Role Description If you’re looking for a remote career that offers real income potential, meaningful work, and long-term growth, this opportunity delivers exactly that. AO Globe Life is expanding nationwide and seeking motivated professionals to help families access essential coverage programs from the comfort of home. This is a performance-driven role supported by mentorship and structured training, designed for individuals who want more than just a job—they want impact, advancement, and long-term income potential. What You’ll Do: - Conduct scheduled virtual consultations with clients via Zoom - Educate families on available coverage options and guide them through enrollment - Maintain organized digital records and follow-up communication with clients - Deliver exceptional service while building long-term client relationships - Participate in ongoing mentorship, professional development, and team collaboration There is no cold calling or door-to-door outreach. Clients request information and schedule consultations directly with you. Qualifications - Strong communicators with a service-focused mindset - Self-motivated professionals comfortable working independently - Individuals confident using virtual platforms and digital tools - Candidates with experience in customer service, consulting, sales, or client relations (preferred but not required) - Growth-oriented individuals who value coaching, development, and accountability Requirements - Authorized to work in the United States - Windows-based laptop or PC with webcam access - Reliable high-speed internet connection - Professional presence during virtual consultations Benefits - Fully remote work environment — operate from anywhere in the United States - Flexible scheduling that offers autonomy while maintaining accountability - Pre-qualified client consultations provided - Vested renewal commissions that build long-term income potential - Weekly pay with structured bonus opportunities - Clear advancement pathways for high-performing professionals - Hands-on mentorship and leadership development - A collaborative culture built on growth, performance, and support Company Description For more than 70 years, AO Globe Life has partnered with working-class families across the United States to provide supplemental coverage that protects financial futures. The organization proudly serves union members, veterans, credit union members, and associations nationwide. With a remote-first structure and a commitment to professional development, AO Globe Life offers driven individuals the opportunity to build stable, meaningful careers while making a positive impact on the families they serve.

Engage proactively with clients to deliver exceptional service, identify sales opportunities, and resolve banking issues. Collaborate with partners to enhance client relationships and drive business growth through effective solutions.

• Manage client inquiries via different channels: email, live chat, and phone calls within set SLAs and KPIs • Provide excellent customer support by identifying customers' needs and solving tasks with an individual approach • Liaise with internal teams to find solutions to more complex inquiries • Navigate inquiries to the relevant departments when necessary • Maintain a sound knowledge of our product and industry • Maintain a positive image of our company • Contribute towards various side projects and tasks such as FAQ upkeep and internal documentation • Regularly communicate feedback and suggestions with your line manager

• Serve as the main Sponsor, CRO and PI site, contact on assigned studies • Assist with other studies as needed and serve as a primary Sponsor, CRO and PI site contact on submissions that are assigned to you • Conduct administrative review of Protocol/site submissions by reading, reviewing, and understanding protocol requirements and all supporting documentation • Demonstrate advanced understanding of multiple types of Protocol and Site Submissions • Document and execute client customizations as requested; process change requests for approved Protocols • Manage vendor relations and documentation for foreign language translations • Maintain a high level of accuracy and attention to detail; collaborate with the quality assurance team to ensure minimal rate of error • Complete work in a timely manner, responding to customers within 24 hours of email/voicemail receipt • Escalate any customer or timeline issues to management