Drive strategy into action while delivering flawless, high‑impact client implementations. This Under 500 Client Implementation SENIOR MANAGER, leads managers through transformation while delivering an exceptional implementation experience. The role translates strategy into disciplined execution, driving measurable business and client outcomes through strong operational rigor, workflow management, and capacity planning across sales markets. This leader builds strong partnerships with regional sales and matrix partners to ensure timely, high‑quality client implementations. The role drives strategy and results for the Under 500 Client Implementation team and may engage directly with clients or brokers to resolve escalated issues. This leader intentionally builds and sustains a high‑performing team culture by enabling autonomy, developing talent, and connecting work to client and enterprise outcomes. They are accountable for growth, innovation, adaptability, and the development and succession planning of managers across experience levels. What you’ll do: - Lead and empower a team of managers, who lead Implementation Managers, to drive performance and achieve high client satisfaction outcomes - Foster a culture of agility and resilience, equipping teams to thrive in dynamic environments and embrace continuous transformation - Actively develop managers in leadership, team management, change management, risk management, and conflict management. - Create an environment where teams have clear ownership, are continuously developed, and understand how their work drives meaningful client outcomes - Own the end-to-end planning and execution of strategic initiatives, ensuring priorities are clearly defined, resourced, tracked, and delivered with measurable outcomes - Define delivery standards and outcomes, in partnership with peers, to achieve high client satisfaction and hold team accountable to deliver within standards - Own operational performance by using data to proactively identify risks, correct issues early, and ensure implementations are delivered on time and right the first time - Manage issues and risks, including implementing strategies to proactively address potential implementation issues within the Under 500 Implementation team. Communicate and present the right information to the right people to enable timely, fact-based decision making - Evolve metrics to drive performance improvement and optimize team productivity - Balance capacity and workflow across the client implementation journey and partner with managers and Workforce Management team to evolve capacity models - Apply advanced change management methodologies to anticipate resistance, engage stakeholders, and ensure seamless adoption of new processes - Monitor and evaluate the effectiveness of change initiatives, leveraging feedback and performance data to refine strategies and ensure sustainable results What you’ll need to do the job: - High School Diploma or GED required, bachelor’s degree preferred - 5+ years of relevant experience with client implementation, project management, account management or operations management required, preferably within a health plan, PBM, or PMO - 3+ years of leadership experience in client‑facing roles, with a proven ability to enable cross‑functional matrix teams, required; this experience within a health plan, PBM, or PMO, strongly preferred - 3+ years of experience analyzing data to identify trends, gaps, and performance improvement opportunities, required - 2+ years of experience leading high‑performing teams, driving client satisfaction and enterprise results while developing talent, building bench strength, and fostering an inclusive, accountable culture, required - 2+ years of developing and mentoring team members, building bench strength and driving a strong culture of inclusion, trust, autonomy, mastery, accountability, and collaboration, required - 2+ years of expertise in project management methodologies and risk management, required - Demonstrated experience of using an enterprise mindset to translate strategic objectives into tactical execution to achieve high client satisfaction, required - Training or certification in Change Management or Project Management (PMP), Preferred - Demonstrated proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint, with experience navigating complex systems and platforms, required - Exceptional verbal and written communication skills with the ability to influence across all levels of the organization, required. - Ability to travel, up to 25%, required NOTE: –Candidates who reside within 50 miles of the following locations may be asked to work in person: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, and Scottsdale, AZ. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 111,500 - 185,800 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Role Description The purpose of the Customer Support Representative for Electronic Visit Verification (EVV) and Facility Verification Department is to provide seamless support to clients by managing the usage, and compliance of the EVV and Facility systems/platforms. The Customer Support Representative offers retraining, troubleshooting, and ongoing guidance to enhance system efficiency, improve client satisfaction, and ensure the accurate and compliant delivery of Home Care and Facility invoices to LTC insurance carriers. - Serve as a point of contact for clients utilizing Wellcove’s EVV and Facility platforms, addressing inquiries and resolving issues promptly. - Assist claimants, caregivers, home care agencies, and facilities in ongoing inquiries regarding the EVV and Facility platforms. - Provide training and guidance to clients on the use of EVV and Facility platforms, tools, and processes. - Gather required information from clients and accurately record data in Wellcove’s platforms/systems. - Maintain organized documentation for all client interactions, training sessions, and compliance activities. - Provide outstanding customer service via phone and email, displaying professionalism, empathy, a sense of urgency, and a genuine willingness to help. - Independently process caller requests accurately and promptly in Wellcove’s proprietary system and escalate as appropriate. - Comply with customer support objectives and performance standards. - Effective use of process resources to gain knowledge base and ensure the delivery of accurate information and error-free processing of requests. - Other duties as assigned. Qualifications - Excellent computer skills including proficiency with Microsoft office applications. - Accountable and able to work remotely and independently. - Displays a positive ‘can do’/customer-first attitude. - Excellent communication skills and appropriate etiquette, great phone manners, and ability to speak with a wide range of personalities. - Demonstrate a high level of proficiency in the use of the English language in oral and written forms. - Willingness to learn new duties and technology-related skills as required. - Ability to effectively multi-task. - Collaborative team spirit. - Ability to pass background screening and drug test (includes marijuana). - Ability to provide responses from three professional references. - Able to provide a dedicated remote work location free from background noises, interruptions and desk clutter. - Able to provide reliable internet connection and access to a smart phone. Company Description Wellcove has been recognized as the nation’s leading full-service senior market solutions provider for over 25 years. Our solutions span the insurance senior market sector, focusing on long-term care and Medicare Supplement plans. However, we don’t stop there. Wellcove also addresses challenges faced in accident & health, disability, and supplemental health insurance programs. Our team provides individuals and their families with peace of mind knowing their insurance needs will be met in a thoughtful, efficient manner. We are able to do this because of our dedicated associates, innovative solutions, and state-of-the-art technology.

• Own and drive expansion, retention, and long-term success for a portfolio of existing key merchant accounts • Execute on strategic account planning, QBRs (Quarterly Business Reviews), and client-facing product training • Partner cross-functionally with Sales and Product teams to achieve product adoption and client-led feature requests. • Build, improve, or maintain CRM systems, client health metrics, and standardized reporting workflows • Track and report on merchant churn rate, revenue growth and retention, client satisfaction, and adoption of new Breeze features • Support representing the voice of the customer internally and identifying cross/upsell opportunities

Monitor contract renewals, ensuring timely communication and negotiation of terms. Assist in the development of customized IT roadmaps for clients to enhance their operational efficiency. Represent the company at industry conferences...