• Drive strategy into action while delivering flawless, high‑impact client implementations. • Lead and empower a team of managers, who lead Implementation Managers, to drive performance and achieve high client satisfaction outcomes • Foster a culture of agility and resilience, equipping teams to thrive in dynamic environments and embrace continuous transformation • Actively develop managers in leadership, team management, change management, risk management, and conflict management. • Create an environment where teams have clear ownership, are continuously developed, and understand how their work drives meaningful client outcomes • Own the end-to-end planning and execution of strategic initiatives, ensuring priorities are clearly defined, resourced, tracked, and delivered with measurable outcomes • Define delivery standards and outcomes, in partnership with peers, to achieve high client satisfaction and hold team accountable to deliver within standards • Own operational performance by using data to proactively identify risks, correct issues early, and ensure implementations are delivered on time and right the first time • Manage issues and risks, including implementing strategies to proactively address potential implementation issues within the Under 500 Implementation team. • Communicate and present the right information to the right people to enable timely, fact-based decision making • Evolve metrics to drive performance improvement and optimize team productivity • Balance capacity and workflow across the client implementation journey and partner with managers and Workforce Management team to evolve capacity models • Apply advanced change management methodologies to anticipate resistance, engage stakeholders, and ensure seamless adoption of new processes • Monitor and evaluate the effectiveness of change initiatives, leveraging feedback and performance data to refine strategies and ensure sustainable results

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATAThe Senior Client Manager is an advanced subject matter expert. This is a quota-bearing sales persona, and the primary responsibility of the role is to take full ownership of assigned accounts, retain these clients and find new business. The role will also include hunting into new identified accounts to drive Infrastructure Solutions. Some of these accounts may be existing NTTD customers, but not for Infrastructure services. Some total whitespace. The assigned accounts will be in the Insurance industry. Knowledge of the Insurance industry is preferred. The focus of this role is to manage and grow relationships in order to drive land, expansion and renewals across all solutions within assigned accounts. The Senior Client Manager is required to pursue leads identified by aligned lead generation representatives/business development representatives. Key Responsibilities: - Manages and grows relationships to drive land, expansion and renewals across all solutions within assigned accounts in the Insurance vertical. - Pursues leads identified by aligned Lead Generation/Business development representatives. - Minimizes churn and maximizes retention in assigned accounts. - Drives client satisfaction throughout the entire lifecycle of the clients’ buying process. - Responsible for working in a highly matrixed environment and providing global sales orchestration. - The role will also include hunting into new identified accounts to drive Infrastructure Solutions. Some of these accounts may be existing NTTD customers, but not for Infrastructure services. Some total whitespace. - The assigned accounts will be in the Insurance industry. - Generates demand by assisting clients to identify current needs and then effectively articulate how the company can add value through its services and solutions. - Influences and works closely with vendors/partners to achieve required results. - Uses company sales tools and methodology to effectively manage accounts, opportunities, pipelines and forecast. - Develops open and effective channels of communication in with each client within the assigned account. - Encourages revenue growth by inspiring clients to additional services. - Becomes the reliable point of contact for clients that is required to establish a strong business relationship. - Takes ownership of a range of accounts within the assigned segments. - Determines the best solution requirements for each client that can be deployed by other departments. - Builds enduring relationships and display an understanding of the client industry, business environment and strategy to identify current and future opportunities for the organization. - Develops and/or aligns governance and compliance policies in own practice area to identify and manage risk exposure liability. - Monitors and controls financial governance and compliance throughout an area of specialization in order to manage financial cost. Knowledge and Attributes: - Sales business acumen. The skills supporting successful selling through organizational and business outcome mindset. Success will require focusing on planning, leveraging tools and DATA, and concentrating on company business requirements. developing the skills to understand the client’s business (including commercial and financial aspects) in order to bring value to them from the company's portfolio of services. - Sales client engagement and management. The skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. developing the skills required to know the client, building effective and lasting relationships with them and to be seen as a trusted advisor. - Sales solution skills. The knowledge of the company’s offerings, client applications, use cases and market trends and the skill to apply them to individual client and prospect situations that positions the sales team member as an expert client advisor. Success will require the ability to link company offerings, including high-value services