• Provide advanced technical support for AI-related tools and applications, addressing client inquiries and technical issues. • Assist clients in integrating AI solutions into their workflows, ensuring minimal disruption and maximum efficiency. • Conduct training sessions and workshops to educate clients on AI technologies, best practices, and tool usage. • Collaborate with the AI development team to provide feedback based on client experiences and needs. • Monitor AI system performance and recommend improvements or upgrades as needed. • Stay current with AI industry trends and advancements, sharing insights with clients and the internal team. • Document all support interactions and maintain up-to-date knowledge resources for client reference.

About Proximity Foundation Proximity Foundation runs structured coding education programs for young people aged 14-18 at Community Care Institutions (CCIs). Using a computer-based LMS curriculum covering HTML, CSS, JavaScript, and SQL, we pair students with volunteer mentors in cohort-based sessions designed to build real technical skills and lasting confidence. We are scaling from the first cohort to many cohorts within Mumbai and building the operational team that will carry this program forward. Every role in Proximity Foundation is a direct investment in the young people we serve. Role Type : Volunteer Time Commitment : 2-3 hrs/week Department : Partnerships & Growth Reports to : Partnerships & Engagement Lead ROLE FOCUS Execute outreach to identified donor and CSR organizations — drafting communications, following up on leads, and scheduling meetings so the Partnerships Lead can focus on relationship-building conversations. KEY RESPONSIBILITIES - Draft and send outreach emails to prospective donor and CSR organizations - Follow up on leads and manage correspondence with prospective partners - Schedule meetings and calls between partners and the Partnerships Lead - Maintain a live CRM tracker of all outreach activity and pipeline status - Assist in preparing pitch decks and partnership proposal materials - Coordinate with the Comms Lead to ensure brand-aligned messaging in outreach WHAT A TYPICAL WEEK LOOKS LIKE You'll be drafting and sending emails, tracking responses, following up, and booking calls. The Partnerships Lead sets the targets — you execute the first-touch outreach and keep the pipeline moving. WHY THIS ROLE MATTERS Outreach is where partnerships are won or lost — your persistence and professionalism in first conversations sets the tone for every relationship that follows. HOW TO APPLY To express interest in this role, please send a short note (no formal CV required) to: Bhoomi.k@proximity.foundation Tell us a little about yourself, why this role appeals to you, and any relevant experience. We welcome applicants from all backgrounds — enthusiasm and reliability matter most.

• Answer all daily telephone calls from members, providers, health plans, insurance brokers, collection agents and hospitals • Collect Elicit information from members/providers including the problem or concerns and provide general status information • Verify authorization, claims, eligibility, and status only • All calls carefully documented into Company’s customer service module & NMM Queue system • Member/Provider Service/Representative assists Supervisor and Manager with other duties as assigned • Member outreach communications via mail or telephone • Assist Member appointment with providers • Resolve walk-in member concerns • Able to provide quality service to the customers • Able to communicate effectively with customers in a professional and respectful manner • Maintain strictest confidentiality at all times • Specialist termination notifications sent to members • Urgent Medicare Authorization Approval – Notification to Medicare members • Transportation arrangement for Medicare & Medi-Cal members • Outreach Project Assignments • Conduct 3 way conference call to Health Plan with member • Conference call with Providers – Appointments, DME, • COVID – 19 related questions (Tests & Vaccines) • Direct Member Reimbursement (DMR) • Eligibility – Demographic changes: Address/Phone/Fax Changes/Name change • Escalated calls from providers/members • Health Diary Passport • Health Source MSO – Assist & arrange inquiries on Eligibility/Change PCP/Benefit with AHMC • HIPPA Consent – Obtain Member Consent verification • Inquiries on provider network/provider rosters • Lab locations • Member & Provider Complaints/Grievances • Member bills • Miscellaneous calls • Pharmacy – Drug/medication pick up and coverage • Provide authorization status for Hospital /CM Dept • Self-Referral Request for Medicare • Return Mail • Track Mail Packages/ Certified mail status • Translations – Spanish / Chinese • Urgent Care / locations/ operations hours • Assist to contact new members/IPA member transfer on new PCP assignment as needed • Work group discussions on work status/progress on new member/IPA transfer • Update call log and provide daily/weekly status as needed • Facilitate members with complex pre-existing conditions, medications, PCP/SPC network reviews • Conference call with PCP selection / change • Help member to identify member bill status, connect provider with on billing and claim submission • Responsible for experience of the membership associated with new member/IPA transfer • Responsible for to interact with Health Plan’s Customer Service Team to serve new member/IPA transfer • Problem Solving complex cases/ brain storm with MS management team for resolution • Other duties as assigned

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: US Healthcare Customer Care International Rep Remote Position High English proficiency Grade: 8 Job summary This position provides a one-to-one customer service experience for UPS Healthcare accounts in the US for International Import and Export support. This also would include Puerto Rico Placard Support in English/Spanish He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution including follow-ups and making outbound calls. Responsibilities: - Builds and maintains relationships with related internal functions (i.e., Sales, Billing, Delivery Information and Operations) and external customers (Shippers and Receivers). - Analyzes and resolves Healthcare account issues. Qualifications: - Excellent communication skills and English language proficiency flexible and eager to learn. Working hours: Availability: Monday to Friday 6AM to 8PM, excluding US Major Holidays 44 Hrs per week. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.