shortages or production delays • Communicate cuts, delays, and push-outs to customers in a timely and professional manner • Partner with Supply Chain and Planning to mitigate risks and improve outcomes • Track and manage all open order issues through resolution • Serve as primary point of contact for assigned Mass accounts (Target, Walmart) • Respond to all customer inquiries within defined SLA (same-day response expected) • Maintain clear, concise, and professional communication at all times • Provide proactive updates on order status, delays, and issue resolution • Ensure all orders meet retailer compliance requirements (routing, labeling, ASN accuracy) • Monitor and reduce chargebacks tied to execution errors • Maintain accurate records of order status, changes, and communications • Support continuous improvement of customer service processes and reporting

At N2O, we are seeking Field Operations Managers for various locations to work on a campaign for a leading vaping brand.  The role is ideal for a motivated leader ready to manage a team and drive engagement with independent and symbol retail stores, securing campaign activations across your territory. This role is a hybrid of sales, relationship management, and team leadership, ensuring our activations are effectively executed while expanding retailer participation. As the Field Operations Manager, you will: - Lead, coach, and support a team helping to drive sales and engagement targets. - Develop and maintain relationships with retailers, securing their participation in our campaign. - Strategically expand retailer locations, sometimes involving signing up the retail leads, to maximise logistics, stock and team performance. - Ensure smooth execution of activations, managing logistics, stock, and team performance. About N2O N2O is an award-winning creative brand experience agency and part of GLOBE GROUPE, the leading European shopper house dedicated to brand marketing. Trusted by some of the world’s most successful brands, N2O specialises in crafting insight-driven, relevant, engaging, and measurable campaigns that deliver results at home, in-store, out-of-home, and online. Our headquarters is in Maidenhead, with additional sites in Welwyn Garden City, Colnbrook, and Bedford.

Seat Purpose: The Administrative & Systems Coordinator ensures organizational clarity, consistency, and execution by managing administrative systems, documentation, and communication infrastructure. This role supports leadership operations, maintains organized digital environments, and drives accountability through EOS tools, meeting coordination, and follow-through. Core Accountabilities: Document & Knowledge Management - Own and manage SharePoint and all digital storage systems - Maintain centralized, up-to-date repository of policies, procedures, SOPs, contracts, and board materials - Ensure version control, naming conventions, and access permissions - Maintain document retention and compliance standards EOS & Meeting Management - Support execution of the EOS system across leadership - Coordinate Level 10s, leadership meetings, and board meetings - Prepare and distribute agendas, scorecards, and Rocks tracking - Capture and distribute meeting minutes, to-dos, and IDS items - Track follow-ups and ensure accountability Executive & C-Suite Support - Provide administrative support to CEO, COO, and leadership team - Assist with calendars, priorities, and communications - Prepare reports, presentations, and board materials - Handle highly confidential information with discretion Contract & Vendor Management - Track contracts, renewals, and key obligations - Maintain centralized contract repository - Support vendor onboarding and documentation - Serve as primary contact for vendors - Monitor deadlines, compliance, and key deliverables Systems & Platform Administration - Support administration of key platforms (Microsoft 365, Teams, SharePoint, EOS tools, phone systems, etc.) - Ensure systems are organized, accessible, and consistently used - Provide basic training/support to staff as needed Organizational Communication & Coordination - Coordinate communication across departments and leadership - Distribute key updates, materials, and decisions - Ensure teams have access to accurate and current information Compliance & Confidentiality - Maintain secure handling of sensitive and confidential information - Ensure documentation supports audit readiness and compliance - Maintain appropriate access controls and file security Key Metrics: - 100% of documents stored, current, and accessible - 100% on-time distribution of meeting materials - 90%+ completion of action items on time - 100% contract tracking accuracy - Leadership satisfaction with administrative support - Consistent system adoption across teams Required Qualifications: - 3–7+ years in administrative, operations, or project coordination roles - 2+ years’ experience supporting executive leadership - Strong experience with Microsoft 365, SharePoint, and digital systems required Preferred Qualifications: - Experience with EOS or similar operating systems preferred Work Environment & Physical Requirements: - Regularly required to sit for extended periods of time, walk, and stand - Communicate both in person, by telephone, and virtually - Use hands and fingers to handle, feel, or operate standard office equipment - Reach with hands and arms - Lift up to 50 pounds - Vision abilities include close and distant focus - Noise level is typically quiet to moderate; may on occasion be exposed to loud sounds and distracting noise levels - Must have the ability to travel throughout the state. Organizational Resources Provided: - Laptop (Tier 2) - Cell phone/internet stipend - 365 - Phone line - Remote office setup Employee Requirements for the Role: - Highly organized with strong attention to detail - Strong communication and follow-through - Ability to manage multiple priorities and deadlines - High level of discretion and professionalism - Systems and process-oriented mindset - Accountable, self-directed and proactive - Tech-savvy Why This Role Matters This role creates the structure, organization, and accountability needed to support leadership and scale operations effectively. By ensuring systems, documentation, and communication are clear and consistent, this position enables the organization to operate efficiently and compliantly.

This is a remote position. About the Role We are seeking a proactive Operations Executive to streamline our day-to-day real estate activities. You will be the vital link between our internal team and our external broker network, ensuring smooth onboarding, flawless deal documentation, and an accurate, up-to-date property inventory. Key Responsibilities - Broker Relations & Onboarding: Serve as the primary point of contact for real estate brokers. Manage communications, answer inquiries, and guide new brokers through a seamless onboarding process into the Theia Estate network. - Deal & Property Documentation: Design, draft, and finalize high-quality presentations, proposals, and required documents for properties and active deals. - Inventory Management: Take full ownership of the Theia Estate property inventory. Meticulously track, maintain, and update available listings, land details, and property statuses regularly to ensure accuracy. - Operational Support: Streamline internal workflows and assist with administrative tasks to ensure property transactions and broker partnerships move forward without friction. Requirements - Proven experience in operations, administrative support, or the real estate sector. - Excellent verbal and written communication skills in English & Hindi to effectively engage and build long-term relationships with brokers. - Strong proficiency in creating professional presentations (e.g., PowerPoint, Canva) and drafting business documents. - Highly organized, detail-oriented, and capable of maintaining complex inventory databases, CRM tools, or spreadsheets. - A self-starter mentality with the ability to manage multiple tasks efficiently in a dynamic environment. Benefits - Base Salary: ₹18,000 per month (Fixed). - Performance Incentives: Generous incentive structure on top of your base pay. Your earnings will scale based on successful broker onboardings, active inventory management, and your contribution to closing deals. - Career Growth: Direct exposure to the core operations of a growing real estate network. You will gain hands-on experience in deal structuring, property documentation, and B2B partner relations. - Networking Opportunities: Build a valuable, long-term professional network by acting as the face of Theia Estate for our broker partners. - Paid Time Off: Standard paid leaves and public holidays to ensure a healthy work-life balance. - Supportive Environment: Work closely with the core team in a fast-paced, collaborative environment where your operational contributions directly impact the company’s growth.