to specific client and prospect needs and outcomes. - Sales pursuit. The skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities. Academic Qualifications and Certifications: - Bachelor's degree or equivalent in business or a sales related field. - Relevant vendor certifications would be advantageous. Required experience: - 10+ years of overall technology sales experience with several years of resale/VAR experience. - Extensive experience selling Infrastructure Solutions such as secure networking, collab, contact center, hybrid datacenter, security, etc. - Experience working in a global matrixed environment. - Experience working with OEM partners such as Cisco, Palo Alto, HPE, Dell, Etc. - Advanced experience in a global partner management role. - Advanced experience in a sales environment and/or customer service role. - Advanced experience in the IT or professional services industry with a focus on business development and/or sales. - Advanced experience in driving alignment to a common vision and working across multiple stakeholders to achieve sales growth. - Advanced sales orientation with experience working with clients and business teams to create sales-orientated solutions and services. - Advanced experience gained in a similar client manager role. - Advanced experience working with Salesforce.com contact platform. Travel: up to 35% based on business and customer needs. About NTT DATA NTT DATA is a global leader in IT services and consulting, helping clients navigate and succeed in a rapidly changing digital world. We combine deep industry expertise with innovative technologies to deliver business outcomes that matter. NTT DATA is an equal opportunity employer and values diversity in all its forms. We do not discriminate based on race, color, religion, gender, sexual orientation, age, disability, or any other protected status. Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The range for this position is $115-213K base plus variable commissions. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. Base pay is one part of the Total Rewards offerings that NTT provides to employees. We also provide benefits offerings to include medical, dental, vision, life insurance, supplemental life insurance, spouse and child life insurance, STD, LTD, Flex Spending Accounts and the Company's 401(k) retirement plan. Workplace type: Remote Working About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

The Opportunity Happy Mammoth is looking for an E-commerce Store Manager to own the operational backbone of our Shopify Plus stores (US, EU, AU) and Amazon marketplace. You will be responsible for store stability, compliance governance, technical performance, and the core storefront experience that millions of customers interact with every month. This is the role for someone who believes that a flawless store experience is not a given - it is engineered. If broken checkouts, slow load times, and compliance gaps keep you up at night, we should talk. About Happy Mammoth Happy Mammoth is a fast-growing natural health company formulating, producing, and marketing gut health and hormone-balancing supplements to millions of customers across Australia, the United States, and Europe. We operate direct-to-consumer through Shopify Plus and Amazon, with deep roots in performance marketing and direct response. This is a company built on speed, testing, and commercial results. The Role You will lead five critical outcome areas: - Conversion & Commercial Execution (Shared) - You share ownership of Revenue per Visitor across all Happy Mammoth stores. Your contribution comes through the storefront experience itself: product page performance, checkout flow optimization, navigation, collections, and merchandising execution. You ensure that every deployment protects or improves on-site conversion. You own A/B testing on the storefront - checkout flow changes, PDP layout tests, navigation experiments to continuously improve the commercial performance of the store itself. - Store Improvement & Ecommerce Experience - You continuously improve the store experience across all three regions. This is not just maintenance - you identify friction points, UX gaps, and commercial opportunities within the storefront and direct your team to implement improvements that make the store easier to buy from. You think like a customer and lead like an operator. Every iteration should move conversion, AOV, or customer experience forward. - Brand & Design Consistency + SEO — You are the quality gate for brand and design alignment across all customer-facing digital properties. Every store, product page, collection, and marketplace listing must be visually and tonally consistent with the Happy Mammoth brand. You work closely with the designer to ensure that as content scales, brand quality does not degrade. You are also in charge of on-page and technical SEO across all stores - site structure, page speed, metadata, schema markup, and crawlability - directing internal teams or external specialists to ensure the storefronts are built to capture organic traffic, not just paid. - Compliance & Regulatory Control - You own the process of ensuring all stores, funnels, and Amazon listings are compliant. You work closely with the legal team to ensure that every page, claim, and piece of product content meets regional regulatory requirements across all markets before and after launch. You do not need to be a regulatory expert, but you need to build and enforce the systems that ensure nothing goes live without compliance sign-off. This means pre-launch review processes, post-launch audits, and fast resolution when issues surface. The target is zero compliance incidents that could have been caught. - Store Stability & Technical Performance - You own functional reliability and operational excellence across all digital properties. Site speed, checkout performance, tracking integrity, and platform