Engage proactively with clients to deliver exceptional service, identify sales opportunities, and resolve banking issues. Collaborate with partners to enhance client relationships and drive business growth through effective solutions.

• Manage client inquiries via different channels: email, live chat, and phone calls within set SLAs and KPIs • Provide excellent customer support by identifying customers' needs and solving tasks with an individual approach • Liaise with internal teams to find solutions to more complex inquiries • Navigate inquiries to the relevant departments when necessary • Maintain a sound knowledge of our product and industry • Maintain a positive image of our company • Contribute towards various side projects and tasks such as FAQ upkeep and internal documentation • Regularly communicate feedback and suggestions with your line manager

• Serve as the main Sponsor, CRO and PI site, contact on assigned studies • Assist with other studies as needed and serve as a primary Sponsor, CRO and PI site contact on submissions that are assigned to you • Conduct administrative review of Protocol/site submissions by reading, reviewing, and understanding protocol requirements and all supporting documentation • Demonstrate advanced understanding of multiple types of Protocol and Site Submissions • Document and execute client customizations as requested; process change requests for approved Protocols • Manage vendor relations and documentation for foreign language translations • Maintain a high level of accuracy and attention to detail; collaborate with the quality assurance team to ensure minimal rate of error • Complete work in a timely manner, responding to customers within 24 hours of email/voicemail receipt • Escalate any customer or timeline issues to management

About Empowerly Empowerly (www.empowerly.com) is an education technology company that personalizes college and career counseling with a mission to empower students to become the most successful version of themselves. We provide data-driven education technology, start up and research internship programs, and personalized counseling led by former college Admission Officers and experienced college counselors. We are a rapidly growing, mission-driven, and venture-backed company. It takes a unified team committed to our core values – collaboration, data driven, and empowerment – to achieve this goal and a fast-moving team committed to serving the needs of families. Each student is holistically evaluated through our Empowerly Score™ — the only predictive technology that can also quantify subjective material. Each student is offered a three-pronged approach to evaluate academics, essays, and extracurricular activities – providing them a 360-degree view of how to be competitive against other applicants. Empowerly raised $30 million from investors, including Goodwater Capital, Conductive Ventures, FJ Labs, Scrum Ventures, Translink Capital, Azure Capital Partners, and Spero Ventures. Our leadership team brings experience from Teach for America, Goldman Sachs, Facebook, Google, Lucky Strike, Microsoft, and various Seed, A, B, C, Private, and Publicly Traded companies. In 2022, Empowerly's co-founders were named in Forbes 30 Under 30, and the company was recognized as one of Inc. 5000's fastest-growing companies in America. About the Role We are seeking a self motivated, organized, and adaptable coordinator to work for Empowerly part-time in our Startup Internship Program. The Empowerly Startup Internship Program opens doors for students, allowing them to explore career options, develop professional skills, and work with globally-minded companies to strengthen their resumes and/or college applications. Last summer, we worked with over 500 students and almost 200 startups worldwide. A highly self-motivated, technologically-savvy student who can work independently and thrive in a fast-paced environment is preferred. - At this time, we are only considering U.S. citizens who are based in the United States and currently enrolled in an undergraduate program at a U.S.-based institution. - Serve as a liaison between Empowerly students and companies by supporting and assisting students and families - Create learning content such as forms, surveys, FAQs, orientation presentations, etc. for each internship cycle - Collect and analyze company and student feedback - Develop post-mortem reports to analyze successes and growth areas for each internship cycle - Assist the SIP Program Manager with various data entry, content creation, and support tasks to keep the cycles running smoothly - Ability to work an average of 15-20 hours per week, and able to work non-traditional hours - Open to working with high school students from diverse backgrounds - Able to work independently and engage team members collaboratively - Able to work remotely with readily available internet and an appropriate workspace - Have excellent time management and organizational skills in order to consistently meet deadlines - Possess strong emotional intelligence - Possess strong analytical skills with the ability to leverage data to tell a story and inform decisions - Be a creative and curious problem solver with a bias towards thoughtful action and achieving results