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Considered the founder of biotechnology, Genentech has been a leading contributor to the industry for more than 40 years. Using human genetic information, Genen
Digital Solutions Engineer
Location
United States
Posted
71 days ago
Salary
$81.6K - $151.6K / year
Seniority
Mid Level
Job Description
Digital Solutions Engineer
Roche
• The Digital Solutions Engineer provides technical advice to support a variety of post-sales activities, including installation, testing, integration, and maintenance of Roche Diagnostic products. • Consulting with sales and customers on Roche Diagnostic system product solutions and integration with customers’ medical systems (LIS, EMR, etc). • Managing the installation of IT product solutions at customer sites, both remotely and on-site. • Determines customer needs and sets appropriate installation expectations, ensuring resources are aligned and available within the specified time-frame. • Performs validation processes to evaluate the effectiveness of IT solutions. • Ensures all customers are fully satisfied with their IT product installation. • Serves as a technical resource for complex system issues and manages critical customer situations, troubleshooting during installation and post go-live phases.
Job Requirements
- Bachelor’s Degree in Computer Science, Information Technology, Medical Technology, Life Sciences
- Two years of laboratory IT, general IT, product line experience or 4 years of experience
- Able to travel 25% or more to customer sites
- Currently reside within 50 miles of a major metropolitan US airport
- One year of project or process management experience that demonstrates the ability to multitask and manage time effectively
- Fluency with healthcare standards and technologies (HL7, ASTM, HIPAA, Networking, Microsoft Windows, Cache Intersystems)
- In-depth knowledge of the clinical customer base and critical components of an LIS and laboratory IT processes and workflows
- Demonstrate effective communication and troubleshooting with requirements for both technical and non-technical groups
- Ability to evaluate complex processes and apply critical-thinking skills to complete assignments that are complex in nature.
Benefits
- This position is eligible to earn incentive compensation that is calculated and paid in accordance with the applicable Incentive Compensation Plan for the role.
- Benefits detailed at the link provided below.
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