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Sonatus logo
Sonatus

Sonatus is an award-winning automobile technology company whose cloud-based solutions are used to create "software-defined" vehicles. In past hiring, Sonatus ha

Senior Customer Engineer

Location

Germany

Posted

78 days ago

Salary

0

Seniority

Senior

Bachelor Degree7 yrs expEnglishAndroidLinuxPythonShell ScriptingGo

Job Description

Senior Customer Engineer

Sonatus

• Integrate software modules and SDK at the system or application level, and create POC (Proof of Concept) prototypes for demo purposes. • Plan POCs based on the scope for the customers, and estimate the required work and effort to complete the POC and provide NRE estimate, and resource forecast. • Identify, analyze, and resolve issues that arise during the software integration process, ensuring a smooth and reliable software system. • Triage the customer-reported technical issues, identify the domain of issues, and assign them to the appropriate stakeholders accordingly. • Present solution using either demo SW or architecture presentation to customers and partners to showcase our product and technology advantages. • Provide integration support for our customers, remotely and/or on-site when necessary. • Manage customers’ feature requests, develop business relationships with customers, and play the Go-to-person for technical questions, issues, and resolutions. • Manage external resource vendors for applicable projects on the planning of scope, timing, and expected deliverables, and oversee the execution in progress. • Act as a portal for technical communication between external customers/partners and our internal cross-functional teams. • Leverage product documentation and create training materials and guiding documentation to internally arm customer-facing FAE and Sales teams and externally onboard our customers and partners for using our products and solutions. • Work closely with all cross-functional teams globally, including Sales, Product, Software developers, QA engineers, Technical program managers, and external customers to ensure success in promoting our products and solutions collectively. • Monitor, analyze, and optimize the performance of integrated systems, addressing any bottlenecks and ensuring the software runs efficiently.

Job Requirements

  • A Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or related fields with seven or more years of working experience in data communication, networking, or the automotive industry.
  • Solid C/C++ and embedded system programming experience.
  • Experience with Linux, Android, and/or other POSIX operating systems.
  • Experience in systems integration, platform-dependent integration and development, multithreading, and concurrent programming.
  • Proficient in shell scripting languages and Python.
  • Familiar with software architecture and end-to-end solutions.
  • Familiarity with software configuration management tools and defect tracking tools.
  • Excellent presentation and communication skills.
  • Able to travel up to 20% of the time.

Benefits

  • Flexible work arrangements
  • Professional development opportunities
  • Health insurance
  • Retirement plans

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