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Sonatus is an award-winning automobile technology company whose cloud-based solutions are used to create "software-defined" vehicles. In past hiring, Sonatus ha
Senior Customer Engineer
Location
Germany
Posted
78 days ago
Salary
0
Seniority
Senior
Job Description
Senior Customer Engineer
Sonatus
• Integrate software modules and SDK at the system or application level, and create POC (Proof of Concept) prototypes for demo purposes. • Plan POCs based on the scope for the customers, and estimate the required work and effort to complete the POC and provide NRE estimate, and resource forecast. • Identify, analyze, and resolve issues that arise during the software integration process, ensuring a smooth and reliable software system. • Triage the customer-reported technical issues, identify the domain of issues, and assign them to the appropriate stakeholders accordingly. • Present solution using either demo SW or architecture presentation to customers and partners to showcase our product and technology advantages. • Provide integration support for our customers, remotely and/or on-site when necessary. • Manage customers’ feature requests, develop business relationships with customers, and play the Go-to-person for technical questions, issues, and resolutions. • Manage external resource vendors for applicable projects on the planning of scope, timing, and expected deliverables, and oversee the execution in progress. • Act as a portal for technical communication between external customers/partners and our internal cross-functional teams. • Leverage product documentation and create training materials and guiding documentation to internally arm customer-facing FAE and Sales teams and externally onboard our customers and partners for using our products and solutions. • Work closely with all cross-functional teams globally, including Sales, Product, Software developers, QA engineers, Technical program managers, and external customers to ensure success in promoting our products and solutions collectively. • Monitor, analyze, and optimize the performance of integrated systems, addressing any bottlenecks and ensuring the software runs efficiently.
Job Requirements
- A Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or related fields with seven or more years of working experience in data communication, networking, or the automotive industry.
- Solid C/C++ and embedded system programming experience.
- Experience with Linux, Android, and/or other POSIX operating systems.
- Experience in systems integration, platform-dependent integration and development, multithreading, and concurrent programming.
- Proficient in shell scripting languages and Python.
- Familiar with software architecture and end-to-end solutions.
- Familiarity with software configuration management tools and defect tracking tools.
- Excellent presentation and communication skills.
- Able to travel up to 20% of the time.
Benefits
- Flexible work arrangements
- Professional development opportunities
- Health insurance
- Retirement plans
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