• Work directly with HubSpot customers across phone, chat, and web channels to resolve product-related queries as a trusted advisor • Deliver a human and proactive support experience, applying creative problem-solving to help customers optimise their use of HubSpot tools and grow their businesses • Collaborate within a dynamic team environment to foster a positive, inclusive culture where continuous learning and feedback are encouraged • Utilise phone, live chat, and web tickets to partner with customers, effectively resolving issues and adapting to fluctuating inquiry volumes • Apply business acumen to customer situations to proactively identify challenges and opportunities • Remove technical barriers for customers and guide them through various tools within HubSpot • Independently utilise support resources and tools to comprehend new and technical information • Implement troubleshooting frameworks to test, replicate, and investigate technical queries, minimising escalations and resolution time • Identify and diagnose software issues to enhance the product experience for customers • Deliver thoughtful, empathetic, and comprehensive resolutions tailored to each customer, facilitating their business growth • Collaborate within HubSpot to deepen customer engagement with our platform and enhance overall customer experience • Serve as a role model and trusted advisor, demonstrating a customer-first mindset and taking ownership of even the most complex and sensitive issues

• Apply business acumen to our customer situations to proactively identify challenges and opportunities • Use phone, live chat, and web tickets, you’ll partner with customers to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries • Remove technical barriers for our customers and help them navigate a variety of tools within HubSpot • Utilize the full potential of support resources and tools independently, and make sense of new and technical information • Apply troubleshooting frameworks to test, recreate, and investigate technical queries to minimize escalations and resolution time • Identify and diagnose software issues to fix and improve the product experience for our customers • Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, enabling them to grow their business better • Collaborate within HubSpot to more deeply engage customers with our platform, and improve the overall customer experience • Be a role model and trusted advisor on the team showcasing customer first mindset and taking ownership of even the most complex and sensitive issues

• Provide advanced technical support for AI-related tools and applications, addressing client inquiries and technical issues. • Assist clients in integrating AI solutions into their workflows, ensuring minimal disruption and maximum efficiency. • Conduct training sessions and workshops to educate clients on AI technologies, best practices, and tool usage. • Collaborate with the AI development team to provide feedback based on client experiences and needs. • Monitor AI system performance and recommend improvements or upgrades as needed. • Stay current with AI industry trends and advancements, sharing insights with clients and the internal team. • Document all support interactions and maintain up-to-date knowledge resources for client reference.

About Proximity Foundation Proximity Foundation runs structured coding education programs for young people aged 14-18 at Community Care Institutions (CCIs). Using a computer-based LMS curriculum covering HTML, CSS, JavaScript, and SQL, we pair students with volunteer mentors in cohort-based sessions designed to build real technical skills and lasting confidence. We are scaling from the first cohort to many cohorts within Mumbai and building the operational team that will carry this program forward. Every role in Proximity Foundation is a direct investment in the young people we serve. Role Type : Volunteer Time Commitment : 2-3 hrs/week Department : Partnerships & Growth Reports to : Partnerships & Engagement Lead ROLE FOCUS Execute outreach to identified donor and CSR organizations — drafting communications, following up on leads, and scheduling meetings so the Partnerships Lead can focus on relationship-building conversations. KEY RESPONSIBILITIES - Draft and send outreach emails to prospective donor and CSR organizations - Follow up on leads and manage correspondence with prospective partners - Schedule meetings and calls between partners and the Partnerships Lead - Maintain a live CRM tracker of all outreach activity and pipeline status - Assist in preparing pitch decks and partnership proposal materials - Coordinate with the Comms Lead to ensure brand-aligned messaging in outreach WHAT A TYPICAL WEEK LOOKS LIKE You'll be drafting and sending emails, tracking responses, following up, and booking calls. The Partnerships Lead sets the targets — you execute the first-touch outreach and keep the pipeline moving. WHY THIS ROLE MATTERS Outreach is where partnerships are won or lost — your persistence and professionalism in first conversations sets the tone for every relationship that follows. HOW TO APPLY To express interest in this role, please send a short note (no formal CV required) to: Bhoomi.k@proximity.foundation Tell us a little about yourself, why this role appeals to you, and any relevant experience. We welcome applicants from all backgrounds — enthusiasm and reliability matter most.