stability are yours. You direct your developer to prevent performance degradation after updates or releases, and when issues arise, you diagnose the root cause and drive the resolution. If LCP spikes or checkout completion drops, you own the outcome. - Amazon Marketplace Performance - You manage the Amazon Marketplace Manager and own Amazon Conversion Rate vs category benchmarks. You ensure listing quality, compliance, and commercial performance across our Amazon presence. Who We're Looking For You have deep experience leading Shopify Plus store operations in a direct-to-consumer environment, not just configuring themes, but owning store architecture, checkout optimization, multi-store operations, and performance monitoring at scale through a team. You have a strong eye for brand and design consistency. You can spot when a page, collection, or listing is off-brand and you know how to direct designers to fix it. You understand that brand quality and conversion are not at odds; they reinforce each other. You understand SEO at a strategic level - site structure, metadata, schema markup, page speed optimization, and crawlability. You do not need to be an SEO specialist, but you need to know enough to set the right direction and manage internal teams or external agencies to deliver results. You understand how compliance works in regulated industries. You do not need to be a regulatory expert, but you have experience coordinating with legal teams to ensure content is compliant across multiple markets. You know how to build and enforce review processes that prevent compliance issues, and you treat compliance as a system that protects revenue, not a checkbox. You are technically sharp. You can read Core Web Vitals reports, diagnose checkout drop-off, and direct developers at a technical level to implement solutions. You are not just a project manager who files tickets, you understand the platform deeply enough to set the right direction. You have experience overseeing A/B tests on storefront elements - checkout flows, PDP layouts, navigation, collections, and you know how to design tests that produce actionable results. You manage the Amazon Marketplace Manager and direct a developer. You set the priorities, define the standards, and hold your team accountable for execution quality and speed. You are methodical but fast. You build systems that prevent problems, but when fires happen, you move immediately. If you are someone who needs to be told what to prioritize, or who waits for instructions when something breaks, this is not the right role. We need someone who owns the store like it is their own business. Your Team You will have a dedicated developer and a marketplace specialist on your team, with additional support from design and project management. You report to the Head of Growth. Nice to Have - Experience in DTC brands. - Familiarity with CRO and analytics tools. - Experience managing Shopify Plus stores across multiple regions. - Experience working with SEO agencies or specialists. - Familiarity with Amazon marketplace management. Why This Role Is Different Most "store manager" roles are glorified admin positions - updating products, toggling discounts, keeping the site from breaking. This is not that. You are the operational and experiential backbone of a nine-figure global DTC brand. You own compliance across three regulatory jurisdictions. You own site performance across three storefronts. You own brand and design consistency across every customer-facing digital touchpoint. You own SEO. You own the Amazon marketplace. And you run A/B tests on the storefront to continuously improve the experience. The decisions you make directly impact checkout completion rates, compliance risk, and site performance for millions of customer sessions. If you want a role where operational excellence is not just expected but directly tied to commercial results, this is it. Practical Details - Fully remote. GMT timezone preferred. - Competitive salary paid in USD. - Performance-driven culture — we reward results, not hours logged. - You will work inside a fast-moving global team of operators, not committees Only CVs in English will be considered.

The Opportunity Happy Mammoth is looking for an E-commerce Store Manager to own the operational backbone of our Shopify Plus stores (US, EU, AU) and Amazon marketplace. You will be responsible for store stability, compliance governance, technical performance, and the core storefront experience that millions of customers interact with every month. This is the role for someone who believes that a flawless store experience is not a given - it is engineered. If broken checkouts, slow load times, and compliance gaps keep you up at night, we should talk. About Happy Mammoth Happy Mammoth is a fast-growing natural health company formulating, producing, and marketing gut health and hormone-balancing supplements to millions of customers across Australia, the United States, and Europe. We operate direct-to-consumer through Shopify Plus and Amazon, with deep roots in performance marketing and direct response. This is a company built on speed, testing, and commercial results. The Role You will lead five critical outcome areas: - Conversion & Commercial Execution (Shared) - You share ownership of Revenue per Visitor across all Happy Mammoth stores. Your contribution comes through the storefront experience itself: product page performance, checkout flow optimization, navigation, collections, and merchandising execution. You ensure that every deployment protects or improves on-site conversion. You own A/B testing on the storefront - checkout flow changes, PDP layout tests, navigation experiments to continuously improve the commercial performance of the store itself. - Store Improvement & Ecommerce Experience - You continuously improve the store experience across all three regions. This is not just maintenance - you identify friction