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EXANTE logo
EXANTE

Global prime broker backed by proprietary technology and dedicated service.

Client Services Associate

Client Services RepresentativeClient ServicesFull TimeRemoteMid LevelTeam 501-1,000Since 2011H1B No SponsorCompany SiteLinkedIn

Location

Chile

Posted

72 days ago

Salary

0

Seniority

Mid Level

English

Job Description

Client Services Associate

EXANTE

• Manage client inquiries via different channels: email, live chat, and phone calls within set SLAs and KPIs • Provide excellent customer support by identifying customers' needs and solving tasks with an individual approach • Liaise with internal teams to find solutions to more complex inquiries • Navigate inquiries to the relevant departments when necessary • Maintain a sound knowledge of our product and industry • Maintain a positive image of our company • Contribute towards various side projects and tasks such as FAQ upkeep and internal documentation • Regularly communicate feedback and suggestions with your line manager

Job Requirements

  • Financial markets and industry knowledge
  • Previous experience in a brokerage/investment company
  • Fluency in written and spoken English at a professional level
  • Strong client-focus service skills
  • Understanding of basic technical principles
  • Excellent communication skills, both written and verbal
  • Strong organizational skills and attention to detail
  • Comfortable working in a fast-paced environment
  • Ability to multitask effectively
  • Comfortable with working shifts
  • Previous experience with tools like Intercom, Atlassian.

Benefits

  • Competitive salary
  • Corporate benefits (choose your preferred options)
  • Truly inspiring culture, pleasant and informal work environment
  • Ongoing education & training programs
  • Opportunity to network and connect in the Corporate Events
  • Global career opportunities

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