points, UX gaps, and commercial opportunities within the storefront and direct your team to implement improvements that make the store easier to buy from. You think like a customer and lead like an operator. Every iteration should move conversion, AOV, or customer experience forward. - Brand & Design Consistency + SEO — You are the quality gate for brand and design alignment across all customer-facing digital properties. Every store, product page, collection, and marketplace listing must be visually and tonally consistent with the Happy Mammoth brand. You work closely with the designer to ensure that as content scales, brand quality does not degrade. You are also in charge of on-page and technical SEO across all stores - site structure, page speed, metadata, schema markup, and crawlability - directing internal teams or external specialists to ensure the storefronts are built to capture organic traffic, not just paid. - Compliance & Regulatory Control - You own the process of ensuring all stores, funnels, and Amazon listings are compliant. You work closely with the legal team to ensure that every page, claim, and piece of product content meets regional regulatory requirements across all markets before and after launch. You do not need to be a regulatory expert, but you need to build and enforce the systems that ensure nothing goes live without compliance sign-off. This means pre-launch review processes, post-launch audits, and fast resolution when issues surface. The target is zero compliance incidents that could have been caught. - Store Stability & Technical Performance - You own functional reliability and operational excellence across all digital properties. Site speed, checkout performance, tracking integrity, and platform stability are yours. You direct your developer to prevent performance degradation after updates or releases, and when issues arise, you diagnose the root cause and drive the resolution. If LCP spikes or checkout completion drops, you own the outcome. - Amazon Marketplace Performance - You manage the Amazon Marketplace Manager and own Amazon Conversion Rate vs category benchmarks. You ensure listing quality, compliance, and commercial performance across our Amazon presence. Who We're Looking For You have deep experience leading Shopify Plus store operations in a direct-to-consumer environment, not just configuring themes, but owning store architecture, checkout optimization, multi-store operations, and performance monitoring at scale through a team. You have a strong eye for brand and design consistency. You can spot when a page, collection, or listing is off-brand and you know how to direct designers to fix it. You understand that brand quality and conversion are not at odds; they reinforce each other. You understand SEO at a strategic level - site structure, metadata, schema markup, page speed optimization, and crawlability. You do not need to be an SEO specialist, but you need to know enough to set the right direction and manage internal teams or external agencies to deliver results. You understand how compliance works in regulated industries. You do not need to be a regulatory expert, but you have experience coordinating with legal teams to ensure content is compliant across multiple markets. You know how to build and enforce review processes that prevent compliance issues, and you treat compliance as a system that protects revenue, not a checkbox. You are technically sharp. You can read Core Web Vitals reports, diagnose checkout drop-off, and direct developers at a technical level to implement solutions. You are not just a project manager who files tickets, you understand the platform deeply enough to set the right direction. You have experience overseeing A/B tests on storefront elements - checkout flows, PDP layouts, navigation, collections, and you know how to design tests that produce actionable results. You manage the Amazon Marketplace Manager and direct a developer. You set the priorities, define the standards, and hold your team accountable for execution quality and speed. You are methodical but fast. You build systems that prevent problems, but when fires happen, you move immediately. If you are someone who needs to be told what to prioritize, or who waits for instructions when something breaks, this is not the right role. We need someone who owns the store like it is their own business. Your Team You will have a dedicated developer and a marketplace specialist on your team, with additional support from design and project management. You report to the Head of Growth. Nice to Have - Experience in DTC brands. - Familiarity with CRO and analytics tools. - Experience managing Shopify Plus stores across multiple regions. - Experience working with SEO agencies or specialists. - Familiarity with Amazon marketplace management. Why This Role Is Different Most "store manager" roles are glorified admin positions - updating products, toggling discounts, keeping the site from breaking. This is not that. You are the operational and experiential backbone of a nine-figure global DTC brand. You own compliance across three regulatory jurisdictions. You own site performance across three storefronts. You own brand and design consistency across every customer-facing digital touchpoint. You own SEO. You own the Amazon marketplace. And you run A/B tests on the storefront to continuously improve the experience. The decisions you make directly impact checkout completion rates, compliance risk, and site performance for millions of customer sessions. If you want a role where operational excellence is not just expected but directly tied to commercial results, this is it. Practical Details - Fully remote. GMT timezone preferred. - Competitive salary paid in USD. - Performance-driven culture — we reward results, not hours logged. - You will work inside a fast-moving global team of operators, not committees Only CVs in English will be considered.